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February 2024 by Nicole Scott
I just have to say how AMAZING Rebecca is. I am came in the store this afternoon and the store was rather busy. Rebecca took multitasking to a whole new level. She was working with 3 customers at the same time and apologized for the wait. I was having issues with my watch connecting with my phone. She tried to connect it several times and it wouldn't work. She finally called in to Tmobile and was doing all of this while working with other customers. Finally she figured out that my watch was connected to 2 numbers. She did a reset on my watch and finally it was fixed. She made a point to not let me out of the store until she called my phone to make sure my watch was truly connected. She is the best! THANK YOU REBECCA!
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February 2024 by Herb Horowitz
Your rep Ren at your Blackwood office was the essence of a informative, professional & cordial employee. You are fortunate to have him as an employee
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February 2024 by Jacqueline
Rebecca went above and beyond my expectations! Thank you so much
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November 2023 by Bob Minor
Excellent job great communication customer service skills are 10+ thank you for your excellent service look forward to working with Tmobile again and I’m a new user
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September 2023 by Gilbert Santiago
Worked quickly and efficiently to transfer my number over to their company and very pleased with the phone selection I had. All in all a very good experience.
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August 2023 by Dawn Macrillo
Bought the brand new zfold. Heated up & 'manufacturer defect" 2nd day in hand. Resolution?1. Get a refurbished from Samsung but because it's so new? None to send so that option not REALLY an option. (Who wants a refurbished phone when just paid $1,700 for a NEW phone anyway??)2. Since it's only 4 days? I can return the phone, pay $70 restocking fee lol, and lose my $700 'promotion phone i gave in' because they can't get it back.$1700 'NEW' phone?? Yes, filing consumer fraud...
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July 2023 by Mike P
Worst customer service I ever experienced, clueless and lazy. Went to AT&T
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June 2023 by Annmarie Tabish
Thank you to Jill for setting me up and helping me out today! Great customer service and I appreciate your courteous demeanor! Great store with a great employee, Jill! . Thank you so much again !
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May 2023 by Danielle Dawson
I had the best customer service I have had in such a long time. Ren helped us with out of state billing and gave us a wonderful deal for 2 iPhones. Thank you and we appreciate your service a 10 def.We love our phones.Thank you,Pop Danielle and Viviana
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April 2023 by Jolene Smith
I had Ren and he was FABULOUS. I am a DECADES OLD person refusing to purchase wifi but he was able to get me in on a promotion. He set up EVERYTHING for me and even gave me a free $50 Mastercard Gift Card. It was SO easy. My only regret is not going sooner. Congrats to this young man as his parents raised him VERY well.
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February 2023 by Brian Foster
Simple horrible customer service and plans are highly overpriced and no repair centers anymore might as well just bend over and take it att here i come
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December 2022 by Kristen P
Almir was extremely helpful and friendly. He was knowledgeable about the best options for me to purchase a phone and made the process very simple. I would definitely go back
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December 2022 by Matthew Dodds
I went in to pay my fathers phone bill. This store has the worst customer service. After waiting 15 min I gave up and walked out with out paying the bill. They think people have all day to wait. Verizon is so much better.
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October 2022 by Sheryl R.
This was my FOURTH AT&T store I visited today. None of them had the phone I wanted and the employees at every store but this one were sullen and not helpful. Nikki at this store was friendly and helpful. She truly wanted to help me. She ordered what I wanted and it will be delivered in a week. She said that if I had any questions to contact her, giving me her card, number and extension. I recommend this store. Ask for Nikki!
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September 2022 by Carl Blagbrough
I thought metro and T-Mobile work together, but they don't , they would not help me with the problem neither could metro,metro pcs doesn't support smart watches anyMore and sent me to the mobile who wouldn't help me unless I bought watch from tmobile.
