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February 2024 by Harry Wierzba
Two years ago, I needed a signature guarantee and I was treated as if I had leprosy by the Cherry Hill staff. As my CDs expires I withdrew the funds and deposited them at Navy Federal Credit Union.
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January 2024 by Patricia Walters
The staff is friendly and professional. They provided me with beneficial information which lead me open 2 additional accounts
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January 2024 by Pamela Sellers
Staff (2) was friendly, but more importantly, they knew their products. I came in to rest my password, and left with CD, and paid off my 24% credit card. They helped streamline my debt.
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January 2024 by Clarence Walton
Worst banking experience ever I have been backing with them as an extra account put in for multiple car loans even tho I don’t have and car loan on my credit report and kept getting denied and was told I need perfect credit in order to get approved.
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January 2024 by Ebony
I opened my account here for the first time in Cherry Hill on September 2, 2023. The Black woman who assisted me was very kind, but I have not seen her since. I was immediately asked via email to give my review, which I happily did so on the next day. I then started to receive several inconvenient and unfocused phone calls while I was at work teaching children, asking me only if I had any questions about my account, to which I stated that I did not, also advising that my phone needed to stay on for work purposes and these random phone calls were a huge distraction for my classes and also would prevent me from answering their calls because I would not know the difference between a legitimate, worrisome call and a frivolous one. I had to ask three times for the calls to stop unless it is an emergency, before they actually stopped. I appreciate customer service, however, the strange thing is that when i go to the branch every week (same exact place where I opened my account and where they are familiar with me), I am never greeted, smiled at nor asked if I can be assisted in any way by the people there, and usually it is the same middle aged white man sitting at reception. I hinted two months ago to this same man to the fact that he didn't acknowledge me when i was waiting in the lobby for over five minutes, alone, and he seemed slightly offended and as of today when I went in, he still not not greet me. I have been in customer service for years prior to teaching, and this behavior would be completely unacceptable. Not so much as an "hello" is given. I have seen other customers acknowledged. I do not care what anyone thinks, I think that this is a racial issue, that the bank has only Black workers work with Black customers, as the few times that I have been helped inside has been by other Blacks while the others get to chill. I should have waited several months before giving my review, and I will be looking to move my money. I am now in a graduate program full time and have more options. Black people, do not settle! Know your power and do not give your support or be used for marketing purposes.Go where you are respected and wanted just as much as your hard-earned green money.
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January 2024 by Warren Slater
Jasmine was most helpful and very informative. I joined by opening a checking and savings accounts. The whole staff were friendly and helpful.
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December 2023 by Jocelyn Blaise
Warm welcome. Everything was great.
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December 2023 by Barbara Myers
Employees were very pleasant and efficient!!
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November 2023 by Mark Ciquero
I was helped by April Hall who was very thorough and took her time to explain everything that was being done in reference to y IRA account.
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November 2023 by Gary BrooksGoldstein
Prompt, courteous, friendly, always a positive experience. Thanks April Hall
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October 2023 by Kenyon Rhodes
The representative was very helpful and it was a quick process.
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October 2023 by Stanley Karwowski
A lovely young lady Afro-AmericanGoing to grad school helped me greatly thru the whole process.Totally professional and realizing my lack of computer skills she helped me thru the whole process.She treated me like family and made me feel Totally comfortable. I am so impressed with your credit union.I know this young lady is going to be an attorney but it's hard to find such a good employee like her.She is the best of the best
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July 2023 by William Wiseley
Thank you, April for working with me yesterday. What a great way to begin a vacation day! HB too.
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June 2023 by Timeka Jones
I've been with this credit union over 20 years and got denied for a loan with a fair credit score and collateral. If I'd known I needed perfect credit, I wouldn't have applied.Thank you Matt for your customer service, you have been a pleasure to work with.
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June 2023 by Love1000 Forever
Very very nice credit union ( American Heritage Credit Union). The people are very helpful and they take their time with you. I like it very much.
