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January 2024 by Elizabeth
.We have been before twice - for ear piercing and a makeover both were great !however I really wish I listened to all the other reviewers on avoiding this place for a birthday partyThe idea is so cute but it just honestly wasn't great and makes me sad.Hair took forever and the girls aren't allowed to get up to dance while waiting . Makeup was a dusting on their eyes. They let the girls pick their costumes but nobody was helping them into them at first . They never got to dance which is all they wanted to do- they kept making them sit down . Basically for $400 the party was sitting down. The girls were kinda rude and not what I would think for a kids party.Bathroom and party room were also really disgusting . It is just not worth the cost -I would personally just take a daughter and 1 friend next time for a makeover and avoid aPartyReally disappointing since we will never be able to celebrate 5 again . Just trust me and don't book a party .
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January 2024 by Anna Kiyatkin
Highly recommend to avoid this place at all costs. My daughter and I had a gift card (purchased at their location) and it wasn't honored during our 2nd visit when it clearly had a balance on it. The manager asked me to pay for the service AND give her the gift card with remaining balance promising that someone will give me a call back, however no one ever called. It's been over 2 months. I followed up twice, however wasn't provided an expected timing, resolution or a way to contact the owner or franchise. Customer service is non-existent. Please stay away and do not purchase gift cards there.
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January 2024 by MaryKate
Staff was very friendly but it was really overpriced. You are paying for the environment not the service.
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January 2024 by Amy S
Thank you for helping my Granddaughter celebrate her 4th birthday at a princess party with her friends! The girls had a great time!
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January 2024 by Matthew Flynn
Great idea. Horrible execution. My daughters dress was broken,(birthday girl) the lotion station had like 2 drops per container, the "pick your own toys" were toys from a 25Cent gumball machine, the bathbomb station was emptied, pizza (not thier fault) was not even cut, and cheese was destroyed, the party room was disgusting, the plates n napkins looked like it was left overs from the party before, the girls were very sweet but had no emotions, the make up was a dusting of shadow, hair wasn't even brushed just sprayed down. Anyways, 100% was not worth what it cost.
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January 2024 by Mini Miranda
I started off having OK experience. The girl that took care of my daughter was really nice but the front of girls at the register horrible really rude. My daughter picked something out and I bought it then she ended up changing her mind within a second. So I told the girls at the register can I change this for something else? She said no not even nice about it really rude girls at the front register
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December 2023 by Carly Delisi
The workers need new tutus but it was cute for the kids
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December 2023 by Tristan Giberson
We took my daughter to get her ears pierced for her 3rd bday & we had such a great experience. The 2 women that did it where friendly and wonderful and made her feel calm. They also hid what they where doing so she didn’t get worked up! She picked out some nail polish & more earrings for when she can change them out as well. We will be back for the other services they offer!
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October 2023 by Kiana Papaleo
I DO NOT RECOMMEND! I just had my daughter’s birthday here this past Friday and it was so chaotic, unprofessional, not friendly to kids and the manager and owner do not care! We chose the princess package and there was 1 employee in the entire place( normally there is suppose to be 3-4 employees since there is 8 girls to do hair, makeup, nails on). The party is only an hour and a half long. An hr in this employee is still trying to do hair and nails and makeup to the point where not everyone could have it done. They skipped things that were suppose to be and included in the package because there “wasn’t enough time”. She lead us to the cake room where she disappeared the entire time and I found her waiting up front waiting for me to pay The FULL PRICE. I tried reaching out to the manager and she pretty much gave the impression that she could care less because her birthday is over with and I already paid for it and it is what it is. I feel so bad that this was our experience here especially on my daughter’s birthday.
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September 2023 by Daphne Mitchell
The attendant that works in the back where the party is needs to have more communication and be more hands on with the children. She doesn’t talk or say two words, she stands there and just looks,no communication no happy talk no cheering on she just stands there and looks with her hands at her side like she doesn’t know where she’s at and also when the children are having the party in the back eating their pizza and cake there needs to be some type of music back there it was so quiet you can hear a pin drop where is the music? We asked that before the party was booked If there was music and they said yes but there was only music in the front where the activity is but no music at all in the back where the actual birthday party is. It was so dry and lackluster, you guys have to get better with that and hire people they have enthusiasm and spirit, and for the price I was disappointed ?
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September 2023 by Rachel McCormick
I booked a party months in advance. The day of the party I never received a call to let me know the limo got into an accident on his way to pick us up. I had to contact them and no answer at all than when I finally got through they didn’t know the severity of the accident I said why wast I contacted as soon as it happened. They are low in staffing so they were busy that’s what I was told. Customers service is poor. I got my full refund and I will never go back.They don’t deserve not even one star.
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September 2023 by Krista Collings
Caitlin was incredible! Gave my daughter a perfect cut for back to school. Place is so clean and fun for young girls.
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August 2023 by Veronica Briggs-Francis
Horrible location. They sold very poor quality overpriced slime and refused to replace it. The slime is dry with a weird consistency. They refused to even listen or see their error. Do not recommend this location. My daughter is very sad.
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July 2023 by Judith Savage
Have taken my daughter here a few times over the past few years. Not only do they offer kids haircuts, mani, pedi but they also host birthday parties and their own events. They just had a Barbie event this past weekend, and my daughter really enjoyed it! The dance party at the end was high energy and a blast for the kids
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April 2023 by Star Burke
It was a great experience for my 7 year old. She walked out saying "this is my first time here and I look amazing".
