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March 2024 by Kristin S.
I have contacted Pep Boys nearly everyday about a work van that they charged $8,000.00 to fix and it broke down a day later. Our van got broken into in their Long Island location. We had the van towed to the Carteret location where it has been sitting since February. DO BETTER PEP BOYS!!! We have so many options who to use for automobile fleet services, you have to offer better customer service!!!!! I would rate them negative stars if it was possible!!!
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February 2024 by Darcel Jeffers
Had a great experience getting my flat tire fixed at this location. They were quick and efficient, did a complimentary vehicle inspection, and called me when the service was complete.
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February 2024 by Green City LLC
Five star service, In-N-Out for a tire repair. Thank you.
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February 2024 by Salena Martinez
Great customer service. Always available when I needed them. Ronald was/is always great about following up when it’s ready for an overall great customer experience.
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February 2024 by Elizabeth N.
I'd recommend Pep boys of Carteret NJ for Service/repair. I've used several times from Alignment to tire purchase/mounting & issues with inflation of tires. Each time the mechanic's were knowledgeable, professional & very polite. Scheduling an appt. Was with ease. Truck was taken in, serviced in a timely matter within time promised. Even when I had questions or concerns the clerk who checked-in truck made sure the mechanic was aware not just blown off. Quality work & reasonably priced. Thank you!!
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February 2024 by Ken Ballantyne
very good
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February 2024 by Wislande Daniel
Under Linden G team, they have messed up my car. I went to Pepboys to show them the proof, but the new manager acted clueless. Now, I have to repair my car by paying for a new transmission on a Honda. I don't recommend Pepboys to anyone. Please stay away from that place.
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January 2024 by michael garza
Brought my jeep here for an oil change and alignment. It only has 16k miles and is the first time for alignment. They come and tell me a tow bolt broke and it looked like jeep put it on wrong, and I needed to take it to the Jeep dealer to get repaired. So 4 hours later I’m out $700 andThey do nothing about it.
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January 2024 by Kay Ki
Had to get a tire patched. Week later had to get a different tire patched. Each time the service was under 30 mins. Would recommend.
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January 2024 by Beto Fonseca
Great Service !!!
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January 2024 by Kenny Benitez
If I could have given zero stars I would have. Made an appointment waited 3 hours to be told to come back tomorrow. That the car was too low, complete waste of time!
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December 2023 by Ely Disla
I recently had a fantastic experience at Pep Boys! They provided speedy and efficient service with a fast oil change for my car. The staff's customer service was outstanding, making the entire visit a breeze. I highly recommend them for their quick and reliable automotive care. 5 stars!
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December 2023 by Paul Taylor
Service was professional & quick. Was able to get my tires changed under an hour.
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November 2023 by Ares O.
Scheduled an appointment for an oil change and have been here for two hours. Mechanics are inexperienced and tried to deny an oil change service because they didn't know what to do with the oil catch can. I thought they were on their phone to Google what to do, but in fact - they were texting. After 2 hours, and attempting to pour oil into my catch can, I was charged over $100 for a waste of time and concern about what they may have mistakenly done to my vehicle.
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November 2023 by Christian Mendoza
Came in to get my four swapped out as I had two bubbles on the front driver side. The third party responsible to drop of the tires were not responding on the day of delivery and the guys at the shop were able to quickly get me replacements that fit, matched the price point, and got me back on the road as soon as possible. The tire sensor ended up going along the way but the guys went above and beyond and made sure I was taken care of. Car stuff can get annoying but at least the workers here were able to make it as easy and painless as possible.