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December 2022 by Paul S.
I called the 800 number about a deposit not displaying on my Saving account. After getting through the AI, I finally got someone who was clueless. They put me on hold for several minutes. When he came back on line he tells me I have to go to a branch. I thought web site issues were handled at a higher level? Just awful customer support anymore. I have been with this bank through Wells Fargo (2010 - now), Wachovia (2001-2010), First Union 1998-2001), CoreStates (1996-1998), New Jersey National Bank before that.
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July 2022 by Hameem M.
I gave 2 starts not 1 since I finally got my money however this might be the slowest moving bank I've visited. It's clear they need to hire more staff it's not their fault but boot god they need help here and fast!!
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March 2018 by Tricia G.
This is a toughie . . . this branch is great. The bank reps are friendly and helpful and I even got their adorable "mascot" plush horse 'Mike' there last year. I forget what the heck I had to do (nothing racey or illegal!). A plus with their checking account, is that if you have a mortgage with them, there is NO monthly fee or minimum balance to keep in your account(s). woo hoo! Stick it TD Bank! When I was going through a "house matter", it took very long and I literally have a computer file of ALL the CSR's that I spoke to. It was intense and stressful and if I weren't as intelligent and anal with records as I am, I would have been screwed, to be blunt. The issue was resolved; unfortunately, not to my liking. I LOVE their mobile banking app. It's easy to use. I almost never step foot into their banks anymore! On a fluffy note, I like the ease of their plentiful drive through ATM's and enjoy getting little birthday and anniversary messages on their computer screens. The ATM also saves my preferences, like how much $ I usually withdrawl a pop!
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March 2016 by Justin C.
Been with Wells Fargo for a few years. Great customer service, always friendly, and always ask me the do nominations I would like instead of giving me what they want to give me like other banks do. Quick trip and transaction.