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December 2022 by Matt Samartino
Don't think I've ever had someone be Immidiately rude the second I walked in the door like this. As soon as I walked in the girl at front desk gave me attitude and spoke down to me. Definitely never dealing with that pig ever again
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August 2022 by Sherri Breen
Great place family run sherri breen
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August 2022 by Bosslife L.
this has to be the worst tow company i have ever dealt with, not only are their prices ridiculous, they are scamming charging "cleaning fees" that were done by state workers and police, they charged me a $75 clean up fee (which there were 3 girls on sight who did the cleaning themselves and they put gravel on the ground which i was charged an additional $45 for) i called and i was laughed at like i was a joke, i was then told "well i dont like how your talking to me so i might go ahead and throw an extra charge of $45 on there for administration fees" the guy name frank literally threatened me on the phone that he would continue to add bogus charges if i didnt stop complaining, i asked him to be a human being and help me out and he said "better luck next time" ive never been so disrespected by a company in my life, they purposely preeing on people in difficult times and will charge whatever they feel necessary!!!!!! i feel like i have been scammed and i would advise no one !!!! absolutely no one !!!!! ever use this company please i rather you push your car by hand then to allow these scamming people to touch your car, they add so many fees in hopes that you never go get the car back. frank is the nastiest man ive ever spoken to in my life.
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June 2022 by Alivia W.
They came fast and were very helpful. We came up from Fl and broke down in our r.v with family of five and they came with second truck to help bring us to our destination. Very thankful for their service
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March 2022 by Jeffery Lowrance
Great outfit to get work done at. Big or little. Definitely worth checking out.
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January 2022 by Ben Dover
Don't think I've ever had someone be Immidiately rude the second I walked in the door like this. As soon as I walked in the girl at front desk gave me attitude and spoke down to me. Definitely never dealing with that pig ever again
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November 2021 by Gina W.
The worst in the whole liars scammers and rip you off!!! So I am a type 1 diabetic and I had an issue with my blood sugar dropping to 25 I almost died I drove into a field and was transported to a hospital the place were my car waa roughly 2.3 miles away from the towing place and my car is a Kia spectre literally a tiny car! The said they had to have 2 trucks out there to take my car out which is a straight lie because they had their little forklift bring my car up as well as the tow driver. saying it was just him out there towing my car they said they used a winche and my total bill was $503.00 I have never paid so much in my life. Straight thieves.. What's worst is alot of that money was my Christmas money for my 2 kids
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November 2021 by Jimmy A.
I drive a tractor trailer and broke down on the NJ turnpike. Unfortunately they were the only ones around. When driver arrived he was very very hateful. Like he just hated even being there. After a while I he asked me if I was vaccinated before getting in truck. I replied no and he was very rude about asking me to wear a mask. I told him no problem. When I asked if he was vaccinated he rudely responded yea and proceeded to threaten to call the cops for some reason. After getting hooked up he was adamant about payment and threatened to repo truck if not paid before truck was dropped at a dealer. His boss was very rude as well. My company pays their bills on time and every time. I told him as did the company you don't get paid until after the job is done. They were hollering and threatened to tow to their lot. I can only give 1 star. These people are some of the most ignorant rude people you will ever meet. Then they act like they are doing you a favor by waiting for a few minuets. It seems to me these people are very deceitful in doing business. You can't run a business like that. Avoid this place at all cost. You will be very sorry for using them.
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July 2021 by L. M.
Called this company because my car stopped working on 295 and the rep. Was rude from the start. He asked me what did I want, I told him my situation "my car stopped working, It stopped on 295 south marker 11, i have (2) children in the car (1) was 7 weeks, weather in NJ was 92 degrees." He was like "okay, what town are you in" I said " I'm sorry I'm not from NJ, I don't know. He said "well neither am I, I'm a rep for the company and live in Colorado so I can't help you if you don't know" he than asked what was wrong with the vehicle, my husband was in the background coaching me because I know nothing about cars and he said "if you can't answer the questions by yourself than you shouldn't be talking. I was shocked that he would say that so my husband said "can you get a tow to drop us off at a dealership", he said "no because all the dealerships are closed" we said that's fine. We just need the car dropped off at a shop and he said "no, can't do it, besides we're busy, you can try and call someone else" I told him my battery was dying, I reminded him I had two kids in the car. He wasted time asking all these questions entertaining a chance at a tow and at the end he couldn't help us. I would not recommend this company. Recommend that they work on their customer service.
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November 2020 by Carmen S.
Nov 1, 2020 my husband & I were involved in an accident with a deer at approximately 2:30 AM on the NJTP, which doesn't allow AAA to tow. Riehl's is the preferred towing company for the NJTP, the tow truck driver who arrived was rude & disrespectful, angry because he was called out of his bed. I don't know if he was under the influence or mad because he wasn't. It was cold and the engine was running to keep us warm then he started fussing about the motor running & how the car could blow up & kill him on the road. If he doesn't know the difference between steam from antifreeze & smoke leading to a fire he shouldn't tow. We asked if he could just tow us just off of the turnpike because we couldn't pick where we wanted our SUV to go, he again became nasty shouting he can't do that it has to go to the tow yard. While I tried to get important things out of the SUV he started arguing about us wasting his time & holding him up & started loading the SUV onto the truck with me still in it. I will contact the NJTP about this behavior since they contracted this company to tow for them. After reading the BBB reports Reihl's already knows this man is rude, disrespectful & nasty. He was even disrespectful to the officer on scene like he had no fear. When my husband called the office the next day they were respectful & helpful. I don't understand why they would let a man like him represent their company.
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October 2019 by Jenayy M.
I called, gave the two addresses, they gave a price, the guy came out in 15 mins, super nice guy, he dropped the truck off& it was that easy. Thank you for making this difficult time a breeze! Reasonable price too for a Sunday!
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January 2019 by james carlton
Excellent quality work and very friendly, helpful staff. We took our 06 Miata in for repair work after a minor collision and the job done was exceptional. Our car is silver, and silver is one of the hardest colors to spray- the finish quality and color match was PERFECT. I would highly recommend this shop to anyone who wants a high quality custom job or factory replacement job. There was 0 orange peel, 0 color mismatch, 0 body panel misalignment- the finish was PERFECT! Superb work and fine craftsmanship. Highly recommend this shop.
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October 2018 by Courtney
They were able to help me immediately after my accident. Brian was so nice and kept me in the loop during the entire process. Would definitely recommend to friends and family!
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October 2017 by Catherine Sheller
Awesome carrying people during our time of need
