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March 2024 by Robin W.
0 stars is to many, called to have a car towed, a girl answered the phone and said $275.00 for the tow (way too much). She says hold on and a guy picks up the phone and says $475.00 for the tow. Seriously, totally ridiculous and overpriced.
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March 2024 by Achieving G.
Piece of shits place honestly! Guys had my car for a while and I'm from NYC I asked the guys can I pay my card they agreed as long as I do the credit debit authorization form after doing that they told me the balance is too high make payment in person. I get to Jersey the whole encounter started of real rude from the receptionist to the manager and owner all rude they tell me I can't use my card because they deal with a lot of fraud. I honestly think being black played a big part! I had to go to my bank to withdraw north of 3,700 then come back once they saw cash they tried to be respectful! I honestly don't recommend this piece of shit place to no one rather leave the car where it is if you can't find a tow truck! But the old man in their second location is very respectful. But the main office are real douche bags
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March 2024 by Dom B
When in a bind, was a Hassel free experience. Thanks
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March 2024 by Aaqil Dixon
Great company. My truck got stuck in a ditch With 40,000 pounds of product. They got there in 30 minutes and use their Heavy duty rotator To get me out the hole in 10 minutes. Thanks for your help guys!! I’ll be these guys in the future.
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February 2024 by Morgan Gall
People at the front desk are rude and arrogant, was waiting 30 mins for my car to get taken out of the lot while workers were just walking around, in office doing nothing. And when i went to ask how much longer it would be, he told me maybe I shouldn’t have gotten my car towed then, when the engine literally blew. I did not choose to call them Woodbury police did, definitely do not go here worst tow place around
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February 2024 by Don Walden
I'll never use this dude JR, the man was absolutely rude and unhelpful. They told me my car was at this lot I waited there for an hour and they couldn't even find my car... until they realized they were wrong and had it sent to another yard they have relatively far away from where this is. Oh and they don't tell you bring cash they don't accept cards nor do they accept responsibility if they steal things from your vehicle.
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December 2023 by Geronimo C.
I got towed at 4am in the morning the driver name Keith told me the debit card machine wasn't working he towed me to atm then to the mall to tesla charger he charged me 250 dollars for a short tow he locked me out my car and was trying to leave me in the middle of nowhere at 5am in the morning outside my car in the cold I spoke to someone there today his receipt said he charged me 159 dollars my copy has no price he robbed me be careful this is abuse and should be considered robbery
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November 2023 by hi hi
the young man working the phone and computer was very nice to us when we walked in. hilarious and helpful. Seem to know what he was doing. Great service!
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November 2023 by Mark Young
The New Jersey Turnpike Authority forces you to use these guys if you break down. They have no competition so they can charge inflated prices. $300 for a tow, and they took twice as long to get there as they said they would.
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October 2023 by Kaylyn Cady
A life saver. Genuine good people who care for people. Helped me in bind and saved my car. 10/10 recommendService: Car towing
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October 2023 by Nicolle Goodenough
This is the worst place that I’ve ever dealt with in my entire life. The ma’am that works there is ignorant and zero polite. Attitude as soon as I walked in the door before I even said anything.Safe your energy and money do not deal with this place.I never hired them to tow my car they just took it there from an accident. The won’t let me get any of my personal belongings out which are my property has nothing to do with the car. Prices are outrageous. I got hit from another reckless driver and was transferred to the hospital immediately without any knowledge of what had happened. I explained to the lady my wallet and my son’s diaper bag was in the car and wouldn’t let me get it out. My son is 10 months old I needed it. After telling me she wouldn’t argue with me and the towing needed to be paid for before I could get my personal belongings I called a lawyer. Finally they caved in and gave my wallet and diapers bag nothing else. I know exactly everything that’s in the car. So if something disappears I know it was them. I have this place one star just because I can’t do zero
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July 2023 by Chris Cucinella
We had great service today from Rhiel's towing. They were prompt, honest, and upfront about the charges and what we needed to do. They told us off of the New Jersey turnpike to a tire place for a fair price, and the driver was very friendly.Service: Car towing
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June 2023 by Connor W.
This company is awful and the drivers are creeps. One of the drivers contacted a friend of mine who is a girl after the job was done, asking to hang out. The owner thought nothing of this, which is unsettling. Take your business elsewhere for a tow.
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April 2023 by Raymond F.
This tow company sucks period. Charged me for 2 trucks when only 1 did anything. Didnt even have my car for 24 hrs and bill was 1300$ wouldnt recommend to anyone. Mind you they towed it maybe 2 miles
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March 2023 by Keena Jones
The females who work here are Rude!! My Car was towed from the AC expressway and was not drivable. I was initially told a release was needed for the Car, under johns' law. Which only states it needs to be held for 12 hours. However because the car was not drivable John's Law was not enacted. I went to the State trooper Barracks and they advised a release was not needed and they called the towing agency and advised them it was not needed. the Next day when my insurance company called to get the car towed. they informed them a release was needed. I called the towing agency and spoke to female #1 and explained that it wasn't needed and what i was advised the day before and they informed me that I needed to call the State troopers and have them call them. I stated " you are the towing agency that works with the state troopers, shouldn't you call them and ask. especially since I told you what happened" She stated no that's not what we do if you want the car released you need to call. At that point I said don't you think it's crazy for me to tell the State trooper to call you? She stated don't you think it's crazy for us to give you access to a car that's not released. I said no cause its not moveable. Anyway I then called the state trooper who was nice enough to call. I then called and spoke to female #2 "Carol" and advised her that she needed to call the insurance company/IAA back and I had the reference number so they can schedule the tow. Carol said that's not what we do you have to call them back. I said and say what!?!?! I can't schedule for your agency. She said call them and tell them to call us. I'm think well what do you guys do because it appears you guys don't do anything but waste peoples time and don't listen to anyone but the phone ringing. Either way I called the insurance company and waited on the line while they schedule the appointment with Carol. Finally!!! Here's the thing being in a car accident is stressful enough without having a tow agency who constantly tells you " that's not what we do" when the goal is to get the car and get them paid. Outside of my car being towed there because of police I will never recommend or use them do to their customer sevice. whats even odd about the whole situation is the guy whoI spoke to after hours was the niceest guy and was willing to help me and understood what I was going through.Service: Special vehicle towing
