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February 2024 by Gisela Lodato
We relocated from the Bay area a few months ago and we're searching for a clinic for our babies. We took our pups, Roxy and Shadow, today for a check up and have not stopped raving about the outstanding service we received.Making an appt was easy, we didn't wait long to be seen. The doctor and the assistant were amazing and were so gentle w our pups.Thank you for the outstanding service!
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January 2024 by Connie Mitchell
I hate to write this review when the small pet doctor was very kind and knowledgeable. However, I will write about the front desk employees. My guinea pig of seven years sadly passed away. I brought his body in a box to the hospital for the cremation process. My family and I were sobbing as we were given forms with no sympathy at all. The waiting area was fully PACKED, and I had to ask the front desk MYSELF for a private room while filling out the forms and carrying the box. I thought this day was a one-off, but unfortunately, it was not the case. I went to pick his ashes up a few days later. When I arrive, there are two ladies on the phone and a younger guy. He asks how he can help me, so I tell him I'm here to pick up my passed on pet. The lady on the phone doesn't flinch and passes the bag to me without saying anything. At this point, I was shocked and asked if I needed to do anything else. They said no, and I was on my way. This whole interaction took not even two minutes. I am very saddened by this. Especially when I had brought him there a week before his death. I know they are probably very used to pet losses, but not one front desk employee gave me their condolences and barely an ounce of empathy. I was looking forward to making this my preferred vet hospital for my other two pets but I will not return because of this.
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December 2023 by Blanca Sanchez
Excellent serviceeee, i took my little Bella few weeks ago, and they were awesome, very patience with her. The doctor and staff are really good. Specially they explain everything and good prices
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December 2023 by Joseph Chu
Friendly service, 1 hr wait however
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November 2023 by Bill Jones
why is the vet there only twice a week...
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November 2023 by Arturo Navarro
Exelent service, very kind and professional personal.
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October 2023 by Samuel Tuero
Dr. E and most of the staff are excellent. Our last trip there wasn't pleasant, though, as a different Doctor was incredibly rough with our pet for no good reason.
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October 2023 by F Chiang
four years ago, I had been happy with the service I had received with the hospital, but my recent experience changed that so I am revising my review. My elderly cat was not eating and this is what transpired with the hospital:1. they were unable to let us come on emergency basis and we waited another week before my sick cat was seen2. they drawl blood and provided a medication that was not meant for cats. a dog medicine for appetite stimulation, which cause my cat to have multiple seizures3. since the seizure, my cat's health changed drastically, she suffered muscular skeletal injuries and hit her head multiple times against the floor and furniture. She also become more incoherent.4. I believe the medication should not have been given to an elderly cat (blood test show her health was ok at the time, no organ damages during the initial visit) with weak constitution, which significant worsen her health, she died two week after the visit.5. the hospital failed to follow up after given such as strong medication, after the cat was ill for a week prior to the visit.6. they would not provide the care in front of me, which make me suspect they had something to hide, by making me stay in the waiting room while they attend to my pet.7. I would have objected to the medication if the harm and benefits were explained to me.8. The bill for expensive for all these treatments, which would be justified, if my cat benefited from the care, instead of the harm.In sum, if this would not have occur to a human patient, as a healthcare practitioner myself.
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October 2023 by Alex Grey
In short: Friendly staff, reasonable prices (but charge card fees), but very disorganized and I believe this could lead to harm to a pet.In long: I took my cat here because of eye issues. The staff - doctors, vet techs, and front desk - was all very polite and helpful. Wasn't too much of a wait for any of the three times I've been there.They are very open about cost estimates. However, they only accept cash or card. No checks. They apply a 3.5% card fee. My first visit was $600. My second was $2800. Adding another 3.5% to that is ridiculous! They can't reasonably expect that people are carrying that much cash. My third bill was $25 and some change. I paid $26 cash. Guess who didn't have change to give me... Ridiculous.They also are disorganized. They gave me a cost estimate for my cat's surgery. When I looked at it more thoroughly at home, I realized they wrote the wrong surgery. When I asked the front desk, they couldn't explain it to me. It turns out the doctor told them to put in a different surgery for the cost estimate since it was similar price, but no one bothered to make note of it in the notes. I asked what the new cost was, and I was told a number nearly half the price. But that didn't make sense, since the doctor told me the price should be about the same about the "false" surgery. When I went to pay, she goes "oops I read it wrong. You actually owe $1300 more." In the end, I paid $100 more than the original cost estimate (plus 3.5% card fee). But the relief at being told it was going to be half cost, then turning out to pay more sucked.Before I scheduled my cat's surgery, I got a text confirming her appointment. What appointment, I ask, since I hadn't scheduled her yet. Turns out they mixed up pets/owners and put my cat in for an appointment I hadn't requested for an issue she didn't have.Brought my cat here for all the good reviews, and at the end of the day, the doctor did a good job on the surgery and the cat's doing great, but I think I will take her somewhere else for future issues.
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September 2023 by sophia tangerine
if i could give this place 0 stars, i would. they are terrible, especially the people we dealt with today. we waited over an hour for the doctor to see my pets. then we waited another 30 minutes for them to get shots.i have one of the most docile pets ever and they managed to get him so upset that he couldn't even get the shots that he needed.one of the techs there was very scared of cats. they were even bragging how many scratches they hsd received from cats today. that should have been a red flag for me as they obviously don't know how to hold or handle them. the two girls that worked there are very inexperienced that they had to bring in another tech to help give a shot, but since these girls manage to really aggravate my pet by trying to hold my pet down, the shot wasn't given.if you want to traumatize your pets and wait for a long time, then definitely go to this place.if you want to treat your pets right, then go to another place. any place is better than this place.
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August 2023 by Mellis Bakir
Two weeks ago, we put my beloved, thirteen-year old Bruno down. It was by far the worst experience my family and I have ever been through. He was more than a dog, he was our little family member. Everything happened so quickly. Dr. Bravo fit us in at the last minute and gave us as much time as we needed with our big, fluffy, fur ball. When the time came, Dr. Bravo and his staff were very informative, patient, and compassionate. While we held onto Bruno as he passed, I thought, "If only I had something to commemorate his paw prints with." But alas, everything happened so quickly with no time to prepare. Dr. Bravo's staff gave us a little bag that we were able to collect some of Bruno's fur with. Flash forward two weeks, and I received a beautiful card from Animal Paradise Hospital with Bruno's little paw prints inside. This was so thoughtful and brought happy tears to my eyes. The entire family loved this gesture. It will be framed and placed under Bruno's portrait that I have commissioned and his ashes. Thank you, Dr. Bravo and Animal Paradise Hospital!
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August 2023 by Desiree Diaz
Absolutely love this clinic. I’ve been bringing my husky here for about two years since I’ve lived local and I honestly haven’t found the care and attention to detail they provide anywhere else. Dr. Bravo is amazing and straight forward, always tries to present logical solutions also affordable as well. Customer service and follow up is excellent. Highly recommend
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August 2023 by Carlos Titos
Per my family...Staff is very professional, respectful and took great care of both of our cats. The first time was to care for our cat as it was approaching the very end of her long life. The second time was to treat our newly added kitten for what was potentially a severe leg issue. What appeared to be a possible sprained leg due to an accident has healed just fine. Our kitten was given all her shots and even had her nails trimmed. She is 100% healthy ?. The one complaint we had was during a weekend when we were worried for our kitten, we were turned away to go to a 24 hr urgent care vet in Hoboken and that was nearly a costly mistake. The front desk attendant said my family needed to schedule an appointment despite being somewhat regulars. Despite this gaffe, pricing is reasonable and the staff definitely cares for the animals.
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June 2023 by Janette Orrego
Have been bringing my pets here for a while and the staff is nice. Just have a complaint with their scheduling as I had originally scheduled for a cat grooming and was told that she needed to be seen by the Vet first and to get rabies shot. Fine, we complied but when we went in for the originally scheduled grooming appt, was very disappointed that they had erased it from their system! Needlessly, I had given my cat 2 Gabapentin capsules 2 hrs prior. Very unfortunate. They could have at least reminded us about the grooming appt that needed to be made (again!) after the Vet saw her. Just saying.
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June 2023 by Gerry Adams
Great, friendly local animal hospital. Staff is very nice and prices are reasonable. It came recommended and I'm passing along the recommendation.
