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September 2023 by Neil L.
did surgery on our dog, very successful and healthy result they take care of all the other healthy dog needs and we like the atmosphere and service. responds quickly to phone call inquiries. love this place
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June 2023 by Jessica M.
Excellent Vet hospital, good staff and average prices. Not as expensive as other places.
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September 2022 by Mario Guerra
Great place and people
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September 2022 by Lauren D.
I don't want to go in detail about the neglect in listening to patients, but just plain horrible. Go somewhere else where they support and listen to owner concerns.
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March 2022 by Dacvs D.
I've been taking my eldest Lab there since January 2021 and never had a problem with staff or other clients until earlier today when I was here for my other Labs's start of rehab. I took the elevator to the first floor to pay my dog's bill and there was an idiot standing at the counter, holding his dog's leash without turning around and seeing that his dog was blocking my dog Lab from moving forward. Then I walk to the counter to pay and there was a guy with two French Bulldogs. It was like a scene out of New Jack City, with this guy unable to control these two ankle biters and one making more of a ruckus than the other. I was concerned because they had a sign on the door asking clients to call ahead before coming in to prevent crowding in the waiting area. My worst fears were soon realized when they disappeared into a waiting room and then a few minutes later, one of the FB's came running out, straight for my Black Lab. I panicked and pulled him away because I didn't want this unsocialized dog near my Lab. I said some things in anger and the guy got in my face and I lambasted him. I was asked to leave and then learned I was fired. That scumbag never apologized for his dog's behavior and none of the staff apologized, asked if my boy was OK or helped me pick him up. Instead, they cut me off and it doesn't hurt me, it hurts my dog. I WILL make damn sure they don't get away with this. Don't take your dog or cat here because they'll turn on you, as they did my dog because of what I said. The vet tech staff that was on duty was absolutely reprehensible and left much to be desired. When I started taking my eldest Lab there, it wasn't like this.
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March 2022 by Black L.
I've been taking my eldest Lab there since January 2021 and never had a problem with staff or other clients until earlier today when I was here for my other Labs's start of rehab. I took the elevator to the first floor to pay my dog's bill and there was an idiot standing at the counter, holding his dog's leash without turning around and seeing that his dog was blocking my dog Lab from moving forward. Then I walk to the counter to pay and there was a guy with two French Bulldogs. It was like a scene out of New Jack City, with this guy unable to control these two ankle biters and one making more of a ruckus than the other. I was concerned because they had a sign on the door asking clients to call ahead before coming in to prevent crowding in the waiting area. My worst fears were soon realized when they disappeared into a waiting room and then a few minutes later, one of the FB's came running out, straight for my Black Lab. I panicked and pulled him away because I didn't want this unsocialized dog near my Lab. I said some things in anger and the guy got in my face and I lambasted him. I was asked to leave and then learned I was fired. That scumbag never apologized for his dog's behavior and none of the staff apologized, asked if my boy was OK or helped me pick him up. Instead, they cut me off and it doesn't hurt me, it hurts my dog. I WILL make damn sure they don't get away with this. Don't take your dog or cat here because they'll turn on you, as they did my dog because of what I said. The vet tech staff that was on duty was absolutely reprehensible and left much to be desired. When I started taking my eldest Lab there, it wasn't like this.
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February 2022 by Felix C.
great service. Communication is great. the carness is lovable. very friendly. my cat is happy..
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August 2021 by fatma s.
Big rip off! I brought my 2 cats for an annual check up. One of my cats has runny eyes, I wanted the vet Becky to check her eyes. She told me that my cat's eyes were all ok and there was nothing to worry about. About over a month later, my cat's eyes got worse and I wanted to have a follow up visit. I was charged for a full exam although it was a follow up visit ( she told me that after a month later, I have to pay for a full exam fee- she could've treated my cat's eyes when I first brought up the issue- not a month later). I came home and was reading the medicines she gave me( I was not even explained if I could buy the medicine outside) I realized that I was charged $78 for a $12 eye drop! And $39.90 for a supplement that is actually a $12 Never going back to this place again!
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July 2021 by Karen Waters
I have an almost 12 year old Bouvier Des Flanders with bad arthritis in his lower back, hips and knees. after his first PT session on Monday this week he made progress that exceeded my expectations this week. I also do exercises with him at home in between his appointments. He was back today for his 2nd PT session and it’s amazing to see his his confidence come back when it comes to walking. I can’t wait to what Dutch accomplishes after his four weeks are done. I know beyond that time frame I want him to continue the PT because it works. Also I have found everyone at the facility to be super awesome and so nice.
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June 2021 by Hailey F.
Called to bring my dog in to get her nails cut which woukd take 5 minutes and was told they are not taking new clients in. Hard to understand how an animal hospital would not be taking in any new clients. Shows how much they care about helping animals.
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May 2021 by Carl S.
I took my cat here for a number of years, spending many thousands of dollars. Unfortunately, since COVID, the level of service has declined dramatically. There have been at least four instances where I'm told I'll receive a callback about an issue (test results, diagnosis, prescription being ready, etc) and there's simply no callback or urgency. At one point in February I was told I'd receive a call with my pet's diagnosis and over a week later I still hadn't received a call, after multiple follow-up calls to their office - when I could tell he was ill. The lack of follow-up has impacted my confidence in the care my cat has been receiving to the point where I started doubting their diagnosis, and don't even feel confident bringing my pet here any longer. Multiple times I've received apologies for the lack of callbacks but nothing changes. If the staff can't even call back to let you know a prescription is ready, particularly when they said they would do so, it really leaves a bad impression.
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February 2021 by Barbara Jennings
Best place to take your pet She is a good doctor I recommend her to anybody Thank you for taking care of my baby oreo
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January 2021 by Josanne P.
Thank good for these kind people. I have taken my youngest dog prior for initial immunization. They were kind enough to accommodate me this morning due to puppy emergency. We were in and out within 15 minutes. My accommodating and kind.
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January 2021 by Frosina D.
I would like to share my worst experience. Since this is our first puppy we were looking for some reviews and choose Vally Hospital even though it is the most expensive (Since a lot od other vet offers free first check up)..After making and appointments on 1/11 for 1/29 no one ever called us to confirm the app nor emailed us. On 1/29 at 11 43 am I called to make sure that my app is still good for 12 pm i since we didn't receive any confirmation .talk to Melissa and confirmed it was stil o .We arrived at the hospital at 12 10 pm,to learned that our app was canceled because I was 10 min late.Again no phone call or email to let us know that the doctor had an operation at 12 15 pm. Maybe they do not like to accept first time client ,maybe our dog is small and is to cheap for them ( Yorkshire terrier)and we won't go back for sure,but I hope it will help some other First time pet owner. Zero stars is what they deserve
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February 2020 by Wendy Martin Brosse
Thank you, Dr. Thompson. Ziggy had a Dermal Melanoma on his bottom eyelid, that tested positive for cancer. Thank you for its removal and clear margins. You are amazing. We love you.
