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October 2022 by Lindsay K.
- Positives: High quality parts, good customer service -Negatives: we have completed 2 bathroom renovations in the last year. In both occasions, multiple parts were missing from our diverter kits. This set us back time in our projects and caused un-needed frustration. Overall- do not recommend Ferguson
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October 2022 by Betty De Paul
I will go back to this Business...just to look around and be amazed. We ordered a kitchen faucet & soap dispenser...the choices were vast. Miss Bescemi took excellent care of us. Thank you.
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September 2022 by Mohammed Shariff
Great place. Awesome employees very helpful.. Heather was patient and very informative saleswoman Jackie helped us as well right design advice and entertained our 2 year old while we shopped (for 2 hours!) They were able to explain things to us regarding a variety of items from sinks to faucets to mirrors to tiles and wallpaper and even toilets.Not the lowest prices in town but you get what you pay for because they really explain the importance of high quality.
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September 2022 by Alexa Burke
I worked with Jaime in Cherry Hill on all the plumbing for our new build and she was a breath of fresh air. I really appreciated her straight forward advice that saved me a lot of future stress. She was very open and honest which is rare these days and was also accommodating when I needed to make changes and just generally made things easier on us during a really challenging time. Thanks Jaime!
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September 2022 by Kurt M.
Our house burnt down and we were unable to take advantage of Ferguson's materials sorry. Maybe when we re-build.
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August 2022 by Linda Dell'Olio
Went in to look for bathroom fixtures. Cindy was lovely and helped me narrow down faucets that met my preferred aesthetic and budget. Wide range of options s for kitchen, bath and lighting. Would recommend stopping by the showroom.
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August 2022 by Wayne U
Front desk employee did everything she could to discourage me from talking to a sales person. I took the hint. I'll just continue searching online.
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August 2022 by Gail Z.
The customer service I experienced was poor at best. Placed an order May 2022 and never heard a word for 2 months. When i finally called them, it took a week to get in touch with someone, i was told my appliances would not be delivered until the fall and one wouldn't be until 2023. I understand the supply chain issues but a call would of been nice. I canceled my order and was supposed to have a check issued. I called today since it's been 2 weeks since i heard anything only to find out that the person i dealt with was on vacation. I finally called and got the branch manager who issued my check but it would take 2-4 weeks to arrive. They have now been sitting on my money since May! I don't have much faith in businesses lately so we'll see what happens !
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July 2022 by Patricia C.
If I could, I would give no star instead of one. From beginning to end, it was a terrible experience. We made an appointment to choose items for our new master bathroom and still had to wait for almost an hour to be seen. We specifically asked Jaime, the person we were working with, to let us know if anything that we chose was on back order so as to avoid delays. Also, while we were in our meeting, there were many interruptions. Fast forward, items were delivered to our house with no prior notice and a huge item, our tub was on back order along with the tub filler. (The delivery man showed up at 7 a.m. and apologized because he only had our address, not our phone number. ) We called many times to speak with anyone at Fergusons and never received a call back. We had to search for a new tub to replace the one that we ordered. We ordered from another plumbing supply company and had it in 2 days and the pricing was so much better. Fergusons is over priced and the customer service leaves a lot to be desired. I would never recommend Fergusons.
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May 2022 by Mohammed Irfan Shariff
Great place. Awesome employees very helpful.. Heather was patient and very informative saleswoman Jackie helped us as well right design advice and entertained our 2 year old while we shopped (for 2 hours!) They were able to explain things to us regarding a variety of items from sinks to faucets to mirrors to tiles and wallpaper and even toilets.Not the lowest prices in town but you get what you pay for because they really explain the importance of high quality.
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March 2022 by Jennifer Rouse
I’m in the process of remodeling my bathroom. On recommendation of my contractor I went to the Ferguson Showroom and was looking forward to speaking with an associate on some of the products. Well after browsing for nearly an hour, talking with my friend and looking at multiple items including looking through catalogs and books not a SINGLE associate even acknowledged my being there - not even a hello. Maybe my flannel and jeans made them think I couldn’t afford their products. Very poor business practice.
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February 2022 by Linda Salmons
went there to choose fixtures for three bathrooms. Not one associate spoke to us even though we were there for over an hour. I pulled catalogs myself to search for information. Definitely would not return.
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January 2022 by Sandy S.
Horrible experience. Even though I had made an appointment for a consultation on my bathroom and kitchen remodel I was shuffled between 4 people, nobody cared about making sure my order was correct or giving advice. One woman just said to make sure she got credit when I bought. Very confusing process of putting items on build,com but that isn't what is actually used to buy. They had incorrect finishes, had cast iron tub instead of acrylic, never checked delivery times. The updates I made didn't transfer to their system. I had to call 3 times just to get actually purchase. I never received anything detailing the final items, so have no idea if the correct items were ordered. Very frustrating and made everything so much more stressful. Stay away!!
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January 2022 by Robert Ferara
Staff was more interested in chatting on the phone then helping customers.
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December 2021 by Mitchell C.
Very inconsistent and extremely poor customer service in Cherry Hill location. They only respond to poor Yelp reviews. We were PROMISED delivery and installation of shower doors over a month ago. Still waiting...
