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February 2024 by Dani P.
Scammers beware
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February 2024 by Auhsoj Williams
Great service!! #JeepGang
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February 2024 by Beee Beee
If I could give this place 0 stars I would.. read this before you go here…NEWARK -- Foulke Management Corporation (“Foulke”) which does business as “Cherry Hill Triplex” and operates Cherry Hill Dodge, Cherry Hill Jeep Eagle, Cherry Hill Kia, Cherry Hill Mitsubishi and Mt. Ephraim Chrysler/Dodge, has agreed to a $750,000 settlement with the Office of the Attorney General and the Division of Consumer Affairs.Pursuant to the settlement, Foulke has agreed to pay $450,000 to the state for consumer restitution and reimbursement of the state’s attorneys’ fees and investigative costs. The settlement also provides for $300,000 in civil penalties, which are suspended. The state can seek payment of the civil penalties if Foulke fails to adhere to the settlement terms during the next year. In entering into the settlement, Foulke made no admissions of liability or wrongdoing.“Dealers who do not deal honestly with the public will be held accountable,” Attorney General Anne Milgram said. “We had been in court on this matter several times, and were ready to move forward to trial, if this settlement had not been
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February 2024 by Amber Sulligan
Honest service provider.
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February 2024 by Krystina Pezzetti
It is puzzling to comprehend why some individuals have been leaving one-star reviews regarding the dealership, as my personal experience with the establishment has been nothing short of exemplary. Upon my arrival at the location, I was promptly greeted by courteous staff who offered their assistance right away. My aunt, who had not purchased a vehicle since the 1990s, accompanied me to the dealership in search of a reasonably priced car and with little to no credit history. Our sales representative, Adam, demonstrated exceptional dedication and commitment by working with my aunt for two days to secure a vehicle that met her financial constraints while still offering some of the luxury features she desired. Adam exhibited remarkable patience with my aunt throughout the process and maintained a professional demeanor, even when dealing with the finance department's challenges. I would strongly recommend requesting Adam's services upon arrival at this dealership, as he stood out as the most helpful, empathetic, and compassionate individual I have ever encountered in this industry.
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February 2024 by Kirsten Hess
These are the guys you that give car dealers a bad name. They way lowballed the offer for my trade in, the salesman was either woefully uneducated or just lied regarding facts about the Jeep I bought and the monthly payment on the paperwork was higher than what he told me it would be. If you have to go here, be sure to do your homework first and come in well informed. I made the mistake of not doing so.
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February 2024 by lexi merrigan
Bad and rude customer service wouldn’t buy any vehicles from them.
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February 2024 by hailie everett
DO NOT TAKE YOUR VEHICLE TO THIS LOCATION!!! This is the worst dodge dealership. This place will not communicate with you AT ALL no matter how many times you call. They had my truck for almost a month and I was calling almost everyday since my vehicle has been in the shop and I got an answer twice!! The service advisor nick that was working on my vehicle was very unprofessional and never answered his phone and would constantly leave for the day without returning my calls to answer my questions about my vehicle. Will NEVER be taking my vehicle back to this location. Wouldn’t even give this place 1 star.
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February 2024 by Schenike Massie-Lambert
I have never felt less valued as a customer anywhere else. My husband and I entered into a lease here on 1/8 with hopes of enjoying the 2024 vehicle for a couple years. Well we had to return it 3 days later because the vehicle would not turn off! They held it for several days and gave a rental. They told us it was fixed and that a brand new vehicle should not have had this issue. Just 3 short days later the vehicle had the same issue it would not shut off. We returned it a second time and asked for a different vehicle we were told we had to give them another chance to fix it. They have had our brand new vehicle since 1/20/24 no one called to give an update. We called today to check and learned that we will now be responsible for paying the rental and they cannot put us in a different vehicle bc a GM isn’t present. Instead they offered to put us in another truck with a higher monthly payment! We are about to pay a car note for a vehicle we drove 6 days. I am working on connecting with a lawyer.
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February 2024 by Samuel Oliver
Extremely bad communication. Went in for recall, was told it would take a day at most (actual labor takes 4-6hrs through multiple online sources and said by mechanic on site). Dropped off at 8am, never got a call back into early afternoon. Called around 3 and said I need update as I need to find ride home if I don’t hear back. Got done work at 7pm and never got call back, had to have family drive me home. Called next day and complained, front desk said it would be done by end of day at latest. Asked to be called back early afternoon for update. Never got call back AGAIN, called them and they said it wouldn’t be done until next day. Had to get rental car now, left car in shop over weekend. Called back Monday (this point in time, it was in shop for 72hrs business time) and they said it would be done by end of day and they would call back for update. End of day came, they never called back, I complained again and all they did was apologize, finally they finished next day. Total time spent in shop: 5 days. Total amount of work 4-6hours labor. Had to pay taxes and fees for rental car each day I had it. Horrible business model and worse communication with customers. Avoid at all cost! Place needs to be shut down. Most of comments similar to mine for years now. Never had good experience and certainly won’t be going back.
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January 2024 by Lindsey Dialectos
These people (including the managers) will go MIA as soon as there is an issue. They took advantage of me as a single mom acting empathetic to my situation and then completely changed their tune after I signed the lease.Not to mention, they promised to pay for my car inspection if I leased with them, I sent all necessary paperwork in for my reimbursement and I never got my money back. I had to report my jeep’s issues to jeep wave customer service and after they became involved and also acknowledged the lack of customer service at cherry hill, they had me transfer to jeep at downingtown. I can’t say enough great things about Jeff D’Ambrosio at downingtown. Go there instead.
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January 2024 by Jeff Minors
May I leave a 1/2 star?! This place is a JOKE. I brought my 2022 Jeep Grand Cherokee in for service in December -- oil change, tire pressure, and an issue with the rear hatch not opening. The first two items were seamless, but a part needed to be ordered for the hatch. Fine. I rescheduled a follow-up and dropped off my car at 9am and was told it would take 4 hours. It is now 8 hours and I had to call to get the update! I was told that the technician couldn't open the rear hatch. No $h!+... that's why you ordered the part and it took you 8 hours to figure that out WITHOUT ever calling me?! To add insult to the whole experience, they lost my keys and couldn't start the work right away. Furthermore, I now need to leave my Jeep overnight for the technician to try again tomorrow. I am a parent with 2 kids. Had I been properly informed that this would take more than 8 hours, I would have rented a car or requested a service vehicle. This dealership has been a constant hassle, never professional, and always a pain. Don't buy a car at this dealership and don't take your Jeep to this dealer for service.
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January 2024 by Nicole Richey
I want to give this team a shout out! My husband and I are from Florida and we had an unfortunate issue happen to our truck. The repair shop was able help us out and get us fixed up good as new. I am extremely impressed with this dealership and the service department.
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January 2024 by Lindsey Diange
Adam F. was a personable and pleasure to work with by assisting my husband and me with the purchase of a 2024 Wrangler. I would recommend him to anyone.
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January 2024 by Jane Shuhart
Adam F. not only answered our questions, but also kept us in the loop throughout the entire process. He arranged for our car to get beautifully detailed and also topped it off with a big red bow. We will definitely do business here again. Thank you Adam.
