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October 2023 by G Z
I had an order that I had been waiting for for 7 weeks. I called in for an update on the item and I was told that the item was ready, and had been ready, but was just waiting for transport to the store. I asked when that would happen so I could get my item and I was curtly told by Bonnie, "I don't know, it could be 1 week, it could be 3". I reminded her that I had already been waiting for 7 weeks and that I wanted more definitive information about it at this point. She rudely told me that they had a "guaranteed by" date just about three weeks out (10 weeks). We hung up without any more information being given to me. I called again a week later and I was told that my item was there waiting to be picked up.I was never called with updates or called to let me know my item was there. I had to initiate all of it.Due to the rudeness from Bonnie and the low bar of customer service she provided (seriously, is the "guaranteed by date" the goalpost for customer service?), the extended and unnecessary wait times, I won't be shopping here again.I would think it's normal for a customer to politely ask where their item is after 7 weeks of silence. Bonnie's rudeness was uncalled for.
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October 2023 by Susan Perron
The shopping experience was great! I would highly recommend and can’t wait for my new pieces to arrive!
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October 2023 by Janet Ennis
Very good serviceChair model we wanted to duplicate not available
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September 2023 by Paige Fletcher
Awful customer service. The woman asked us if we needed help, but couldn’t answer any of our questions. Also had a gift card that they wouldn’t allow because it was a few years old. Well then i guess they should write expiration dates on them!
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September 2023 by Dennis Sweeny
It's just an excellent place to deal with. From the store yo delivery. Excellent experience
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September 2023 by Keith Reilly
I went to Doughty’s to see and lay on a specific mattress. Antoinette started by showing me the mattress I had asked for but then presented me with two additional options that she felt would better address my issues. She was right! Both options were more supportive and more comfortable than the mattress I was originally looking for and BOTH OF HER SUGGESTIONS WERE SIGNIFICANTLY LESS EXPENSIVE! I don’t usually enjoy shopping for furniture as I feel that salespeople hound you and never let you just look around. Antoinette has perfected her approach to provide guidance and assistance in the shopping experience while still giving me the freedom to wander on my own without any pressure. I highly recommend Doughty’s when you are looking for a new mattress and do yourself a favor and ask for Antoinette. You won’t regret it.
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September 2023 by John Palatucci
We have been back and forth many times and finally made a decision on a purchase. Antionette has been so patient, helpful and understanding. AWESOME service. Thank you
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August 2023 by A L Ortiz
Totally ignored by salespeople..I guess maybe due to me being alone & arriving an 1-1/2 before closing ?♀️
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June 2023 by BRIAN GLENNING
This place is top shelf. If you have a need for Furniture, do yourself a favor and don’t waste any time anywhere else.
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May 2023 by Francesca Goode
My experience was a kind sales experience and a friendly voice when I called about my delivery.
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April 2023 by Marcy Przelomiec
We’ve ordered furniture from doughty’s twice over the years. This most recent delivery was last week to our new construction home.My husband was painting the garage and did not supervise delivery.I pulled into the driveway as the delivery drivers were leaving.Within 10 minutes of the drivers leaving I noticed a broken foot on one couch and a chip in my lvp flooring next to a chair. I immediately called doughty’s and emailed pictures.Doughty’s investigated with their delivery drivers who swear they didn’t drop the chair next to the chip.Post investigation, they’re ordering a new foot for the couch, but only offering $50 for the floor repair that their delivery drivers chipped, in a room that is new construction that had no furniture inside.They’ll admit they chipped the foot of my couch, but not my flooring?Never again. Buyer beware and supervise everything if you do decide to buy from them.
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March 2023 by Doug Lewis
Paid over 900 for recliner and armrest foam pads broke in less than a month.Quality furniture it is not.
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February 2023 by Betty De Paul
Beautiful, quality furnishings for your home. Stop in and take a look around.
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December 2022 by Judith Washington
We purchased an overnight sofa bed. Thank you Antoinette for great service. All of the staff were very professional and very nice, the delivery guys too. If you want nice furniture go to Doughty’s.
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August 2022 by Ellen M. Hernisey
Beautiful store, bigger than it looks! Very helpful associates. We recently moved, going to buy local. Knowing that this is a family owned furniture store, around for 75 years! Definitely going to furnish my home from this store!
