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December 2023 by Adrienne Wooley ..
The worst Costco I've ever shopped. Today, like most days, there are no carts inside; retrieve your own from the lot stations. The checkout likes are not only all the way to the back of the warehouse, they're wrapped around the side. No one is available to help, there's no room to maneuver and everyone is so frustrated they just shove past. And it's not just the holidays, it's like this ALL THE TIME. It's a terrible store and I don't recommend.
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December 2023 by Jami S.
Run as far away and as fast as your Nikes will take you from this big box store that literally resembles hell on earth. The devil himself is managing the New membership area and it's a complete sham. Our family signed up for a gold card in October of 2023. We were told if we paid $60 that we'd get a $30 Costco credit to use within a week via email. All we had to do is sign up on line with a Visa card. Easy enough, right? They directed us to use our phone and sign up while we were in the store to be eligible for the offer to new members. Well, it that $30 credit never came....checked junk too. WHAT A SCAM!!!!! We were told back in October that if it never showed up that we were to come right to the membership desk in person and they would take care of any friction. Well, that's exactly what we did. In October, we signed up with a woman named Dawn. Yesterday that SAME woman, Dawn was working the membership desk. We said hello, because we thought she'd remember us as it was a short time since our last in-person interaction. She acted like she didn't know us, kept on chewing her gum loudly and would not look us in the eye. She refused to make it right. Mind you, we're only talking about $30, but it was the principal of the thing....We got a bit miffed so my husband said we'd like our money back for our family membership. She would still not look at us and made us wait 20 minutes until a manager (joke) came with some sort of magical key to enable her to refund our membership. Sorry, Costco....how STUPID are you! The lifetime value of our family's spend could have been thousands. Ridiculous customer service. Will never go back to that terrible place....Shame on you Costco for misleading me and likely thousands of other trusting consumers. You should really know better. HORRIBLE. PLUS NO bargains to be had whatsoever. RUN RUN RUN away.
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December 2023 by Mindy F.
Costco is always a constant but yet surprises me once in a great moon. Please bring back the Kirkland brand chocolate covered caramel, macadamia nuts at the same price and continue to provide quality products and unbeatable return policies for eons to come. Thank you Costco!
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December 2023 by sidddharth s
I always visit with some1 who has a membership. Only reason I haven't bought into the club is I don't need a lot of bulk wholesale goods. If one has storage space and an extra deep freezer, it's def a good deal to buy the 20 pork chops or fish fillet pack since everything comes in 20 or 30 pack deals. Otherwise, a regular fridge won't help. The toilet paper or paper towel deals alone requires one to have an extra handy closet to store stuff
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December 2023 by Raech Elle
The holidays are coming, and absolutely not one item for Hanukkah. We live in a very diverse area with people from all over the world and you see tons of stuff from around the world, and different holidays, but nothing for Hanukkah? I asked if they could order some Hanukkah gift wrap, and they refuse! Shameful.
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November 2023 by Jennifer De Shields
I have to say, I'm genuinely shocked at how horrible the tire shop service is. I've had great experiences at this Costco, but I've been waiting 3 hours for my tire change. I arrived at 11:45 for my noon appointment that I was told would take "about an hour". They didn't even get my car on a lift until 2pm, and couldn't tell me why it took so long. A lot of other people are waiting, and the staff seems to be having issues.
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November 2023 by Diana L
DONT BUY THE SALAD! Bought a mixed green salad today and was going to enjoy it until I saw a little friend in the salad. Seems like they didn’t wash it at all. Disgusting…
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November 2023 by Nancie K.
This review is for the Costco tire center. After leaving my car in front of the tire center, one of the mechanics drove my car straight into the curb instead of reversing. This caused serious damage to the front frame and undercarriage of my car which also resulted in a leakage. Worse yet, they did not take responsibility or offer to fix it due to safety concerns about the leakage. Instead, they suggested the accident had occurred because of the way the car was parked (despite the fact that the car was completely in tact when it was initially parked) . I'm extremely disappointed in their lack of accountability and hope they become more careful with handling their customers' cars.
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November 2023 by Arlene Satz
Looking for a suggestion box to recommend they bring back Sanders dark chocolate caramels with sea salt. Now they only carry milk chocolate.
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October 2023 by Max Baumle
The following review applies only to the tire center.Made an appointment for a simple tire rotation in advance. It took over 2.5 hours to complete. Others were here far longer, so I suppose I’m lucky. This was supposed to be completed while on a lunch break, and I was unable to return to work.Generally, I’ve always had exceptional service here, but today was not one of those days. Why make an appointment if they cannot honor it in a timely manner? I’ve seen glaciers move faster.Edit: the general manager was very quick to address my concerns satisfactorily, HOWEVER, if they knew they were having advance staffing issues, they should have mentioned that upfront and been more transparent with their delays.
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September 2023 by Pat ieatcoffee
Got what you want and more! Every time I'm there you know exactly what you should grab, but you'll find those new gems like those dang Funyuns! (BRING em' back!) or that mid-century modern launch chair. Plenty big in there, but can get crowded on the weekend, but it's manageable and the lines do move fast. Gas is A++ thanks lady and gents who pump it during those brutal summer days.
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September 2023 by Anna
Disappointing Customer Service Experience at Costco Cherry Hill! I don’t know the name of the old African American cashier lady who worked in the line next to the self-checkout on September 18 at 2:00 p.m. She comes off rude and unhappy with her job. Show her my Costco card so I can pay for my stuffs. She didn’t even bother to look at my card and asked is that even your card with a very nasty attitude. I asked do you want to see my ID and then she just ignored me. What kind of customer service is this, exactly? Costco needs to do something with this employee. So unprofessional!!!
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September 2023 by amanda edelblute
Order number 394 9/2023 I was very disappointed as I had been patiently waiting for my pizza and the guy at the register Ramon had continued to help 6 other guests before getting my pizza that’s been sitting there waiting. Even after he had asked his other coworker to get it and didn’t. So after he helped the other 6 customers I asked for my pizza and he had the audacity to tell me I need to be patient in a snarly way. Then when he finished the other orders at the register he continued to serve the people who came after me just to try to make me wait longer.
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September 2023 by Kathleen samler-turner
I do love Costco but like all Costcos they have items I love and get use to purchasing suddenly they don’t have them anymore. Some things are cheaper some are not. I like that I can return anything I am not pleased with. The store is always clean. It is well stocked and the staff is kind.
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August 2023 by Angela Z-Frace
08/25/2023: There are a lot of mooncakes and other Asian festive food or snacks stocked up for the coming Mid-autumn Moon Festival already. You will find them on the center shelves by the meat and cheese sections. The Pia cakes are on the isle other Asian food are usually shelved.I love the Meisaku cake collection from Japan and Pia Custard Hopia, so I bought a lot for my teatime.Past review:Newly opened store, bright and neat. But you have to walk around to get familiar with sections. The dairy room hides on the side of the far right back of the store you can barely find it if you don’t ask.
