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February 2024 by Alyn corazon
My favourite store
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January 2024 by A. W
Hit or miss. Friendly staff.
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November 2023 by Anthony Zarcone
I went in to exchange shoes, and the process was smooth. The shelves were stocked and organized.Although, I paid for expedited shipping and it's been almost 2 weeks since I've received my new shoes. Not this specific stores fault tho.
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November 2023 by Roland Farmer
WHEN CUSTOMER SERVICE LEAVES ME ON HOLD... I POST BAD REVIEWS FOR EVERY STORE I CAN FIND SO THEY AREN'T COMPLETELY WASTING MY TIMEStay away from these lying sneaky criminals. I returned a pair of shoes on Saturday October 14th 2023... They said they would email me a receipt. Didn't feel right too me and its my fault for believing these crooks. When I didn't receive the receipt I called to see what happened. They said oh yes we see it in the system, you should receive the receipt shortly. So Monday I called into customer service... They said they see it in the system give it 3 to 5 days to process. Well today is Wednesday the 18th, they charged my card a payment for the shoes that I have returned because the return has not been completed in the system. So I call again. They say again... The return was partially completed... Let me complete it and you will receive a receipt shortly. 5 hours later and now I'm on the phone again with customer service. So they have my shoes and my money... CUSTOMER SERVICE IS TERRIBLE, THEY HAVE NO RESPECT FOR YOUR TIME... I WOULD BUY A PAIR OF SHOES FROM THESE PEOPLE IF THEY CAME STRAIGHT OFF OF MICHAEL JORDANS FEET
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November 2023 by Chris
Eliyah is a wonderful employee at the Cherry Hill DSW. She went out of her way to help my mother find two pairs of shoes she liked for work. There werent any in her size, so Eliyah looked up the information and filled out slips so my mother could order them.
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September 2023 by Pamela Simons
I had a wonderful experience at this location with the young lady who rang up my items. She processed my coupon & we had small good conversation. I'll be back again with my coupon & good vibe.
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August 2023 by Fanny Price
I like the shoes for the most part - could use more of a loafer selection for women. The star off is, unfortunately, for the joyless atmosphere - the employees are not friendly, do not greet you, and give off a miserable feeling. This is not really what you want or need when picking out shoes, which, for many women, is kind of a pick me up. Things could be greatly improved there - for both the staff itself as well as customers - by the installation of an upbeat staff.
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August 2023 by Happy Bunch
Reaaaalllly needs cleaned. I know people suck and don’t put stuff back but wow, maybe more staff to keep up? We left because it felt like a thrift store inside
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August 2023 by Hannah Urkowitz
I actually use to work for DSW. I can affirm from personal experience they work really hard for their customers. This store is well stocked, has kids shoes, and helpful staff.
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August 2023 by Lynn Peirce
This store has really gone downhill. It is filthy and even the shoe mirrors are dirty. The cashiers are miserable and the checkout line is long. They don't have paper shopping bags. They won't apply discounts unless you have a barcode. Managers are nonexistent. You have to walk all over to find anyone to help. The clearance racks are full of old shoes, some of which are worn.
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July 2023 by khalif mentor
Quick service, I knew what I was there for, and immediately found what I needed, and paid and left within 15min. My only contention was the lack of sizing in my wife’s size. Ended up going with option 3, but the option for online was possible, time was just a limiting factor.
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June 2023 by Alexander Chalkidis
Mens section very small. No good offers
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May 2023 by Matt DuBas
Ally was amazing!!! She was able to answer all of the questions I had with ease
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May 2023 by Aaron Hayward
I'm willing to drive to NJ for this DSW. I love them in general but this store has a very good men's section.
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April 2023 by melinda dicks
It was a pleasure shopping in this store. A staff member greater me today and was very helpful. This staff member was very busy today. I hat goes off to her. She helped me find the sneakers that I have been seeking. Thank you DSW SHOE STORE CHERRY HILL NEW JERSEY.