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October 2023 by john kravitz
Service dept never called back! Had to have store manager call to get a response! Once the tech came he was efficient and resolved the problem!
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January 2023 by Andrea Tucker-Miller
Osei was very helpful and his wonderful customer service was very welcoming.
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December 2022 by 17XAVII
Ryan was very knowledgeable of the appliances in the store. Explanation and prices were on point. Thank you.Service: Delivery
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December 2021 by Bekim Oti
Well I had a great experience while shopping in p.c Richards I was greeted by a salesman by the name of OSEI he was extremely professional & made my day go much easier
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December 2021 by Maria Guralewycz
the Jersey City store was the best store while the store manager was a young lady by the name Nancy and two of her salesmen Victor and Ben
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December 2021 by Debrah DiCenso
I tried to schedule a repair service appt. on line as suggested on the P.C. Richard's website but I could not get a confirmation so I wound up calling them anyway. A bit aggravating...
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December 2021 by karan felix
Don't honor their warranties...buyer beware...they force you to pay extra for a warranty and gives you the run around when there's a real issue....terrible
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December 2021 by Hugo Beaudean
The service technician come to check our washer on June 8th . , we wait one week after appointment was set , and he said he need to order parts , on July 1st , they left a message after 6:00 PM telling us that the have the part and ask to call for appointment , we call today July 2nd., and the service advisor said they need two technicians to handle the repair and they don’t have the second person and the first available appointment is for July 14 th. , more than a month to have the machine fixed …..Samsung should have parts in stock , it’s unacceptable wait 3 weeks for parts and the service have better responseService: Washing machine repair
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December 2021 by Jessica Beck-Desposito
My washer/dryer combo. The washer broke a month ago, it is under warranty and they have sent someone from service to my house every week since & it is still broken. Now they are waiting for a part to come in early next week. Assuming they will send another person out to NOT fix it. This is the worst service EVER!! Why wouldn't they just replace it?? I would like to give you NO STARSService: Washing machine repair
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December 2021 by L Z
If you can get service done by actual PC RICHARD service repair personnel, they are professional, efficient and pleasant. Thank you Saheed! If you have to rely on their outside contractors, forget it! Aid Repair is the worst, they don't show up and worse, they lie to their customers. Also Kathleen in Customer Service is the best! She went above and beyond to help me.Service: Washing machine repair
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December 2021 by Lourdes Cordero
It has been 3 weeks without my washer because if the incompetence of the Pc Richards employees. They don’t take the correct messages when you call. They order the wrong parts. And when you asked to speak to supervisor they put you on hold and never answered. Now I’m going into the 4th week without a washer and again they order the wrong part. Never recommend the company. Extremely awful service.
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December 2021 by dinorah rosallis-goncalves
We've had our washer and dryer serviced twice since we purchased it from PC Richard. Both times we had Rafael repair, and he is wonderful. Quick, efficient, and super careful.
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December 2021 by Melissa Bryk
I've been waiting on repairs to My refrigerator for the ice maker and freezer drawer!. It's been 3 weeks and I'm still waiting for the drawer to come in.Everyday we have to beat the ice off the bottom of freezer! Otherwise the drawer doesn't close!!!! FRUSTRATING!!Why do parts take 6-8 weeks???This is the 3rd time calling about this problem!!
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December 2021 by Michele Cappetta
My 6 month old Washer stopped running through its cycles. It would fill up but not rinse out. I had to empty the water with a bucket. I called service and the technician came out and said it needed a new computer. Once the part was ordered and ready, the technician came back to put it in. He left with the washer working and the next day it wouldn’t get past the sensor cycle. Again the tub filled up with water and I had to empty it with a bucket. Not even 24 hours and the machine stopped working! Called service Saturday and of course no one there to take my call. Called my sales person and store manager from where it was purchased and the sent an email to service. Called service early Monday morning and was passed around from person to person, on hold for 40 minutes then disconnected. Spoke to numerous customer service people and same old story. All promised a return call back BEFORE end of the business day and guess what? NO PHONE CALL Can’t get out for service for 2 weeks! UNACCEPTABLE! To top it off the technician hasn’t even filed his report from last Friday and dispatch can’t contact him!Hey Greg Richard….Why are you advertising that you have two State of the Art service centers and you have so many disappointed and dissatisfied customers! Change your telephone wait message!Service: Washing machine repair
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December 2021 by Lori Beard Raymond
Extended warranty not worth it when you have to wait 3+ weeks for a first appointment. They said it’s because of where I lived! Well I haven’t moved in 23 years so I am pretty sure I lived here when you delivered the appliance AND when you sold me the extended warranty!How is someone able to wait this long without a major appliance ?? (Washer)Service: Washer/dryer repair
