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March 2025 by Geo Cde
My ex liked it
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March 2025 by Maria Valdes
Stores always has a weird smell, never looking toward the door anyone can walk out with things.
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February 2025 by Donovan LeBoeuf
Here lately, everything I buy is always out of stock. It’s not a supply chain issue because I can get it from other stores in the area. We Can’t use the vital care discounts if the products are not in stock. You also can’t make money off items that are out of stock which I would think Petco would be concerned about. I really hope they can get their inventory under control. If there’s no improvement I don’t see any reason to keep the vital care.
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February 2025 by Cecilia McClendon
Options were plentiful, service mediocre. Not one sales person offered help. I had to browse the entire store to find one small item.
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January 2025 by Keith L
Ordered same day delivery needed dry food for my puppy while I was at work. They delivered adult dog food which is useless to me. Do they check? Do they not match item numbers?
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January 2025 by Monika S
The staff was not helpful, and I noticed that prices here are higher compared to other Petco stores. I went to buy dog diapers today the shelf tag said $22, but I was charged $32 at checkout. I expected better service and transparency. Only go there when I have no choice. Many times I was charged twice for things or charged and they were never put in the bag .
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January 2025 by stacy mendes
Very pleased with this location at first , I’m not going to lie I doubted this store. My first impression wasn't to good, we where just stoping by to look at tank sizes for an axelotl we plan on buying. As we continued I was so amazed at their selection of animals compared to pet smart locations , it went from where looking to my daughter getting a beta , but I was amazed with their selection saltwater fish. As we gathered the beta stuff we would need I noticed a beginners salt water tank and immediately started asking questions, the guy that helped me which I will get his name he completely dedicated his time and helped me get everything I would need to start my first salt water tank and I even signed up for the monthly plan they have , I will be coming back more often :)
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January 2025 by Jacqueline Rivera
The engraving machine has been broken for weeks and no one in the store wants to be bothered giving you an answer as to when is it going to be fixed.
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January 2025 by Wanda Colon
This store is the worse. Any time I’ve order anything curbside pick up I always end up having to go inside. I remember being sick and could barely walk and informed them through the app that I was outside 3 times and ended up going inside because they never came out with my order. So if you’re sick or disabled you should not place a curbside order with this store.
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December 2024 by mark torsiello
Stay away from this store it is dirty af and the food is expired, I should have known better when I seen the employees there because it was a playground to them, 25 bags and my cat exploded out the rear the poor thing
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December 2024 by Yauhen B
Placed the same day delivery with them around 2-3pm yesterday. The package never arrived. Of course they asked for a tip at the checkout. Tipped them. Escalated the case to their Instagram account. The package was delivered today at 3pm by a driver who didn’t speak any English. Tried to tell him to leave the package with a concierge, the delivery guy mumbled something and ended my call twice. Thankfully, he managed to get into the building and left the package by my door, as I was away.
Petco, don’t offer the service you can’t provide. Remove that “tips” option until you guys are on point. And lastly, at least deliver your products clean when you already messed up the order. My cat treats lid was covered in dust.
Called their customer service. They were quick to offer that tip reimbursement and another $10 account credit “for inconvenience “. Earned that extra star!
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December 2024 by Gloria Cruz
There aren't enough ppl on the sales floor
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November 2024 by Jaelin Morgado
None of the other employees ever jump on the second register when the line when gets too long. They just stand around and talk. They end up distracting the one cashier that actually is open. It’s so frustrating.
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October 2024 by Jeankarlos Cruz
went to buy food for my ferrets and cat today, was greeted with urine and stepped on dried up animal feces. also ferrets ears were dark (not cleaned) and their nails were extremely long and one of the guys was wobbling from how long they were. i have 6 ferrets and i trim them every 2 weeks and im by myself this is at least 3-4 weeks long
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October 2024 by Wendy D
The customer service at this Petco is terrible. If you call, the phone rings and rings. No one ever answers. During one of my recent visits I asked an employee where I could find dog puzzles in the store. She didn't answer the question but instead immediately stammered that she was on her way to clock out. Today I witnessed a customer asking a question and being told "I am clocking out" by the employee in the middle of the interaction. Horrible customer service. The employees either appear bothered or are too busy joking around with each other to pay attention to the customers. The store is also in great need of a deep cleaning and an update. It feels tired and old. If it weren't one of the only large pet stores in the area selling many needed pet products, I'd go elsewhere and recommend that you do as well.
