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January 2024 by John Ferraro
**DOG OWNERS BEWARE**DO NOT USE THIS CLINIC. Two techs took my 25 pound, 5 month old puppy, held him down and put a muzzle on his face to check his ears for an ear infection, when he has never reacted poorly to having his ears checked in the past. Last time we brought him in they checked his ears without a muzzle and he did perfectly fine. This time around he was clearly visibly upset and worked up by the muzzle and being held down. It was borderline abusive. Now I fear that he is going to be traumatized about going to the vet in the future as a result of this experience. This is a warning to all dog owners thinking about taking their pets here…STAY AWAY!!!
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December 2023 by danna shanks
I have been with them for years. And today they were extra amazing. I brought my baby with me. They ran out to open the doors for me. Even hold my dog while I got settled and could sit. The whole staff is amazing. The doctors are kind to my two dogs and very knowledgeable.
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November 2023 by D. Lambert
Outstanding vets.Everyone who works there, from the receptionists to the vet techs to the vets, are all compassionate, empathetic, patient, and provide top notch care. My dog Ruby was prickly with strangers and hated the vet, and they always treated her with kindness and expertise. They nursed Ruby through several urgent situations in her 15 years, and they handled each one so well. It's clear their top priority is the animal's well-being.When Ruby passed, they sent a beautiful card wishing condolences. Just above-and-beyond thoughtfulness. If/when I do get another dog, I will be happy to place my trust in Garden State again. Strongly recommended.
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November 2023 by Diane Miller
Dr Ball is phenomenal vet.I have been going here since the 1990’sDr Fisher is phenomenal also.I am not pleased with the new turnover though. The receptionists are not the same as the past ones. After Dr. Ball and Fisher move on I will find another vet?
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November 2023 by Shannon McLaughlin
I met with Dr. Ball yesterday with my new pup, Leo. She was informative, thorough, patient with my questions and gave great recommendations for my highly active dog. The staff was great and Victoria was also very thorough and encouraging with any concerns I had. I am looking forward to a great relationship with the doctors and staff as I watch Leo grow! Thank you!
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September 2023 by Andrew C.
We've been going here for over 10 years. Staff are always great. Since they became part of VCA their prices have increased significantly. Example- 4 yrs ago teeth cleaning $550-950.,,, now $1,750-2,100. Crazy...
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September 2023 by Kelly Mahoney
The office was accommodating to us and reworked the schedule so that the could meet us and our dog on an emergency basis. We thank them for that, and although they care for the pets, they were more interested in running as many tests as possible, providing several meds at a cost that was triple what we pay at our new vet. The doctor didn’t recognize the symptoms we were explaining that a vet tech from another facility was able to diagnose right away. The vet told us we should get an MRI that we could not afford and our new vet said it was not necessary because her symptoms and her diagnosis didn’t require an MRI. In my opinion the vet should have known what her diagnosis was based on the symptoms we gave her.
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July 2023 by Robert Fiore
Came to have my cat looked at for different size pupils. I assume they work on commissions because they suggested several tests for which regardless the results more tests. They take advantage of the love we have for our pets and attempt to cripple us financially. They suggest an mri for nearly every diagnosis. In the case of my cat glaucoma and when I questioned would the mri tell if it’s glaucoma the answer was next step is our ophthalmologist. Money grubbing uncaring unprofessional.
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July 2023 by Johnny D.
I am very impressed with this place after one appointment. Not so much with the receptionist, but thumbs up for everyone else. We will see how we feel moving forward. Maria was so impressive in her quick/accurate diagnosis. She was able to treat our pet immediately, which most likely saved her life. Another visit to Banfield would have put our dog in a perilous situation. I am very thankful to Garden State!
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June 2023 by Carrie Biegler
Tired of being charged so much. There are more affordable options. Tired of the ever constant upsell. Tired of the doctor obviously not reviewing the history of my dog’s numerous other appointments at the facility prior to the new appointment. Not planning on ever returning.
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May 2023 by Thomas D.
Everyone was very nice, heard from the doctor twice on the day of the surgery and once the day after. Aftercare instructions were detailed. You can tell they really care about the animals.
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May 2023 by A M
I just called your office hoping that you would renew my dogs heartworm medication. As i explained I am having financial issues and because of it I haven't been able to bring dog for her physical. I am barely making ends meet. My credit cards are maxed out. I thank you for the services you provided for my dog in the past. I will be seeking another vet for her services. Thanks for your empathy.I just read your email. While I appreciate the fact that you care for the business, I think you need to show your staff some EMPATHY as well as train them how to be a little proactive, like for instance offer some sort of a payment plan . At least it would have shown your real concern for your clients (our pets)but sadly that didn't even come across in the conversation even after I told your receptionist that i had no money. Your fees are ridiculous!Just walking in costs over 100.00.I will be calling your office on Monday to request to have my dogs paperwork faxed over to the new vet and if that is too big of an issue i will pick them up.Once again. I thank you so much for your Empathy!!!Show quoted text
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May 2023 by Willy Smoth
They’re absolutely amazing! So compassionate and so caring. I’ve had three dogs through them from the beginning to the end and they are spectacular. Thank you for all that you do!
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April 2023 by Margarita R.
Great hospital with responsive staff and top notch care. We bring both our puppy and senior dog in for check ups and emergencies. They are always very accommodating and kind!
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March 2023 by Linda Martini
I had brought my dog to this hospital for his care since he was a puppy in 2009. Recently, he became very ill due to old age and a variety of other medical issues and he needed to be put down. I must say that the respect, advice, and care that I received from Dr. Maria Iturriaga during this trying time was exceptional. While it was a sensitive situation, the way that Dr. Maria and her staff handled it from being greeted at the front desk, to the careful attention from Dr. Maria and the technician provided during the visit, to the follow-up communications made all the difference in the experience. I carry with me a positive experience in an otherwise traumatic event in my life. I appreciate them for that.
