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March 2024 by Juan Rojas
Deli workers are slow, lazy and incompetent. Avoid and go to Succasunna
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February 2024 by Betsy Ware
Self check out is a joke. They hide their reusable bags so you have to wait for an attendant to stop talking to their fellow workers to get you one. Then, if you have coupons you have wait again for someone to come over and watch you scan the coupons. They are the only Shoprite in the area that still has a scale in the bagging area so that is constantly wrong and once again you have to wait for someone to come over and enter yet another code. It's bad enough that their prices are higher than any other Shoprite in the area, I will not shop somewhere that treats their customers like criminals. Absolutely unacceptable.
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February 2024 by LeafBeats
The employees are super nice and patient but the self checkout system makes me want to drown myself in the Black River. Why are the weight sensors soo bad? Why even have them at all if they barely work? It takes forever because the self checkout freaks out for no reason every other time you bag something. So you have to bother the one employee on duty to clear the weight discrepency for you every minute and a half, and if they're busy clearing someone else's weight problem you get to wait around while a robot repeatedly yells at you about your "unexpected item in bagging area". If you think I'm stealing from you just check my receipt when I leave, don't make me suffer your garbage self checkout system. This is such an easy fix for management but I guess they just don't care? So that's cool. Thank you for the horrible shopping experience :)
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December 2023 by Rizwan Sharnez
They could be more discreet by wishing us "Happy Holidays" instead of "Merry Christmas!"
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December 2023 by VJN
I love this place! It has everything you may need for anything! I go there and get my kids lunches, snacks and even dinners. You can get very fine steak and other kinds of meat. They are very organized, considering they have signs that organize what kinds of food in what isle. Only one thing is that some of the shelves are very high and some are very low. Otherwise, it’s great!
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November 2023 by Megan Kilduff
I am replacing my 1-star review with a 5-star review. On Monday, I placed a shoprite from home order to pick up on my way home from work. Long story short, the wait was excessive due to a new system they are adjusting to. I was asked to come back later or on Tuesday, which not an option. The staff were all very nice and apologetic, but their hands were tied.Assistant manager Krista tried to have my order delivered to me on Monday night, but I am too far out of the delivery radius and she couldn't override the system. Krista not only helped to resolve the situation, but she also called me this morning to advise me that they would be taking care of me for my lost time and inconvenience. I am grateful that this store decided to hold themselves accountable. Their staff is kind and hardworking, in spite of having to deal with a difficult transition to a new system (as well as angry customers like I was). Krista was able to transform a negative experience to a positive one, and I will absolutely try their shoprite from home service again in the future.
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October 2023 by Linda Bond
Why do the cashiers ask me if I need help bagging? Since when is it the customer's job to bag? I always help with the bagging, but it seems to me that management has told their cashiers NOT to bag the groceries unless the customer requests it. I had a young cashier in Chester take out her phone and start texting while I was bagging and made no attempt to assist. The cashiers at the Flanders and Mansfield ShopRites get right to bagging.
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October 2023 by Bob B
I used the deli express app. Said. My cold cuts would be ready. By 4:15. I went to the pu area nothing in the cooler. I asked a guy behind the deli and he went thru about 10 tickets and said it will be a while. I said forget it. 25/30 dollars worth. They had about 6 people back there. Doing nothing. I'm done with there deli. Always a dam. Hassle.
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October 2023 by Robert Litkenhaus
Better then most shoprite's. Very good selections. Great prepared foods.
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July 2023 by R. M.
The self checkout process at this store is so horrible. The weight sensors freak out about everything you do, "unexpected item in bagging area... item removed from bagging area... unexpected item in bagging area... item removed from bagging area.." over and over and over. My last trip to the store, an associate had to come over and help me FIVE TIMES for a $100 order. And these days, $100 of food is not that much. It is all such a stupid, enormous waste of time and I find myself driving farther to go to other stores so I don't have to deal with it. After 40 years of buying groceries I thought I knew how to do it, but according to this shoprite, I guess I don't!!
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June 2023 by Kelly Osborne
Store was clean, employees are always friendly. The recent changes to the self-check out registers make shopping way more complicated than it needs to be. The constant need for an employee to override the system for every item is inefficient. I leave the store feeling frustrated and I've been limiting how much I purchase there to avoid the hassle. I'm wondering why management designed such a poor customer experience.
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June 2023 by Michael Smith
Ever since they turned on the weight sensors the self check out is ridiculous! Why does the machine hate me? Just because I am a bigger man, it shouldn't give me trouble with buying things! I am going to have to go to Flanders if we don't fix this!
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June 2023 by Sara White
I love this store. Always clean and welcoming, Great bakery, great deli, and great meat department. One of the best stores to purchase organic produce. Smaller format store, so they aren't going to have as vast selection as other stores, but what they have is enough!
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May 2023 by Patricia Mindos
Staff was helpful, abundant food selection and you don't have to deposit quarter to use a cart. Restrooms’location not marked and hidden to the rear of the store.
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May 2023 by Elizabeth H.
we asked the person, apparently his name was Brian, if there were no lanes open at the self checkout. He said "if you want lanes then come work here then". I get how it is to work retail as I did the same, but I cannot fathom speaking to a customer like that. And then an older man who was doing nothing but talking loudly to people said to not worry about it and that some people are rude. It's hard to believe this place is even still here with staff like that. Having to bag 300 dollars worth of groceries after being talked to like that was a lot, and we will go out of our way to not shop here anymore.
