“Expected to arrive at this Home Depot around 9pm, an hour before they close. I live in Philly, and am about a 20min drive from this location. One detour and two wrong turns later, I arrived 20-30min before they closed. I'd had a very long, and frustrating day, and walked into the store completely frantic and distracted. Wasted 15min looking at tiles, absent all problem solving and decision making skills.Next thing I know, I'm being guided to the other aisle I needed. Found empty packaging for the product I was looking for, had zero f**ks left, when the manager Jason appeared asked if he could help. The store had officially closed, but he grabbed a ladder to get the item down from top stock, and helped me figure out exactly what else I needed in conjunction with the tool. I was *shocked* by how calm, patient, and genuinely kind Jason was; I rarely come across people like him who provide excellent customer service, plus, go beyond what's expected in order to help someone. Jason helped me for what I'm guessing was 20min past closing; he wasn't irritated, and smiled and joked while helping me. He successfully exorcised my crappy mood, and I left with a smile on my face, feeling much calmer than I had for most of my day. More people deserve to know that being their genuine selves, and providing help to someone who needs it--no matter how big or small--made a positive impact on another person's day.”
Building Materials
“Expected to arrive at this Home Depot around 9pm, an hour before they close. I live in Philly, and am about a 20min drive from this location. One detour and two wrong turns later, I arrived 20-30min before they closed. I'd had a very long, and frustrating day, and walked into the store completely frantic and distracted. Wasted 15min looking at tiles, absent all problem solving and decision making skills.Next thing I know, I'm being guided to the other aisle I needed. Found empty packaging for the product I was looking for, had zero f**ks left, when the manager Jason appeared asked if he could help. The store had officially closed, but he grabbed a ladder to get the item down from top stock, and helped me figure out exactly what else I needed in conjunction with the tool. I was *shocked* by how calm, patient, and genuinely kind Jason was; I rarely come across people like him who provide excellent customer service, plus, go beyond what's expected in order to help someone. Jason helped me for what I'm guessing was 20min past closing; he wasn't irritated, and smiled and joked while helping me. He successfully exorcised my crappy mood, and I left with a smile on my face, feeling much calmer than I had for most of my day. More people deserve to know that being their genuine selves, and providing help to someone who needs it--no matter how big or small--made a positive impact on another person's day.”