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February 2024 by Ben Freedman
I run a small side business. Called early in the week to schedule getting 3 separate cars safety inspected on Friday or Saturday. Wanted to make appropriate appointment as I was going to be spending over half a day on this. Told, you are good you don't need an appointment. Show up today. We have no time for days.If I had not called to deliberately schedule this and confirm would have been my bad. I don't expect any special treatment and don't just walk in and expect to a shop and have them part the red seas.But wasting my time after I tried to make sure about this, just bad
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January 2024 by Meryem Yilmaz
The customer service experience could be improved, and there seems to be a longer-than-expected wait time for oil changes.
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November 2023 by Marcus Meara
John and the crew got me in fast when I was in a pinch. Super helpful and kind. Thank you!
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October 2023 by Ed V.
First time I took it in fir brake pad review. They said they were fine. I asked why the pedal was so low. They said all German cars are like that. That was incorrect! I proceeded to tell them to put 3 tires on. One tire was defective and they refused to honor the warranty. I then took my other car for tires and shock absorbers check. They came back with a $2800 estimate. Again it was filled with pure lies. Took both cars to the local shop in a gas station. They replaced the pads and that car felt new and safe again. They showed me the shocks and rest they did. Shocks were fine! Stay away from this place. The GM Peterson as well as Corp offices are only looking to rip you off old school style!!!
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September 2023 by Jean Simpson
This Goodyear was professional, courteous, welcoming, knowledgeable. They went above and beyond to get us back on the road!!! Highly recommend them! Excellent people and work!
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September 2023 by Maggie Simpson
After our alternator broke, and left us stranded (mid-road trip), John and all of the staff at Goodyear were absolutely amazing at getting us back on the road!
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June 2023 by Walter Bowne
Great customer service. Polite. Good pricing, and fixed and without cost several flats. Very convenient for us, too.
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May 2023 by N Stam
Tried to get a tire repair on a rental car while on our way to Philly Airport. We were told they were too busy. He did not offer another tire business to try. This was the poorest customer service...absolutely no concern for our situation. We went to Mavis and were immediately helped by a very friendly employee.
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April 2023 by Google user
Not real mechanics. The list of things they won't do is longer than the one of what they can do. The website makes it super easy to setup an appointment for any manner of services like an all-you-can-eat buffet, but won't give you any information on cost or time because their business model is to lie to your face and steal your money. By the grace of God, I was at least smart enough to leave immediately, but I chose convenience over quality and these clowns are what I got.
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April 2023 by David Perugini
Not real mechanics. The list of things they won't do is longer than the one of what they can do. The website makes it super easy to setup an appointment for any manner of services like an all-you-can-eat buffet, but won't give you any information on cost or time because their business model is to lie to your face and steal your money.By the grace of God, I was at least smart enough to leave immediately, but I chose convenience over quality and these clowns are what I got.
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January 2023 by KC
Very slow...... Poor customer service and friendliness. I'm also pretty sure they damaged my car by not properly putting it on the lift. Careless work happens here. Go elsewhere if you can.
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November 2022 by Dennis Metrick
Good knowledge service at a great price
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November 2022 by Jamie Stow
I would not recommend this location of Goodyear. I was in there over the summer because I needed a tire replaced. I had gotten a flat a few days beforehand on my way home from an appointment for regular maintenance at a Toyota dealership. The Goodyear tried to tell me that my alignment was “way off” and tried to get me to purchase an alignment package. I knew this was false because I had just been to the Toyota a few days before and they hadn’t mentioned it to me, so they were very clearly just trying to get me to spend more money. During my next Toyota appointment I also mentioned the alignment and they said it looked fine. When purchasing the tires from the Cherry Hill Goodyear I had also purchased the Road Hazard warranty. When I took my receipt into the Philadelphia Goodyear to use the warranty on my newest flat, I was told that the Cherry hill Goodyear hadn’t put the warranty ID number on the receipt and that without the ID number it couldn’t be used. Now I will have to call the Cherry Hill location to get this sorted out. Not very happy with my experience here!
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November 2022 by thomas butts
I am from out of town. I brought my car to Goodyear because I use them at home. The attendant took my car and reported that my brake lines were rusted and leaking. He explained that he was the only person working who could do this work. I sat another 15 minutes or so, then he recommended that I get my work done at another (nearby) Goodyear. He said they would have more staff. I asked him to check. That shop had no one working who could do the work that I needed. I asked for a recommendation as to where else I might go, but he declined to make a recommendation. When I asked for my car and my key, he asked me to wait. I waited while he chatted with the postal carrier about shipping rates. No hurry. We went from him being able to do my work, to him declining to do my work, to him sending me to an affiliate that could not do my work, and then finally to him just sending me away. As I left, he added that he should have charged me for his diagnosis. I told him that would be a hard argument to make. He had that diagnosis paperwork in his hand, but did not offer it to me. I am writing this a few hundred yards down the street - 30 minutes later. This shop is busy. They are into the work now. My experience isn’t tragic, but it’s not nice, either.
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August 2022 by Rebecca Charney
It seemed that prior to covid they didn't push extras on you or try to manipulate you and recently There was a bad experience of pushing and that was disheartening.
