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June 2024 by Loyce Riggans
Experience at the branch today was excellent. I don’t bank here but usually do a deposit on behalf of my dad. The customer service was excellent. The lady greeted me promptly and helped me with the transaction and even let me know my Dad’s banker was available if I needed to talk to him . I was abit worried reading some of the prior reviews and looking at the rating but I must say today’s transaction was smooth.
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May 2024 by Michael G
Arrived 10 minutes before close and was refused service.
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April 2024 by Lisa Zhang
The branch deserves 0 stars
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December 2023 by Tiffany Otai
How am I going to give you thousands of dollars of my money to handle and let you profit off of it and then deny me a BATHROOM
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December 2023 by Mark Hosbein
I have to agree with others - this branch is absolutely not just the worst banking experience I have ever had but the worst customer service experience I have had. I had over $100,000 with HSBC and only banked with them out of necessity. The processes and service was impossible to navigate, I could not get help even while waiting a half hour in the lobby, and worst of all, I DON'T TRUST MY MONEY WITH THEM - I AM AFRAID THEY WILL LOSE IT BECAUSE THEY ARE SO SCREWED UP. Avoid banking here if at all possible.
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September 2023 by Sunil Kumar
Gone are the days when HSBC was known for its customer friendly service. Deeply disappointed after visiting HSBC Chatham, New Jersey branch today for some business. They informed me that they are now a Business Center and I was told that even for normal banking activities one ought to make an appointment. The staff were extremely unhelpful and impolite and won’t listen. Have decided to put a stop to my over 30 year relationship with the bank after today’s experience. Why should I be contributing towards the salaries of such inefficient staff? Do believe HSBC would lose more business day by day as these practices continue! Wish it was possible to give it a zero star!
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August 2023 by Andrew Glos
Probably the single worst branch of the single worst bank. I’ve had dealings with them on and off for years and have never had a good experience with them. Not even once. Typically, they offer many services but actually do very few - unless it’s taking your money, keeping your money, or finding reasons you cannot access your money right now. That stuff they excel at.
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August 2023 by Andrew G.
Probably the worst branch of a terrible bank. They're good at offering services, but never manage to deliver on those services. One two separate occasions, they've managed to essentially kidnap large amounts of money for periods of time. I never deal with them unless circumstances require me to, which sadly they sometimes do.
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July 2023 by Ahmed Zaher
Good services
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July 2023 by Adam Fine
Unfriendly service and hard to take money out! Manager grunts when asked to withdraw funds, doesnt make eye contact with customers and prefers to not speak directly with customers. 40 mins to pull money. I stand and they sit… terrible customer centric process and design.
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June 2023 by Amy&Derek Y
It is impossible to get a hold of anyone at the branch. Called a few times during business hours and no one ever answered the phone. We have been banking with HSBC over a decade and witnessed service declining to zero.
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May 2023 by Richard Drew
Personal and professional service which only a private bank can offer. I’m so glad that the Chatham branch was one of those retained during HSBC’s broader exit of the US retail banking market.On a recent business trip, I withdrew some cash from an HSBC ATM in the UK. The exchange rate was the spot rate from the prior day’s close with no transaction fee! What other bank offers that level of global flexibility and value?
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May 2023 by Chris Delahunt
This branch has been cut and sliced and pulled about but it seems to have settled as a wealth center. HSBC has largely given up on U.S. retail banking and will no longer lend, even to international premier clients like me. But it’s lucky that this sole NJ branch is nearby. Let’s just pray it stays open. I experienced good service here when I needed a banker’s check. No complaints. I think a lot of the previous poor service can be attributed to low morale and lack of consistency.
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December 2022 by JT
Special thanks to David Pasternak to facilitate with my banking needs. Friendly, polite, efficient, professional and knowledgeable - just the relationship manager that Premier customers should look for when stopping by at this Wealth Centre..
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November 2022 by Juan Mosquera
Worst service ever!!!There is no appointment on Saturdays ( even the hours at the main door say: "Saturday by appointment").I tried to call them, but the lady couldn't understand the country where I needed to get money. Then bring another guy into the call and the guy said that he was going to check if they have the currency, they ask me to hold for a minute...then 10 minutes later no one was on the line.Try to call back, but nobody picks up the phone.Call back again and they hang up on me!I miss when the branch was run by Kymberly.
