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November 2022 by Dondu Sahin
The branch manager Brianne Lott is the worst person you can encounter with at a bank where the sole purpose is manage YOUR OWN money. It appears in her mind she is running a one person bank and treating people as she fits. To the point that she can decide to close your account because she CAN! It is beyond me Chase can employ someone like this person.
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March 2022 by Shar Z.
ATM never works when I need access to my money after hours. Last month it would not disburse money and printed a receipt saying so. I had no choice but to utilize another bank's atm. I called the 800 (on receipt) while doing so to let them know why I was using another bank And to avoid fees. The woman was extremely rude and was of no assistance. I called the Chester branch the next morning and asked that the bank fee be refunded since their atm was not working properly and received fees from both banks when using another bank atm. Nope, sorry they can't refund (even their own fees)! They were of no help and couldn't care less. I said I want to close the account- he said ok do you want to come in now? Didn't even try to problem solve - hey maybe switch to this level account to avoid fees or some other solution? Said they would look into it further and call me back. Never called me! They were rude as well. Last night went back to same atm and the screen touch was not working. Could not get my money. Horrible customer service and upkeep of equipment. It's 2022, pretty sure I should be able to get my money when needed.
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May 2021 by Angie Hernandez
Great personnel
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October 2020 by Sara Abraham
ALL of the staff is so friendly, they know what they're doing and they treat you like they've known you for years. I can't say enough how wonderful my experience is every time.
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June 2020 by Evans Michira
I love this brach its amaizing they offer the best services. Thank you chase bank
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May 2019 by Mlove
Love this branch. Very helpful staff.
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April 2019 by Mike M.
I started banking at this chase branch about 6 months ago and Kate is the most helpful and friendliest employee I have ever had the pleasure dealing with. I would highly recommend this branch Michael M Jill M
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January 2019 by Cjasso37 .
I'm a costumer if chase for about 5 years and never had such a bad experience in any branch until I step in the Chester location. I went in to make a deposit and one of the employees asked me what I needed to do and I said a deposit she said do you have your ATM card and I reply yes she told me I could go outside and use the ATM to make the deposit it was could and windy I was so in shock that I asked why I was not able to deposit inside she said it was the branch policy but they was two other people in line waiting for the other person to help them she told me she was most able to help and send me out. It was such bad costumer service I will never go back to that branch
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June 2018 by JJ Lauber
Great service and definitely worth the wait to speak to someone. The manager is very personable and cares about her customers and branch.
