JCPenney is a large retailer offering apparel, home furnishings, and beauty products from national and private brands. Customer experiences vary. Some report positive interactions, praising specific departments like the jewelry staff for being empathetic and helpful, and the portrait studio for a fun, professional experience resulting in amazing photos. Others express frustration with customer service, describing some staff as not very knowledgeable, lacking empathy, or needing to improve their skills with the public. Additional criticisms include difficulties using coupons, which are sometimes not valid on desired brands or sale items, and a sense that the store has declined since the pandemic. Despite these issues, some customers recommend the business, noting great deals and a long history of shopping there.
JCPenneys have good stuff for work, Activewear, and casual wear and lots of other items.. I an so upset they called at KOP, you have to go to Cherry Hill in this area. I like JCPenneys... stay open
February 2026
Found a lovely pair of shoes and some nice curtains for my bedroom.
January 2026
Happy to be able to walk into a store to shop. Selection is very limited. Seems to be one cashier for an entire floor. Sad days.
