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March 2025 by Jessica Flagg
I originally went to Pep boys to diagnose a knocking/clattering sound at the back rear of my car. I told them I suspected my shocks and struts were old, but to let me know what the problem was before working on my car. I spoke with what I believe was the Service Manager, and he assured me they would diagnose prior to touching anything.
A few hours later, I got a call to pick up my car. A mechanic named Manolo had replaced my shocks and struts, but failed to notify me until it was already done. After picking up my car and paying $600+, I noticed it was still clattering, so I took it to another mechanic for a second opinion. My other mechanic said that the actual problem is that the frame of my car is deteriorating from rust, missing a large portion, and it was hazardous to drive. That my suspension could completely fall out from under me while driving.
He distinctly said that the mechanic at Pep Boys was wrong for not notifying me, considering the shocks/struts are in the immediate area of decay, and there's no way that they missed that. All of the people I spoke to at the office were more than friendly, and had great customer service, but I don't recommend this place at all for quality service. Please consider a smaller, local mechanic for diagnosing any noises or anything more than an oil change.
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February 2025 by Joan Ingram
Staff very friendly. Small miscommunication when picking up my vehicle, but was remedied quickly. I left satisfied with repair.
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February 2025 by Donald Carfagno
Went for a single tire replacement, told me i needed a new alternator and told me the entire price would be 200 dollars when it came out to 900 dollars.
Needs to be clearer
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January 2025 by A Wealthy Mind
They used to be Excellent for my wheel alignment but they stop doing it on my Tesla claiming they don’t make money, Told me to take it to Tesla. I don’t understand because I pay every time I go there so it’s no way yall not making money.
Why do you think yall in business people go to pepboys to get their work done at an affordable reasonable price and instead of going to the dealer if yall have the same price as dealership people would just take it to the dealer.
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January 2025 by I'm Notta Geek
we regularly use this location for basic maintenance wit good, speedy results.
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December 2024 by nicole K
Tried to sell me brake pads for 450$ just pads… one axle …
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December 2024 by Bill Schaefer
Good service
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December 2024 by Koko Soko
Good service will definitely recommend taking your care here
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December 2024 by Cristal Delcarpio
Worse place ever! They charged me $117 to tell me the wrong diagnostic. I had to go somewhere else to fix my car
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November 2024 by Dagreat Los
This place never fails me..haven't been here for service in years and yet again they are not great. Had my car all day from 8am to 630pm to change tires, no updates, got tires Installed and couldn't even fill the psi correctly, recommended 36psi ,left with 3 tires under 20 psi smh
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October 2024 by Masiel Yudith Meneses Carcache
My husband this morning went to buy and install 2 new tires, all the service was very good, the attention time too, but when receiving the vehicle back my husband noticed that the 2 caps of the left tires of the wheels were broken, the manager of the store located in the Haddonfield in a very rude way replied that that always happens and that it was better to buy some new tire caps at AutoZone for 30 dollars.
I think you pay for good service so that the people in charge of providing it are careful and responsible.
It’s not fair that we had the covers of the 4 tires in good condition and now we have to buy another set again
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October 2024 by Cleon Johnson
THEY ARE INCOMPETENT! MY CAR GOTTEN WORSE BY THEM TRYING TO DO A TUNE UP. THEY ASKED FOR MORE MONEY AND STILL WAS UNSATISFACTORY!!
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October 2024 by Ronald Halfmann
Horrible customer service and can never get anything done always make appointment for another day and there never doing anything when your there only a matter of time till ALL the doors are closed
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July 2024 by Ryan Campbell
Pep Boys ripped me off for $1,000.
They couldn’t find the problem with my car, so they simply guessed. I mistakenly trusted their expertise and allowed them to continue with their recommended repairs and replacements. (They said I needed new solenoids) I expressed hesitation at allowing them to work on my vehicle while not knowing exactly what the issue was, but they gave me the classic line, “Your solenoids will need to be eventually replaced anyway.” Unfortunately, I allowed them to continue.
They replaced my solenoids, and $1,000 later, my car was experiencing the same issue as before. I returned immediately, and they said they would look at it again. The next day I called to follow up, and they told me that they were waiting for their head mechanic to see what was wrong with it and that they would not be able to look at it for two days! Two days later, after calling them multiple times, I finally got information about my vehicle. Apparently, the timing belt was tilted and needed to be worked on. They quoted me $2,100. I am sure that had I allowed them to proceed, my car would still be experiencing the same issues.
Do yourself a favor and find a local mechanic, because pep boys are NOT IT. I learned an expensive lesson. Please heed my warning and DO NOT go to Pep Boys for repairs or car service.
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June 2024 by Ronald Mason Jr
Great workmanship, prices are competitive, staff friendly and helpful.
