-
January 2024 by Mickey McH
Incorrect information. The bank and the drive thru are both closed on MLK jr day. I was physically there at 2:30 pm, the bank was locked up and the drive thru was closed. ATM only.
-
December 2023 by Florence O'Kane
Meagan provided outstanding customer service. She was friendly, courteous, and displayed a high level of professionalism. She resolved issues during the transfer of funds to M&T Bank in a timely manner. She replied promptly to our questions. It is rare to find someone so accommodating. We would like to express our personal gratitude for all of her help. She was truly amazing!!
-
November 2023 by George Weber
Consistent phenomenal service, especially for small businesses. Frank is fantastic and actually cares about his clients (unlike other banks we have dealt with).For my personal account, I've only had excellent service from the rest of the staff as well, even for complex requests. It is unfortunate that there are petty one star reviews keeping the Google rating from reflecting the true service value.
-
February 2023 by Daniel Cooper
I just got off the phone with Megan from the Cherry Hill Branch on Church road very polite young lady very helpful I was trying to open up an account needed to know some information looking forward to going to the bank I've had past experiences that were very bad with other Banks so I'm giving MT Bank a chance and I'm praying for the best but so far so good
-
October 2022 by K James P
Spoke with kaelin on the phone for 10 minutes to withdraw funds. She confirmed that she could do the withdrawal and that I come at 10:30 am. Drove 30 minutes from Philadelphia. When I walk in I am told that for whatever reason she can't do the transaction anymore. And she "thought" her manager would've called me to tell me. This is unacceptable, it is outrageous I have to waste gas and my time because someone was too lazy to give me a courtesy phone call back to the same number that called. I don't know why it is such a struggle to withdraw money with m&t bank. Terrible bank and staff.
-
October 2022 by KiranJames P
Spoke with kaelin on the phone for 10 minutes to withdraw funds. She confirmed that she could do the withdrawal and that I come at 10:30 am. Drove 30 minutes from Philadelphia. When I walk in I am told that for whatever reason she can't do the transaction anymore. And she "thought" her manager would've called me to tell me. This is unacceptable, it is outrageous I have to waste gas and my time because someone was too lazy to give me a courtesy phone call back to the same number that called. I don't know why it is such a struggle to withdraw money with m&t bank. Terrible bank and staff.
-
May 2022 by Sean Rahn
Frank Dunaway & Cristin (I unfortunately don't recall the appropriate spelling of her name) are amazing. My wife and I ran into an issue (Our fault) that was vaguely explained to us by the main corporate number, and we were told to go into the bank to have it resolved. Frank was able to figure the issue out immediately, touch base with the appropriate departments at corporate, document their contact info to insure his ability to follow-up directly, and pass us on to Cristin who did a phenomenal job helping us with the required paperwork and getting things into motion. She even followed up with a phone call after receiving confirmation from corporate the issue was resolved. My wife and I are so impressed with the service we received in branch I am planning on moving some of my business accounts to the bank. Very happy!
-
May 2022 by Karen Kondrla
I have never gone to any bank where I feel like home. Everyone is so nice and helpful. I have been through many changes and Meghan and Frank have been there to guide me through. Thank you
-
April 2022 by Audrey DeNyse
We switched our business accounts from TD Bank to M&T in 2017. We love M&T Bank! Megan Hester and the people in Cherry Hill are always there for us. We can't thank them enough!Bossen Architectural Millwork, Inc.
-
March 2022 by Lynn Benedict
Frank is epic!! This man helped to guide me in the right direction for my money and loved every minute. You can really tell when people are passionate about what they do!! Would recommend 1000%!! I'm in a better financial situation than I have ever been due to this man and his guidance and caring for people.
-
September 2021 by Amber Lauren
Terrible customer service! Theresa and Evette went back and forth with who was going to go to lunch instead of helping me. I gave them the task of depositing savings bonds and I had their heads spinning in confusion. Luckily, Jim came to the rescue.
-
August 2021 by Michael Mcilvaine
M&T is a good bank. This branch customer service is pretty weak. Calling this branch to talk about your account get information is pretty useless.
-
June 2021 by Michael Ferrara, Jr., Esquire
We switched all our law firm and related business accounts to M&T. They are the one of the largest banks in the USA, but they treat their customers like family. There is never a problem and they helped expedite the PPP loan process as well. For lawyers, they have a Trust Account feature that allows you to keep track of your account to the penny. Anyone not happy with their current bank should take a look at M&T.
-
January 2021 by Kyle Jermyn
Frank is the man and helped me with all my business banking needs highly recommend him
-
January 2021 by Aftab Ahmad
Worst customer service, opened account for my father 4 months ago. Closing our account with them
