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January 2024 by Samantha A.
If I could give this location a 0 I would. Aside from inconsistent coffee, dishwater tasting coffee, and overall rudeness of the employees - the redeeming quality is the location. This used to be my go to location, but over the years I've accepted I need to stop coming here. My most recent adventure consisted of waiting 25 minutes for two iced coffees at the drive in. 6:30 at night, no line, no other cars, no explanation. We finally drove away without our coffee after waiting FAR too long. It took forever to place our order, and even longer at the window. This location needs a serious overhaul, and I'm not talking moving the counter to make it look like a modernized Starbucks. Pay attention to your product and your employees. Route 23 has far better Dunkin's for your convenience.
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January 2023 by John R.
The coffee is surprisingly good at this location but the service definitely isn't. The drive through line takes forever, it's always abnormally long. Not because it's busy (I waited 15 minutes and there were only 2 cars in front) so I'm not sure why. The male worker at the drive through, with long hair and the neck "gator" mask is always rude, you can tell he's miserable and takes it out on the customers. Everyone's else there has otherwise been nice
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May 2022 by Madison H.
shitty service with employees who simply don't care, they prioritize the drive through to the extent that they will ignore you if you walk into the store to order. they don't answer the phone and they ask you to pay for any "extras "added to your free drink that you get when you use the app.
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April 2022 by Nick S.
over & over... I live so close to this location, it's sad How I avoid coming here because how bad this location is.. I walked in a workers saw me come in.. as I walked to the counter,, we walks out of the door.. & starts to clean & sweep the front. & as he continued.. he saw me waiting & looking at him.. he says "I'll be right with you." I waited 5 minutes exactly before another person from the drive through helped & took care of me. I AVOID THIS PLACE. I do not see Flys & Nats around the donuts.. so thats good! :-)
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December 2021 by Mar M.
Marissa helped me yesterday and she was phenomenal. Excellent customer service and very friendly & kind! Highly recommend this location over all others due to her excellent customer service skills!
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December 2021 by Kathleen L.
This location can't get their s*** together. I'm a daily dd customer. This location is closest to where I live, where I've lived for 16 yrs and I've never been impressed with the service or attention to detail. But since the pandemic they've gotten 1000x worse.
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October 2021 by Jessie S.
Starting this off with if I could give no stars I would. Every time I have come to this particular Dunkin' it takes over 15 mins to get my order. The line is to the road every day, and when you get to the window there's 4 people always standing around doing absolutely nothing! Business needs a take over to get things up and running properly. Completely understand that places are short staffed but when there's 4 people standing around constantly there's no excuse why the line is not moving at a normal place.
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September 2021 by Bob V.
I wish I could give it -5 Stars!!! I have been going to DD on Main St. for YEARS. They USE to be very good. BUT This Summer they REALLY SUCKED!!!I I talked to an employee they told me the Manager went on Vacation for the Whole Summer. The Temp Manager Quit after 1 WEEK!! They went through a FEW Managers & they ALL Quit!!! The employees got so feed up they Quit!!! H.S. & College kids were hired & Quit over & over again!!! The drive through was around the corner & out to the Street, the wait time was 10 min. They ran out of Donuts, the H.S. & College kids watered down the Coffee. There was ONLY 1 Employee who knew what was going on, a lady named Cheryle. She was always apologizing for the Long wait & the Lack of Donuts, for the H.S. & College kids moving so slowly. They had to Close the Front door because they didn't have enough employees to work the Front counter. I had to go to the DD on Route 23 S. near the Kinnelon Car Wash. Hopefully the Main Manager is back from his Summer Vacation & he can get the place straightened out & back on Track.
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September 2021 by Nancy K.
I went to Dunkin the other day in Butter main street. They weren't busy however, it still took 4 people to take care of the order. The order came to 12.36 all I had was 15.36 and they kept the $3.00 as a tip. Just to think you can keep the change takes alot if nerve. This can ruin a person's business. They get paid minimum wage or better and they want tips too. I work in a bank and I don't get tipped !!!!!!!
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July 2021 by Brian B.
I went this afternoon, a Saturday. Could not go in cause they had a sign drive thru only which was inconvenient, waited on drive thru n ordered drinks and donut but when I tried to order avacado toast, not a hard order and told they weren't doing any food other than donuts because there were onlyv2 people working. I found that odd. Why can't you do food if only 2cpeople working, I've been to dunkin donuts with just 1 person working n they did food. On my way home I stopped at dunkin in riverdale, where only 2 people were working and got my toast. I will not be going back to this one ever again.
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May 2021 by Tim K.
Worst Dunkin ever. You could order on the Dunkin app an hour before you get there and your food still won't be ready. Then they'll look at you like an a****** when you ask about it
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November 2020 by Jose R.
I wish i could give them 0 stars worst place ever horrible coffee i asked for a pumpkin spiced latte and got something that tasted like flavored cream i opened the cup and that's exactly what i got was pure trash don't bother coming here take your money elsewhere
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August 2020 by Marc M.
Dear Dunkin, coffee by default is always "Hot". So no need to always ask the clarifying follow up question of whether or not they want the coffee Hot. So when someone says "I'd like a coffee" that means Hot Coffee, not "Iced Coffee". Iced Coffee is Iced; hence "Iced Coffee", and Coffee by default is Hot. When you go to a diner the server doesn't come over with a pot of Coffee asking if you would like "Hot Coffee" do the, they ask if you would like "Coffee" and it's by default assumed as being Hot. If the person placing the order can't figure out what they want and doesn't know how to order their coffee that's on them. However, as occurred today, the opposite happened. When a Caramel Coffee w/ Milk was ordered, some how that changed into an Iced Coffee w/ Cream & Sugar. It's just not that difficult.
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June 2020 by Beth Ann Wilkerson
.y coffee is always spot on
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May 2020 by Skylar A.
This Dunkin is by far one of the worst and slowest I have ever been to. Waited on the drive thru line for over 15 minutes. DO NOT STOP HERE! They are rude and not polite! The WORST part is how slow they are!!!
