-
February 2024 by Anthony
This was the most expensive shop I have visited in years. The price you are quoted may not the price you will pay. You may have added cost and taxes onto your already high quote. Such as shop fees, $98 for a gasket, and/or $150 to top off you antifreeze. I would not return even for emergence repair. I would not recommend this shop. There are other reputable shops near by. I was too busy and in a hurry to get my car repaired. I was not paying attention on how much I was being overcharged. You are warned...
-
February 2024 by kelli kehoe
Sam is a good man and a real asset to the Midas team. He’s a problem solver.
-
February 2024 by Keara Akinmoladun
Sam and the team are amazing at what they do. The customer service is top tier and they work hard to accurately diagnose problems with your car and fix them. Great experience and I will return!
-
January 2024 by Darlene Donahue
I trust my 23 year old car to Sam RIOS and his excellent team at Marlton Midas. The customer service is the BEST! Sam makes sure his customers are well taken care of! He will ALWAYS give you the best price and best service!God Bless him.SincerelyDarlene Donahue
-
January 2024 by Ivan Pacheco
This place is ratchet unprofessional. I had to come back the next day after t spent 25 hundred dollars because the mechanics that did my car left my car nasty full of oil stains and spots. Had to argue to get it cleaned up. Manager unprofessional I was about to put my hands on him because he thought he was tough.
-
January 2024 by Courtney Stevenson
They were able the squeeze me in last second for my oil change and it was done within 20 minutes! The people working here are super friendly and know how to take care of their customers.
-
January 2024 by Gary Collins
I have been using this Midas Location for several years now. My wife and I put several miles on our 2 Hondas every year. Sam, Stephan, John and the crew there do everything they can to keep our cars in tip top shape.I watch the way they take care of every customer that enters their door. The difference is they care which is hard to find these days.whether it be tires, brakes, or anything else my cars may need they always have my best interest in mnd. If there is anything I need such as recalls from Honda, or future service needs, they tell me so I can be informed to make the right decision.It feels like family when I go there.Thanks
-
January 2024 by Chris Pazsik
Sam and crew are the best!! We’ve covered 20 states in 4 months so our faithful VW has GOT to be right. Don’t want to be in Arizona with a problem!They handled our alignment and oil change and the car is tracking straight and I’m super happy!!Sam the manager is the kind of person any company should be proud to be in management, a consummate professional and a true asset to the brand!Continued success y’all and when we are back in the area and need work, we will be back!
-
December 2023 by Dominique Myers
Great service and friendly customer service. I paid $200 for two NEW tires. I will be back
-
December 2023 by Janet Randek
Sam was the absolute best! He accommodated me very last minute when I came in asking for all four tires to be replaced and had me out in a very timely manner! Will definitely be coming back with any other car troubles!!
-
November 2023 by Brielle Sutton
BEWARE! BE CAUTIOUS! And most of all, DO YOUR HOMEWORK! Do NOT say Yes when they appear to really care and make you believe that they are giving you a discount. Luckily for me, I dodged the scam they were attempting to get me with, so much so that the guy got really upset that I did not patronize the shop for the service they were trying to offer. Please see the attached picture for why I said all of this. In what life does it cost almost $2500 to change ONE axle and ONE hub assembly along with a wheel alignment (that which I didn't know was added to the quote)??? And then he tried to act like he was doing me a favor by cutting the rate down to $1668 to make it appear that I was receiving a discount.Another thing is that they misdiagnosed my vehicle stating that I needed a new axle for passenger front side. They tried to take advantage of me because I am a lady and because I appeared to be desperately in need of car repair due to an event I was supposed to be at within a couple of hours and had driven in from another state. What they didn't know is I do my research before saying yes.When I told guy I couldn't make an expensive decision like that immediately and asked for him to print out quote with what was needed and cost, he said, "So you can take it to someone else and have them do the work?" Then he started talking loudly to someone in the back about what he felt I was going to do as if I was standing nearby. He was really mad. So I walked up to desk and told him don't be mad and ask him if he understood that I couldn't make such financial decision like that right now. He said yeah but it's just that people do this all the time (pouting) and said how he has sisters and just glad I got off road. I told them at least 3 times that I would pay for the diagnosis so they didn't feel they did anything free for me with hopes I would patronize their business, they told me know. So I did appreciate that. However, crazily trying to take advantage and overcharging me for such repair was sickening.So he told me I had 24hr to move my car before I start getting charged. Then he said I really havd until Monday (as I went there on a Saturday) since shop was closed on Sunday. So I got my car towed the next day to a trusted mechanic, an hour away, who told me that only my passenger's front wheel bearing/hub assembly needed to be repaired. He inspected the axle and said nothing was wrong with it. He didn't overcharge me for the parts (I know because I know how much the hub assembly really costed and from where he was purchasing and how much he charged for it). So he only charged me approx. $250 for the part, missing lug nut, and labor where as Midas was charging me $1068.82 for one hub assembly and $564.96 for labor totaling $1633.78. That's a 653% upcharge. I had a company in my 2nd home state who was going to charge me $296 for wheel bearing replacement (not full hub asbly) but they told me they charge more for parts if they get them but they allow customers to purchase the parts to save money.And the axle is only $95 but they were going to charge me $236.25 for the part and $247.50 for labor totaling $483.75. Wheel alignment for $129.99, okay. But going to Groupon, I could get it for approx $80 at same location. Even with the $792.51 reduction, $1668 is still robbery.Let's not add insult to injury that I was able to get the wheel bearing/hub assembly, valve cover gasket, and transmission cooling lines replaced/repaired for less than the amount they took off from the overall charge, i.e. I only paid $775 for all of that work and it was from a legit mechanic shop.All in all, I'm glad I stood my ground and did not allow them to try to manipulate me with their passive aggressive behavior.No matter where you get your car serviced, it will greatly benefit you by doing your homework before saying Yes. Take in for a diag and pay their diag fee. Ask for a printout of parts needed and breakdown of parts and labor. Take that and shop around. They will all say they are being
-
November 2023 by Yolanda Williams
Went in for and oil change and left with 4 new tires all filters change, radiator flush and more etc...My vehicle now have an fast pickup. My vehicle was always a quite one but now it's extra, extra quite. Sam Rios store Manger well what can I say he's upmost respectful and honest person I have ever met. He's understandable and he make sure that when you leave his store that you are in a safe riding vehicle. That is Sam number 1 concern is that your vehicle is safe, and he tells his customer's that all the time. Sam is a great asset to your company and he knows his job very well. So hat's off to your company for having Sam Rios on your team. Sam's Store is 2086 Marlton pike E Cherry Hill NJ 08003.
-
November 2023 by King Spina
Felt very welcome and they got the job done fast, even when the manger was busy with phone calls he was very polite . Definitely would be going back because him. ( African American guy with beard ) should be recognize for his hard work !Best experience with a car shop, I don’t write many reviews
-
November 2023 by juni dapainter
Satisfied with the service here. Got my tires at a really good price and my vehicle looks awesome thanks to the crew here. They do great work here
-
November 2023 by Jordan Stephens
I will say this, I’m hesitant when it comes to mechanics but Sam and his team literally went above and beyond when it came to dealing with my car! I was worried about the cost and how I was gonna pay but they worked with me and gave me a great deal and helped me out with my payment issue. I’d drive from miles just to make sure i’d come to them for repairs! 10/10!Services: Tires
