-
December 2023 by Ing.Gabriela Cando Aspiazu
William, gave me a solution and good service.
-
December 2023 by Joseph Rojas
Eman was very helpful and knowledgeable
-
December 2023 by Monica Suero
Like shopping there. Staff is very friendly and helpful. Very good culture there. Emmanuel goes out of his way help customers.
-
December 2023 by Sarah Suero
Best AutoZone in the area!!!The entire staff is very helpful. Emanuel took care of us very quickly and helped us identify the problem!
-
November 2023 by Roman
And yet another great experience. My battery died. I purchased the battery online. When arrived to the store I was seen and assisted in the manner of seconds. The battery was professionally replaced. Thank you guys so much for everything you do for us. Unus pro omnibus, omnes pro uno! Regards, R
-
November 2023 by Janzen Velasco
Service here was great. When I needed help finding a specific wheel cleaner, Emanuel took the time to show me where it is. Highly recommend.
-
November 2023 by Jagjot Singh
John is very kind and helpful. Helped explain to me step by step process of installing a battery.
-
September 2023 by Christopher Mainor
Let me first start off by sayingI am not from the Carteret areaEmanuel was so helpful and assisted me with my truck issuesInstead of me being stranded, the team there helped me get my truck back on the roadShe has seen better days with over 300,000 miles but they were awesome with the service they provided
-
August 2023 by Lorraine Chmura Dahlin
I visited relatives in NJ and when travelling home to CT, my radiator overheated on I-95 NJ Turnpike North just before Exit 12. After awaiting the NJ Turnpike's Towing Service, the car was no longer overheated, the engine turned over, the temperature gauge was safely reading at mid-range, I was advised to drive to the next exit: 12 Carteret, NJ ...Auto Zone835 RooseveltCarteret, NJJohn and the other attendant on duty at 6:00 p.m., Sunday August 6, 2023 offered the VERY BEST CUSTOMER service!I purchased Auto Zone Coolant for the 2002 Honda Civic and Jasdip opened the caps on my Radiator + overflow because I was afraid of being burned. Jasdip carefully filled the coolant, then added to the reservoir and replaced both caps. I started the engine and sat to be sure the car's temperature would not overheat and to be sure it was not an issue with the thermostat. Having gained back my Peace of Mind, I thanked both Jasdip and John, let them know that the temperaturestayed below the halfway mark and that I would be leaving and continuing back home to CT.What a wonderful team at The Carteret AUTO ZONE!MANY MANY THANKS and mayGOD BLESS YOU?LORRAINE, CT
-
August 2023 by Aryan Bansiwal
I went there with little to no knowledge on my car’s battery that needed to be changed, and I was kindly guided through the entire process by Jasdip. Two thumbs up for Jasdip, very friendly and helpful!
-
July 2023 by Jay Milli
I am not sure how can someone rate this store anything less than 5 stars. I have been coming in here for years, and have been met with multiple amount of different employees. The employee that has stayed at this location longer than anyone has been Arti Patel. Not only is Arti an exceptional employee, she is also a very caring for her customer and goes above and beyond to satisfy the needs of those who come in and or even call. Being that I have been coming for years at times I call and if they do not have what I need Arti makes sure it is ordered and received as soon as she can get it. I have watched her and her employees like Jagjot Singh go above and beyond by doing mechanical work on vehicles such as changing wipes and or batteries to say the least, in all sorts of weather. I could never speak any better for this staff than this and if I can give them beyond 5 stars I would. Thank you for being exceptional
-
July 2023 by Raza Shaikh
Jagjot Singh is the best employee he help me He helped me change my windshield wiper he does a very great customer serviceGreat employee
-
July 2023 by Raza S.
Jagjot Singh is the best employee he help me He's very helpful. He helped me change my windshield wiper he does a very great customer service I would recommend everyone to coming at this location very helpful
-
July 2023 by Farrukh Pakal
Dear Corporate Management Team,I write to you with deep frustration and disappointment, a sentiment that is utterly foreign and unsettling considering my past affiliation with AutoZone. I am Farrukh Memon a former member of your managerial team in New York City, having worked under the leadership of Tahir Skinder and Azeem Skinder.My experience with your organization has led me to anticipate high standards of customer service, but I regret to inform you that my recent encounter at AutoZone Store 1675 was nothing short of disgraceful. The level of unprofessionalism and sheer disrespect my family and I endured is not only unacceptable but also damaging to the reputation of AutoZone.Upon entering the store, we were met with a complete disregard for courtesy and basic customer service. The store manager, Ms. Arti Patel, instead of greeting us or offering assistance, was engrossed in a personal phone call. Our attempt to seek her help in finding a fuel gauge adapter was met with indifference, as she absentmindedly pointed us in a vague direction without abandoning her call or providing clear instructions.This lackadaisical attitude was echoed by the store associate, Mr. Jagjit Singh. Not only did he prematurely direct us to an unrelated item, but he also dismissed our inquiries with palpable impatience and lack of concern. It was as though our needs as customers were inconsequential, an impression further confirmed when I asked for Ms. Patel's name with the intention of addressing our issues with the district manager.Imagine my surprise when I was told that she was already on a call with the district manager, yet she didn't find it necessary to conclude her call to address our growing discontent. Is it the norm at AutoZone for management to prioritize personal phone calls over customer satisfaction?At the checkout counter, the disregard for customer satisfaction persisted. Mr. Singh did not inquire about my AutoZone rewards number, thereby denying me the benefits of the program. Moreover, as we exited the store, the alarm was erroneously triggered, prompting us to return to the counter for a perfunctory swipe of our items. This episode was humiliating and worsened by Mr. Singh's failure to offer even a hint of an apology.The culmination of these regrettable experiences has resulted in not just my disapproval but also an unpleasant impression in the minds of my young family members, who are in the process of learning the significance of professionalism and respect in business. This incident is not merely a reflection on Ms. Patel or Mr. Singh, but a commentary on AutoZone as a whole.I urge you to treat this matter with the severity it warrants. The actions of your employees are a representation of your company and, in this instance, have painted AutoZone in an extremely poor light. It is my sincere hope that the necessary actions will be taken to rectify this situation and to restore the professional image of AutoZone that I, and many others, once held in high regard.I look forward to hearing your response regarding this matter.Yours sincerely,Farrukh MemonTransaction number #007092
-
July 2023 by Virendar Reddy
Very good service specially store manager, who is Indian lady( aarthi)
