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March 2024 by david herrera
My recent interaction with H&R Block, specifically the Cliffside Park location, left me deeply disappointed and frustrated. As a longstanding customer of H&R Block, I expected a level of service and support that unfortunately was not met during this encounter.Upon contacting the Cliffside Park branch to inquire about filing an extension, I was met with indifference and a lack of willingness to assist. Despite explaining my situation as a loyal customer whose tax agent was hospitalized, the response I received was disheartening. I was informed that although they do work with businesses, they were unwilling to help with a simple extension request. What was most concerning was the reason given – not a lack of availability or time, but rather a refusal due to not receiving compensation for what they deemed as a “few-minute service.”This response not only demonstrated a lack of empathy and understanding but also highlighted a concerning prioritization of profit over customer service. As someone who has entrusted H&R Block with my tax needs for years, this attitude was both unexpected and disappointing.It’s disheartening to see a company prioritize profit over assisting loyal customers, especially during times of need. I hope this feedback serves as an opportunity for H&R Block to reconsider their approach to customer service and ensure that all customers, regardless of the perceived profitability of their request, are treated with the respect and assistance they deserve.In conclusion, my experience at H&R Block’s Cliffside Park location fell far short of the level of service and support I have come to expect as a loyal customer. Moving forward, I will be exploring alternative options for my tax needs.
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March 2024 by Shen Bei
I recently had the pleasure of working with Lourdes, the team leader, and Irena at H&R Block, and I cannot express enough how impressed I am with the exceptional service they provided.From the moment I reached out, their response time was impeccable. Lourdes and Irena were not only prompt in addressing my inquiries but also demonstrated a high level of professionalism and expertise throughout the entire process.Communication is key, and they nailed it! The clarity and transparency in their communication made navigating the tax process a breeze. They took the time to explain complex concepts in a way that was easy to understand, ensuring I was well-informed at every step.What truly sets Lourdes and Irena apart is their dedication to their clients. Their commitment to providing top-notch service is evident in every interaction. They went above and beyond to ensure that my needs were met and that I felt confident in the decisions we made together.The overall experience was nothing short of amazing and awesome. I highly recommend Lourdes, Irena, and the entire team at H&R Block for anyone seeking professional and reliable tax services. Their expertise, responsiveness, and dedication make them stand out in the industry. Thank you, Lourdes and Irena, for your outstanding service!
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February 2024 by M. Brittania
Irena A. has been my goto tax preparer for many years. She is professional, friendly, very knowledgeable. I have referred her to some of my friends and they are very satisfied with her work.
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July 2023 by Jillian Cruz
Last year, my taxes were done here incorrectly resulting in a delay and deduction in my return. I figured I'd give them another try this year and I should have known better. After submitting everything, a month later I found out they didn't submit my taxes, which caused multiple visits to this cliff side park location, multiple calls, follow ups and a major delay in my tax refund again. I was told due to their mess up I would get a reimbursed for the cost of my taxes. I still haven't received that reimbursement from them, which just looks like they said it to make me happy in the moment. I do not recommend anyone getting their taxes done here, unless you're looking for more stress during tax season. Just for clarification, I submitted all my paperwork In February and was still waiting for clarification and their submission in April. It's now the end of July and still haven't heard anything about the cost reimbursement.
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March 2023 by Mack Campbell
Very good very satisfied
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March 2023 by Akira W.
I called there a few weeks ago to book an appointment and a young woman answered the phone. She was nice, I think her name was Mera or Miracle. Very pleasant about making an appointment with me. I really like the atmosphere in H&R Block with their music, people, etc. However the Tax pro Irena has a hostile attitude towards everyone and she acts very entitled. I did my taxes with Teresita and I loved the experience with her and I also had the pleasure of meeting and loved Claudia too. I would give it 5 stars if that one tax pro wasn't so rude to everyone. Not good for business.
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May 2022 by Rebecca Cooley
They were very helpful and thorough.
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April 2022 by Sarah Temraz
I had a wonderful experience with Claudia. She handled everything I needed in a professional and organized manner. She is a pleasure to work with and made my tax filing experience pleasant and easy while brightening my day. She even gave me advice about my aunt's tax situation (I am my aunt's POA) and was very helpful in getting me the right help. She deserves a raise.
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March 2022 by Rosilvia Munoz
I have been coming to this location for the past three years to prepare my taxes. It has been a pleasant experience until this year. The tax preparer agent who helped me this year, made a comment about my country of origin, that I did not appreciate. It was distasteful and unprofessional. Moving forward he kept making mistakes while inputting the information. When he wrapped up my paper work he gives me a copy and says I can go. Then proceeded to call me to come back expressing he made a mistake and had to fix it. I asked if I needed a revised and edited copy he said no. I left the office, I would not return next year. The process was uncomfortable and rushed. Hopefully other people do not go through this.
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March 2022 by Valeria Tuveri
Irena Angoni in cliffside park NJ is excellent
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March 2022 by Miracle G.
Ms. Claudia definitely helped me with my taxes and then some. I love the service, the people, and the music! Especially during a time like this, it's good to know how much H&R Block helps you!
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February 2022 by Yusra Alrefai
Had an appointment with Alain at 12It was a snowing day and still managed to be there on time, we arrived and the guy was not there we called him he said he will be there in 30 minVery disrespectful and unprofessionalNever going there again
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February 2022 by Robert Brinkerhoff
Teresita was very nice and helpful.
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May 2021 by Chelsea Gioffre
Everything was handles quickly and with ease.
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April 2021 by Cat Tsim
Extremely helpful staff, our tax expert was so nice and efficient it was an amazing experience.
