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February 2024 by Leslie W.
My intent was to buy an 11x14 inch photo frame with glass at Michaels on Route 3 in Clifton, New Jersey. I found a frame. It was packaged with shrink wrap. I was unable to touch the "glass". The label did not indicate the frame came with plexiglass. Arriving home I removed the shrink wrap and discovered it was plexiglass. I rechecked the front and back of the frame and the label for indications it came with plexiglass. There were none. I returned the frame to Michaels. The manager refused to accept it as a return even as I presented another frame, without shrink wrap that came with glass which I wanted to buy. The manager insisted that "buyer beware" was Michaels' policy because "You could determine it was plexiglass by pushing on the shrink wrap. You should not have removed the packaging. We cannot now take it back." (I was unable to touch the plexiglass through the shrink wrap.) Michaels would not deviate from its position, nor accept my averment that it was impossible for me to determine whether there was glass or plexiglass. What do you think of Michaels' policy and customer service?
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February 2024 by stacy
big place for crafty girls + girls that say they'll craft but never do. shoutout to the lady that showed us where the origami paper was located
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February 2024 by Eugenia vindas
Yarn is good quality I love it
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February 2024 by Victoria Hernandez
Bobbi in Clifton Route 3 was super helpful, a pleasure to work with ?
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February 2024 by Raiza Rodriguez
Michael's is my go-to arts and crafts store, and this recent visit was no exception. I was on a mission to find frames for some artwork, and the store didn't disappoint. The lively atmosphere, especially with Valentine's decorations, added a festive touch. Michael's always has an extensive selection of arts and crafts supplies, making it a one-stop-shop for creative projects. The staff was helpful, and I left with everything I needed. A great place for artistic inspiration!
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January 2024 by Mary Lass
Unfortunately Michael's is giving bad service, I bought wine online, all broken, I wrote emails with the photos, they never responded. I go to the store, you choose the products and the prices are not as they are stated, now they have self-service at the checkout and there is no one to help when the checkout requires assistance.Many of the things they advertise as specials they don't have, or they don't let you buy them online.Unfortunate for those of us who used Michael's for supplies.
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January 2024 by Tamera W.
Michael's has decided to go self-serve. I used the self check out yesterday at the Michael's on Bell west of 67th Ave. I was directed to the self check out. Simple, right? The machine said the transaction failed, so I tried again and was successful the second time. The funds were deducted from my account twice. Nothing can be done until Tuesday or Wednesday when the transactions are posted, not pending. Then I can go back to Michael's again. Hopefully, they will correct the issue. Don't use the self check out. You are on your own completely if you do. Had to dispute the second transaction with my bank.
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January 2024 by Bryan
Very happy with my new frame! The whole process was great and the woman in the framing department couldn't have been nicer or more helpful
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January 2024 by Andre Gabuardi
I love this store, has everything you need especially for school projets and crafts
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January 2024 by Angeline bejaran
I ordered solid navy blue wrapping paper. My order was ready for pick up within an hour on two days before Christmas ( a very busy day). When I got to the store I was greeted and taken cared of by store associates instantly. My order was actually ready in a designated cubby. Not like other big chain stores I have purchased for picup but they star y to get your order ready when you get there. I was in and out in less than 10 minutes. Excellent experience I would definitely recommend.
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January 2024 by Lauren Beck
I hate this store. It just always seems like they forgot to stock it. Very aggravating trying to get anything for a project but I refuse to shop at hobby lobby.
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January 2024 by Onika Burrowes
Wonderful staff and very helpful
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January 2024 by MR TROBIANO
Like other Michaels
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January 2024 by Condesa Enigma
Easy to find. Things all in order. Great service.
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December 2023 by Nancy T
Best Michael’s in the area. They have a huge selection of items and always well stocked. The parking is not great but the store and associates are great.