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September 2023 by Hank Forcier
Terrible experience and terrible customer service. Breakaway’s order portal states 6-8 weeks for production and delivery. After 9 weeks, I contacted Breakaway to determine status and was advised that the order will be at least another 3 weeks - well after the start of the season. I was advised they have to batch orders so even though we placed our order in June, it actually was not placed for several weeks. Of course, that piece of information is not shared by Breakaway although it obviously has been a problem for them in the past. Breakaway tries to assign blame to the organization even though it results from their omission of critical information and failure to make any sort of customer contact. As for customer service, their mantra seemingly is “there is nothing that we can do.” As for pride in the brand, the owner Scott would not even divulge his last name stating that it is irrelevant. Terrible brand pride, worse customer service.
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November 2021 by Elite CAD Designs
Our polo shirts and hats came out amazing! The high quality attention to detail on the embroidery is like nothing we've ever seen! Thanks so much again for a great experience!
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November 2021 by Danielle S
Excellent service and high quality products that look like NHL quality. Caring staff who never treats you like a number. Order on time based on production & shipping timeframe guidelines provided, and you will always receive your order on time!
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October 2021 by Kevin LaRoy
Have been with organizations that have ordered from them in the past. Never deliver on time. There’s always a excuse that it’s no there fault. Currently waiting over 3 months for jerseys and newest excuse is we ordered them to late.
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October 2021 by Danielle S.
Excellent service, this company truly cares about their partners. Goods and services all over the world have been so severely impacted this year amid the pandemic. This is one of the rare few sports outfitters who can deliver a totally custom sports jersey in under 8 weeks production time without it costing a fortune, and still get it shipped to the players' doors within 1-2 weeks after its made, despite the ongoing shipping and logistics crisis every industry and business faces on a global scale at this time in every category (inflation, availability of goods, product demand, and transportation). They do everything possible in their control to provide a pleasant, expedient service. They are good people with good hearts, who work very hard day and night. I highly recommend Breakaway to any organization who feels like they've been treated like a number in the past.
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September 2021 by K L.
I have been with several organizations that have ordered uniforms from them. Never on time. Always someone else's fault. Now waiting 3 months for jerseys and was just told we ordered to late!!!
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May 2021 by Nikki Obuch
Nothing but good things to say about Breakaway Sports. They not only offer direct shipping to the players home, but also are extremely helpful through the infamous jersey number drama that ensures each year. They even are able to supply us with gear for our Pro Shop. The quality is great especially for the amount of use and wear the uniforms go through. The best supplier I know to be able to dress not only an entire team but an entire organization from the players to the spectators. Will be continuing to do business with them for future seasons. - Protec Ponds
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July 2018 by Denis Kashirin
Good store, helpful consultants.
