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August 2024 by Joshua Fong
TLDR -
Items arrived in good shape and adhered to quoted timeline. Please be careful when working with them, their estimating and survey process is flawed with a 30%+ difference between what was quoted and what they wanted to charge. While we might have purchased smaller items, we certainly didn't increase what we had by 30%. Push for an in person survey for bigger moves and understand your rights on the day of the move.
The Good -
The actual physical movers were great on both ends. They helped pack and load everything. Outside of a couple of wine glasses, everything arrived undamaged. This was acceptable for a move from NJ to OR. Blue Bell also adhered to their estimated time frame.
The Bad -
Our problems started when we got to the financial and planning side of the move. Our survey was done virtually on video and conducted by the owner of Bluebell. While the survey appeared to be thorough, we quickly found out on the day of the move that they severely undercounted what we had. During the survey, we were informed that this was a binding estimate and that it wasn't going to change unless we bought additional items or added to the move. After the survey happened, we avoided buying any big ticket items and at most, bought a few smaller pans/cooking supplies (nothing that should have moved the needle to this degree). We also decided against moving a couple of items on the day of the move.
Per FMCSA guidelines and Bluebell's own contract, any changes to a binding estimate need to occur before a the move/packing begins. During the course of the move, the foreman, Raul, mentioned a couple times that we had a lot of items, but never changed our quote. We didn't realize the additional cost until almost everything was packed up and put into the truck. The final total they quoted us was around $4,000 more than what the original binding estimate had. At that point, we didn't really have much of a choice and we needed to sign or we'd be stuck.
I ended up speaking with the owner later on, and he's communicated with me that he had originally instructed Raul to inform us of the higher price before starting, but he did not do that until the end. We were able to decrease the pricing some due to our prior relationship with the owner, but this is a warning to all who end up working with Raul. While he is nice and generally professional, he needs to be better trained on the the contract wording and proper processes. I want to believe it was an honest mistake, but I'm not sure if this was purposely done by the foreman. I would be wary of working with this foreman due to his practices.
To the owner's credit, he did do what he could after the fact to make the pricing delta more palatable but it's a shock to have to pay so much more.
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February 2024 by michel dahan
this company no good the dont pay my for my job
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December 2023 by Rob Schouten
Impressed with the packing services of Bluebell Relocation, I recommend them to everyone! Will use them!
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December 2023 by Aaron Hanson
Satisfied with the senior moving service of the Bluebell Relocation Company, I have suggested this company to all my friends and acquaintances. The prices for their services are highly competitive, and their employees are competent in their job. Check them out for all your moving needs!!
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November 2023 by Jennifer Betty
The piano moving services offered by the Bluebell Relocation Team are beyond impressive. We found this company online and are pleased with our decision to hire them. Their dedicated employees transported my husband's baby grand from Texas to our home in NJ without any damage.!
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November 2023 by Jackson Liam
We are happy to work with the Bluebell Relocation Team and advise everyone to hire these guys. They were punctual and polite during all our conversations. We can't recommend them enough. Thank You!!
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November 2023 by Angel Pawell
When we decided to move back to New York, there was no question about which company we would hire to help us during the move. As expected, Bluebell Relocation Services did an exemplary job. We will continue to hire them in the future and suggest everyone to do the same.
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November 2023 by Martina Spacilova
I didn’t end up using services because i ended up selling everything and just starting over. So the 4 stars are for Stephanie she really went above and beyond to help me out. Tried her best to get me the best price and options. Thanks!
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November 2023 by Nya
The crew was wonderful. They were professional, friendly and quick. I would definitely recommend them!
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November 2023 by Jeanene Weiner
I hired Bluebell for a out of state move. It was a difficult situation - I was overwhelmed by the the work ahead. I called 2 moving companies prior to Bluebell and both declined because it wasn’t a normal move. It was complicated. 2 homes to pick-up and pack, then deliver
several states away and I was not at either pick- up location. I knew from the moment I spoke with Anthony that I had the right company. He walked me through the process and assured me it would go smoothly.
I am experienced in dealing with moving companies- I pack, unpack and organize for people who are moving. I have never worked with a more professional and caring company. They packed with care, stayed on schedule and the price was EXACTLY as quoted. I can’t praise Anthony enough.
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November 2023 by Ishar Suranjan
I have never used this type of service before, but the guy was so nice and helpful, and they moved my stuff across town without any problems. I just wanted to say that Bluebell Relocation is one of the best services I have ever used. This company has never broken anything and they're always friendly but professional as well. I would recommend this service to anyone moving.
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November 2023 by nilrupa gurung
Horrible experience they tried to be nice in front of you and they said one price and charged another price whatever they said for more steps so before you sign your paper be alert about the price cause they send you one bill statement and later they add more and send you another statement.very bad experience??
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November 2023 by Pj Maz
I would not recommend this moving company to anybody! The moving truck showed up to my apartment late, before me they had a scheduled trip to go to New York City, but the driver did not want to go there because he did not have an EZ pass, so he came to my house with half a truck full of somebody else’s stuff, and spent almost 2 hours downstairs sorting thru that stuff to fit mine in the truck. When I’m paying you by the hour, you’re on my time, I’m not paying you to sort through somebody else’s things. Because of this the move took an extra two hours and I was charged extra. When I called the company to complain about this they were rude, and gave me an attitude and said that’s not my concern! It is my concern when you’re charging me extra because you took too long messing around with somebody else’s furniture on MY TIME. Completely unacceptable, absolutely unprofessional and rude. Never again.
This is not a fake account or a fake review, everything I said is a fact, you’re probably the same clown that was rude to me over the phone and wouldn’t take accountability then, so I wouldn’t expect you to now.
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November 2023 by Manuel Cuadros
Great job, friendly crew
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November 2023 by lovely one
The movers on time However, They stood around a lot doing nothing.
You really need to read and reread this contract. In order to get a clear understanding! Otherwise you will regret it!!!
No matter how busy you are. Stop and read!!! otherwise you might regret ever contacting these folks!!! so you wont get bamboozle paying lots of money at the end!!!
My husband and I realized lots of things are broken after the fact including a cracked box spring and many things deeply scratched up.
Prior to the move they answered the phone nicely after the fact NO PICK UP...will never use you all again.
