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December 2023 by Dixie Tei
Maureen is the sales manager and she was so helpful with my order. She helped me within seconds and was so sweet about it. The customer care is so wonderful. Stop by anytime for your furniture needs!
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December 2023 by faye crump
Would recommend ashley furniture was introduced to bill sales representative and he was very knowledgeable about the merchandise. And also everyone was very helpful and courtesy. Thank you Faye crump
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November 2023 by 6thofAugust
Wendy was incredible! I have been in the store twice and it’s been a pleasure working with her. She took the time to figure out what I liked and help recommend multiple options for my new place. I am super happy on my new sofa purchase. Will come back again when I need the next staple piece for my new place.
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November 2023 by New Jersey
Visited Ashley store located in Burlington NJ, said hello to Wendy who assisted me with my sleeper leather sofa and side chair set; she did an excellent job of helping me to identify the perfect fit for my home. Customer service is essential when making a major purchase such as this. Keep up the good, awesome fabulous job! WendyThank you, Belinda
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November 2023 by Bill Cunningham
This is store is set up perfectly. It has a great inventory, and is extremely clean. Wendy helped us, and she is very knowledgeable, and very friendly. We purchased a new mattress. We will be be back for more furniture.**UPDATE** I knew i should have waited to do this review until the furniture was delivered. We were told the delivery was set up for Saturday, and we would get a call Friday to give us a time frame. 730 pm Friday came and with no call, i called the store. I spoke with Rich, who said the delivery was set for Tuesday. I disagreed, and he asked who told me Saturday. I was not sure. Rich said he would try and get it switched to Saturday, but could not promise. I told him we just got rid of my Mother-In-Law's bed, now she has nothing to sleep on. Maybe this store is too new to understand delivery schedules. They need to realize people make plans on what they are told. If you need furniture, i would try another Ashley store. As for my Mother-In-Law, Saturday, tonight, and tomorrow night she will be on a couch. Still awaiting a phone call. Thanks Rich, thanks Ashley.**UPDATE** Delivery was now rescheduled for today (11/14/2023) between 3 - 7 pm. Here it is 7:40 pm, and still no mattress. The number they were told to call, was never called. I would definitely think twice about dealing with this store. NO communication with the customer.
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November 2023 by Tousif Haider
I had a wonderful experience at this furniture store! Wendy was incredibly knowledgeable and helped me find the perfect pieces for my home. Their patience and expertise made the shopping process a breeze.The store manager also deserves recognition for their exceptional customer service. They went above and beyond to ensure that I was satisfied with my purchase and even offered some great discounts.I'm thrilled with my new furniture and highly recommend this store to anyone in search of quality pieces and outstanding customer service. Thanks to the dedicated team.
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November 2023 by Donna Rue
First time in the store. Wendy greeted me immediately. Asked if I was looking for anything special. I told her and she knew exactly what to show me. She talked knowledgeably about the furniture and it was what I wanted. We discussed price and timing as I did not need it until February. She explained financing clearly and we got busy selecting a mattress. Gave me time to try different mattresses and I selected the one I wanted. She spent time with me. She was very professional and genuine. Her undivided attention made me feel confident in my choices. Rich came over and introduced himself and offered help if I needed it. I have never been more comfortable making a sizable purchase than when I was with Wendy. The store is fabulous and I will return and recommend it to friends and family. Thank you.
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November 2023 by Heather
Wendy and Tim are awesome! Really loved a table but not the chairs, so I was shown other chair options from other collections. Was able to put together something I really liked. Great experience!
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September 2023 by Karen Cooper
I walked in and instantly Abraham informed me of the sale that had been extended. I told him what I was looking for and we went right to it.
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September 2023 by nathina wright
Tim at Ashley is amazing. Not only did Ashley have great prices, but Tim’s customer service is superb. He took his time to make sure that want I purchased was exactly want I wanted! See Tim for all your furniture needs!
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September 2023 by Michelle Musoke
I had such a great experience at the Ashley Burlington store branch. I entered for a mattress and platform, and left with a comfortable mattress and knowledge on current options. If you enter and see Abraham- insist he's your sales consultant. He is thorough, knowledgeable and attentive to the desires you came in for. He also goes out of his way to ask for a discount. The store manager also is funny and educational. If you're looking for bedding or home furniture, please be sure to stop in.
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September 2023 by Candice
Matt was a great. Very helpful, not pushy, and made sure I got the best price. Yvette at the sales counter was wonderful as well.
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August 2023 by Tia Randolph
Great customer service! Tim helped me and my husband find our sofa. We love it! He was very patient, informative and does his job well. I love how he was not pushy to get a sale, he worked on our time. Definitely would recommend him with helping you with your home decor. ?
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August 2023 by Christina Evans
Jermaine was great and very personable. Everyone was so nice and helpful. I will definitely come back. Great experience even during a tough time
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July 2023 by Pooja Patel
I will never be buying any furniture from here! The staff is so not reliable. Themselves they don’t know the store/ return policies. I had a very bad experience where they made be go back and forth to the warehouse and to the store. Calling customer care and not getting any straight response from them. The entire staff needs training on customer service.Very disappointed with the store members/Ashley furniture store.
