Car Rental in Cherry Hill, NJ

“This location provided me with a rental while my car was getting repaired. Even though insurance was paying for the rental they treated like a valued customer. I had to call a few times with basic questions and always got right through to a local agent that helped me through the process with kindness. They picked me up at the body shop without having to wait an extra minute and provided a great vehicle on arrival; very easy process and each person I met there was equally as friendly and knowledgeable. If I ever need a local rental I’ll go out of my way to rent from them…highly recommended.”

“Spectacular experience. Great management and employees. I reserved my vehicle simply by calling directly Rent-A-Wreck directly. I called one business day in advance, they did not ask for any money upfront, and there were no problems. Car was excellent, no funny sounds or smells.

IMPORTANT NOTE: Anyone complaining about not getting refunds, booking problems, etc., are probably using Expedia or some other 3rd party system, which has NOTHING to do with Rent-A-Wreck policy.”

“07-02 I am updating my review because the Customer Relations Department redeemed itself. They understood my dispute and gave me credit for the aggravation I went through since June 15th regarding this rental. I extend my upmost appreciation to them.
As for the Manager, Dan and two employees, one named Rosie at the Cherry Hill location, I can see why their office is closing at the end of July. They all lack customer service skills, empathy and professionalism.
Again, kudos to the Budget/Avis Customer Relations Department for knowing I shouldn't have been overcharged for my rental that was returned on time. I gave 5 stars to Customer Relations and zero stars to the Cherry Hill location.

Previous Review
I went to South Jersey to visit my cousin who is in hospice. I rented the vehicle at thi location with ease, or so I thought. It was supposed to be for one day returning it at 9am. When I rented through Expedia, the hours stated 8-noon but when I picked up the vehicle, the male rep advised they open Sunday at 10am. I advised him, I had to catch at 10:25 am busy to NY so he told me to put the key in the middle compartment, whi h I did and locked the door
I get a car when I arrive in NYC asking if I still had the key. I told him, I put the key where he instructed. He told me, that was the only key. Why would you rent me a vehicle with only one key? He told me they had a kit and would open it on Monday and he would close my booking.. I get a call on Monday from this rude woman Rosie asking me for the key. I explained what happened and she states there isn't a kit. She said her Manager would call, Dan Fleming. He never did. On Tuesday, my card is charged $807, then another charge $507. The car was returned Sunday as scheduled so why the charges. I called Expedia who is handling. This location is closing and I see why. They are trying to extort money from my credit card for bogus charges. When I called the location back, this person Rosie pretended she couldn't hear me. I plan to call Corporate for their shorty customer service. I am not paying anything other than my one day rental.”

“I just wanted to appreciate the team that corrected the situation that came up when I was renting my car last week for my trip to Canada. I had a Pacifica that I had reserved for about 2 months. My wife even confirmed by going there the night before but upon our arrival the next day, our reservation was not there. While I was upset, and I asked to escalate the situation to the manager, Cindy, who was working with me, brought his manager out whose name is Joe. In between and between Joe Shakeel and Cindy they all worked together to offer me another car which was different (upgrade) and accommodated my needs. Special demonstration of care by Cindy and also her manager Joe. But Cindy kept me engaged and offered words of care and concern. They still need to have someone answer the phones in day time which is a challenge.”