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March 2024 by Andriy Yaremiy
Same crooks as the already closed Carlstadt Animal Hospital I am suing currently. Get out of this neighborhood and open a pizzeria instead.
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February 2024 by Erika Toledo
I never had an issue with my pets. Always good service
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February 2024 by Julia McGreevy
We've never had problems with our pets here, but the front desk's communication is AWFUL. They never pick up the phone & I've asked two people the same question and got two different answers. This isn't always a problem, but I've called multiple times this week because my cat has an emergency (luckily we took her to the emergency vet) and I haven't gotten a single response. I'm trying to get her in again for more bloodwork and they still aren't returning my calls or voicemails! They'll treat your pets fine, but it's such a hassle trying to talk to anyone it's not even worth it.
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February 2024 by Ana Caraballo
Premises and building quite big and in excellent environment. Spacious parking space, receptionist and staff very helpful, polite, knowledge. Fast service. Nurses and assistants very well trained, helpful, felt comfortable, took the time to ask the right questions and informative. Explained every concern and took great care of our Bella Perez Yorkie terrier. Explained in every step the situation and the health conditions of Bella, clear and settled.
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February 2024 by Nelson de la cruz
Best place ever and they care!
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December 2023 by Diane Washington
Banfield Paramus was not very helpful with my pet . I was very disappointed in the service I received. Not only was I sad with the news I received about my pet the doctor seemed disconnected ! I felt horrible when I left there. I have been a member of Banfield for many years. I won’t be going back..
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December 2023 by MS BEE
I never had a problem with Banfield until I came to Jersey I have a puppy that just turn 1 in October but the last time she got an appointment was July and I had to curse them out! They Been taking my money out every month but it’s so hard to get an appointment! Just avoid Banfield and find a decent place that care for their customers and pets! Banfield is all about the money!
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October 2023 by Jasmine G
Always so pleasant and professional.
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August 2023 by Danielle Sandritter
Disappointed is an understatement. I have been taking my dog to this location for a few months and have been completely dissatisfied with the recent events. I have been told my dog is a nervous dog by the vets, so for his next appointment I asked if it was possible that I go in with him. I was happy to hear that it was something that they could accommodate; I even went as far as to confirm over THREE times that I could enter the room with him. However, when I arrived for my dog’s appointment I was told that was not possible. My problem isn’t that it’s not something they can do, but rather that I asked multiple times if I could go in and each time they said YES. I live over 30 minutes away so to have to drive there for NO reason was ridiculous. This is especially upsetting when I am paying for a Banfield OWP package. Not only is the plan not worth it but neither is this location.
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July 2023 by Zach Mohammed
“4 star”? Maybe the secretaries because they make up for the techs and vets being AWFUL! Y’all Cut My Dog Not Just Once, But 3 Times, Before I Said LET ME WATCH, And Sent Her Home Anxious Until I Sat And Watched Y’all Hurt Her When Y’all ARGUED HOW I SAID TO CUT HER NAILS Before the mistake was made a second time, but in this case FOURTH TIME! The doctor didn’t stop you or advise, and they can ask me where I got her pearls but not how to handle a SUPPORT ANIMAL! I said give her her shots, screw the inspection for her health and safety, because they scare her more than working with her. Any jersey Banfield almost always trash. Go to NYC, you won’t regret it. Banfield amazing, just not one in NJ.
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July 2023 by Bruno Almeida
Incompetence at its finest!!! Made my dog sick after a check up and then proceeded to not inform us that their on line system wasn't working for our pets certificate to fly with us. Then improperly filled out the paperwork for approval which I sent out overnight. Then never responded to Albany when emailed. Basically $4k down the drain because of Incompetence!!!
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June 2023 by Driana Santos
It was good. However, the waiting time after the appointment was scheduled was just tedious and tired. An hour and half waiting was not fun at all.
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June 2023 by Lus M.
so confused why this location has very bad reviews. From my experience, this location is the best in NJ compared with Paramus, or Secaucus location.I have been taking my dog to Banfield Hospital in Brooklyn, and many locations in Manhattan since 2013, and I can not say anything negative about them. Yes, sometimes they don't take the phone during busy hours, but you can try again until you speak to someone, or you can email them.Karen was the person who always helped me with anything, so sad that she is not with the team.I appreciate the Banfield team for everything that they do for my dog. and I always get my appointment when I need it.
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May 2023 by Desiree Foley
Workers there specifically at the front desk are extremely disrespectful and unmannered. You won’t see any sign of professional with them. Their attitude is so trashy. They must hate their job.
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May 2023 by John Calderone
It’s great if you want to feel like you’re buying a used car whenever your pet is sick.
