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March 2023 by Lori Paolini
I’ve ordered a bed and sectional from here and could not be happier! Had major issues with the delivery, but Bassett was super accommodating and worked to make it right.
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January 2021 by Ira Gerber
Angela is awesome. Is extremely helpful and great interior designer. Her expertise in picking color and patterns is unmatched
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September 2020 by Peg Smietana
Easy peesey. Very pleasant great furniture no pressure. Complete pleasure.
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August 2020 by Emily S
If you go to Bassett ask for Joan, she is the most helpful and nice sales person I have ever worked with. She is outstanding! We had fallen in love with a sectional that unfortunately didn’t fit in our hallway to our basement. Joan worked so hard to find us a new one that would fit the space and met our price point. She would answer our questions even on her days off. On the delivery day, she was transparent with any delays with the delivery team and keep us informed of any changes. We are absolutely going to work with Joan for all our future furniture needs!
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August 2020 by William Cowan
Disappointed in my recent visit to Bassett Furniture. We went to purchase a dining set to find that the only brochures/catalogs that were in the store for the custom dining sets were outdated with incorrect information. Additionally, benches for tables are only available in their *Bench Made* line, and not the custom line. Unfortunately, the stains are completely different between lines. Our designer also didn't seem to be knowledgeable about their products either.
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March 2020 by Venus
Prices are marked up beyond belief, while the Furniture is very cheaply made. Angela , the sales representative that i dealt with was very rude, cold and has no personality. She acted in a way that she was doing us a favor in wanting us to work around her schedule. They try to scam you by misleading you that your getting custom furniture to justify their ridiculously over priced junk that the sell when in reality all that they’re doing is letting you change the color of the fabric as you would in any other furniture store . I purchased at Raymor & Flanagan just down the road from them and I am
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March 2020 by Venus mccary
Prices are marked up beyond belief, while the Furniture is very cheaply made. Angela , the sales representative that i dealt with was very rude, cold and has no personality. She acted in a way that she was doing us a favor in wanting us to work around her schedule. They try to scam you by misleading you that your getting custom furniture to justify their ridiculously over priced junk that the sell when in reality all that they’re doing is letting you change the color of the fabric as you would in any other furniture store . I purchased at Raymor & Flanagan just down the road from them and I amExtremely happy with my decision to not purchase at Basset furniture store.
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March 2020 by Venus M.
Prices are marked up beyond belief, while the Furniture is very cheaply made. Angela , the sales representative that i dealt with was very rude, cold and has no personality. She acted in a way that she was doing us a favor in wanting us to work around her schedule. They try to scam you by misleading you that your getting custom furniture to justify their ridiculously over priced junk that the sell when in reality all that they're doing is letting you change the color of the fabric as you would in any other furniture store . I purchased at Raymor & Flanagan just down the road from them and I am Extremely happy with my decision to not purchase at Basset furniture store.
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January 2020 by Abby W.
I never write reviews - but this extremely large purchase (for our family) warrants it. We bought a sofa (4 seater), coffee table and really nice area rug for them costing around $3000 in total. This was our first big purchase! Our sales consultant was very helpful came out to our house and measured and tried to help us figure out the best furniture for our oddly configured living room. Unfortunately, it wasn't sofa we ordered was filled with duck feathers. Immediately upon entering my home it started shedding....within less than a year our sofa was sinking into the middle. They righted the wrong but sending us all new pillows at no cost, however, the duck feathers cost most so I would've also liked a credit on our account. More recently...the area rug has started to disintegrate. I noticed something sticking up at the corner of the rug and upon lifting it up found that that whole backing of the rug was coming off. WE AREN'T EVEN DONE PAYING OFF THE FURNITURE AND IT IS ONLY 2 YEARS OLD. I expected MUCH MUCH MORE for the quality of furniture. I'm sorry to say I won't be able to recommend Bassett's in the future and I will have to steer people away.
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November 2019 by Salih Besirevic
Do not do business with... The worst experience buying furniture. Do not spend money with this company. We bought $15k worth of furniture, including a table and chair set worth $4500. All of the furniture is poorly done, the paint started to wear off and chip off out table in the first six months. It took us three months of begging to give us what we paid for and make it right. They finally did it and the same problem started happening within couple of months.
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November 2019 by Salih B.
Do not do business with... The worst experience buying furniture. Do not spend money with this company. We bought $15k worth of furniture, including a table and chair set worth $4500. All of the furniture is poorly done, the paint started to wear off and chip off out table in the first six months. It took us three months of begging to give us what we paid for and make it right. They finally did it and the same problem started happening within couple of months.
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September 2019 by Debra Jackson
Great quality furniture!
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June 2019 by Christine Louise Giovanna Gordon
Highly recommend. Worked with Angela today to customize my new living room. Can’t wait for it to be in about a month from now.
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May 2019 by Ann G.
Poor quality fabric. Bought 2 expensive recliners. 1-1/2 years after purchase the fabric started to wear. I contacted them & I was told the 1 year warranty had expired. Very poor customer service. Be wary of fabrics.
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May 2019 by Anne Hedde
Although not problem free, my experience with Bassett and their Cherry Hill location has been amazing. Angela Lee, the Sales Manager,
