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January 2024 by Marita Vanderhoof
I love this place.i always go in for one thing an come out with ten things they carry so many things they never disappoint me.
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January 2024 by Matthew VB
Friendly staff and good size store
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December 2023 by Greg Biancone
Seems like the staff is generally unfamiliar with the product offerings and hardware in general
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November 2023 by Don M
I am constantly at the Ace Store in Caldwell, and always find the staff to be courteous and helpful no matter how small or large a project I'm working on. I believe a lot of the credit can be given to the manager Greg, whom seems to have endless energy in his quest to keep seasonal displays moving, the store cleaned, and well stocked. There have been a few occasions where Greg has even offered the availabilty to order, and deliver, specialty items that may not be in his store at the moment but available upon request. I was just finishing working on another home project, when I thought of all the help the staff and especially Greg have offered me over the years, that I had to stop and make sure everyone knew what a pleasure it is to have this store and people like Greg only a few blocks a way from my next project. Thank you Greg and all at Ace Hardware for the many projects you've helped me finish and Happy Holidays.
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November 2023 by Sari A.
Fabulous experience went in for a light bulb and Greg changed the rest of my day with his kindness. He inspired other people waiting in line to also be kind to each other by the way he treated me! 10 out of 10 stars experience! Only going to this hardware store for the rest of time.
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November 2023 by Tall Girl
Save yourselves and go to Home Depot.Covid positive but feeling fine I opted for online ordering and curbside pickup to get my errands done but keep everyone safe. But even before I could get there, two items listed "in stock" were canceled from my order. Despite this, I went to collect the remaining three.I sensed something amiss when I couldn’t find any designated curbside pickup spots.Upon parking, I followed my order confirmation instructions and called the store. To my astonishment, they said they didn't offer curbside service and insisted I come inside to cancel the order. I explained my situation and was told again I had to come in so I drove off. Two weeks on, I'm still contesting the card charges.Still in need of those items I placed an online order with Home Depot later that day, saving $24 on my entire order for the same items as Ace and enjoying a hassle-free collection at their well-signposted, illuminated curbside pickup area.A very disappointing and frankly concerning experience with Ace was made up for by the Home Depot.
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October 2023 by R S.
Lies & Theft. Go to Home Depot instead. Given my situation I ordered curbside pick up and while two "in stock items" were canceled before I could even pick up my order. I still showed up to pick up the three remaining items. I should've known something was off when the store didn't actually have a curbside pick up area. I pulled into a parking spot and call the store as directed in my order confirmation email. Not only was I told there is no such thing as curbside pick up, they would not cancel my order unless I came into the store. Two weeks later I am still fighting to get the card charges reversed. I did go to Home Depot later that day and got my entire order for $24 less and picked up in a clearly marked and well lit curbside area. Ace is the place - where you don't want to go.
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October 2023 by Renee Gardner
I went to the Ace Hardware store in Caldwell NJ earlier today to buy a mop..James ( one of the managers) was so nice and professional...I had spoke to him on the phone prior to going there and told him the same mop that was $16.99 there was on sale at Target for $10.49 ...he told me to come in and ask for him...he matched the price...in my book that's great customer service..the store is always clean and the people that work there are always very helpful...
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August 2023 by JLCU Media
My favorite hardware store! Convenient and always well stocked with a greatly helpful staff. Have purchased light bulbs, screws, fertilizer, paint, tools, and so many other things from here. Staff is always helpful and friendly! Keep up the good work!
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July 2023 by Frank Nicotero
Great hardware store, They have a really well stocked and large variety of fasteners of all different kinds It is my go-to place when I'm trying to match a screw or even woodruff key and people always ask you if you need help it's a nice experience
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July 2023 by peter smith
Extremely helpful staff and management...Went above and beyond. Thank you.
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July 2023 by Joe and Son Construction INC.
Very helpful as always.
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June 2023 by Victoria B.
This is a great store!I needed a new key fob for my car. I called Ace and the manager I spoke to on the phone (James) quoted me an amazing price and said he would order the fob and call me in a few weeks to get it programmed.This is the only part that makes this a four star review instead of a five. I ended up waiting over a month and did not receive any call. However, I called the store for an update and spoke to James. He said he had just gotten the fob in and I could come in whenever. We went over our schedules and he was willing to work during his lunch break so I could get my fob!!I came into the store the next day after that call and it was pretty empty. I asked the person at the front register for help locating James and he just pointed to the other end of the store. Not helpful.Once I went to the other end of the store, I found another employee who was incredibly kind and radioed James to tell him I was there. Once he was there, James went right outside and programmed the fob in less than ten minutes! I would definitely go back if I needed to!!
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February 2023 by Lindy V.
I Googled a bright pink Yeti 26 oz rambler and Costello's Ace Hardware of Caldwell came up. I clicked on the link and Costello's website indicated that the specific tumbler that I wanted was in stock. I drove to the store to purchase it and the employee said, "yeah, it says we have it on our website but we don't have it and we haven't had it for a long time. I don't know why they don't take it down." Say what? Wow, what a complete waste of time. Please update your website.
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February 2023 by John I.
Prices have always been highest here. They mail out their sales paper just after it has expired. They never have what you're looking for. Awhile back I tried to get a car key made. FUGETTABOUT It! The guy tried 3 times and screwed it up.