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February 2025 by C P
Horrible branch and overall company. All of the staff we've encountered in Clinton, NJ were cold and quite disagreeable. From the front desk representatives to the tellers, they were all unpleasant. Broadly, their processes take much longer and are wasteful compared to other banks. Perhaps the Clinton Branch should offer basic customer service training and refresh their procedures to meet with the simplicity and exceptionalism provided at other banks. We will be closing accounts soon. I advise new clients to stay away from BOA.
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January 2025 by J D C
They wouldn’t verify funds exist for a certified check they issued. The manager, Michelle M, was cold, rude and unfeeling. The purpose for my visit was to verify the funds connected to a certified check that was made to my wife and endorsed to me. All I wanted was to make sure the funds existed but Bank of America actively adds fraudulent activity by refusing to confirm if the check was real.
Bank of America is the worst bank in the US and has convinced me they prefer helping scammers more than honest Americans. Horrible leadership both nationally and locally.
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December 2024 by Bearington Bear
Editing my review. Since this incident ive found the service ive recieved (especially Alex) really changed my experience. He is a high value employee
Consistently one of the most roughest, unhelpful bank of America's in existence. Wether telling folks completely wrong information on estate accounts. To patronizing attitudes. 2.8 stars for a reason, clearly can't be me
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October 2024 by wade c
All banks do the same function, hold customers money, loan money, and make money off of fees and deposits. Therefore It is the job of any bank to open up as many accounts as possible and hold your customers money for as long as you can until they get pissed and switch to the back across the street.
This is not a fine dining restaurant, the fact that you can't open a checking account on a Thursday morning at 10 am is ridiculous.
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February 2024 by Andy Seuberth
This bank has very helpful staff. Unfortunately I arrived at 3:47 PM and the doors were locked. I wonder why the sign says 4 PM? Talk about bankers hours
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September 2023 by Orhan Baba
Useful and nice.
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July 2022 by Tanwir Chowdhury
Went to Elmwood park branch with a ripped check. Teller was rude and told me I have to get a new check. Came to Clifton branch, they were busy but the teller spoke to the manager and deposited the check.
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February 2022 by Sarah Patterson
I wish I knew the woman I spoke with on the phone. Long story short. I couldn’t cash a check because my husbands name was on it and we didn’t have a joint account. The women I spoke with was SO helpful, she answered all my questions and went out of her way to figure out something that would help me. They are truly amazing over at that branch.
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December 2021 by Sam Genova
not very helpful, tried but went through hoops to change my name and still not figured out
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August 2021 by RB F.
Surprised at all the negative reviews for this BofA location. Arranged to sign a set of HELOC documents here after going through the online process. We arrived early, but were greeted and directed to take a seat. At the predetermined appointment time, Roxanne(?) greeted us and led her back to her office for the signing. She was very friendly, yet professional throughout the process even giving us dining recommendations in our neighborhood. To me, this is the kind of small town feeling of service that you rarely find anymore-especially during something as mundane as a loan signing. I would highly recommend this branch if you're looking for great service.
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June 2021 by Analise Geliga
This branch was very clean and organized. I was greeted as I walked through the door. Roxanne was extremely helpful and answered all of my questions. I was there in and out no problems.
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June 2021 by Philip Motta
Staff was very helpful and quick. Went during my lunch break and I was in and out in 15 minutes.
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June 2021 by Cristina Frank
Tried calling to speak to an associate at this location and the phone rang then it went silent and got disconnected. Very poor customer service.
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July 2020 by Joe Peata
This is my first time writing a review but i had to get out how unbelievably rude and unhelpful Roxanne was, and not just once every time we had the displeasure of speaking to her it ruined our day. HR should be looking into this individual. As far as bank of america goes, do yourself a favor and transfer to TD bank. Way more professional and doesn't make you jump through hoops to get anything done. ps- TD has a drive through
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July 2020 by Mary Ann Guggenheim
Last night I opened a savings acct. on line. I already have a credit card with BOA. I was 'approved" and "invited" to download the app. Did so. Signed up for Zelle, began a transfer to my new savings acct. Taking a pic of checks to deposit wasn't working so decided to go to the branch in Clinton today. The teller tried but said she could not make the deposit and I needed to see 1 of 2 people and a gentleman walked me over to one of the women. He explained what occurred and she tried to make the deposit. She then went to a woman in an office who wrote a phone # on a post-it. This was then handed to me and I was told they could not make the deposit and the account was "closed." I was told to call the phone #. I asked "What happened? The computer says it's open." The reply was 'I don't know. Call this number." And then she turned on her heels and walked away. Flabbergasted I made the call and waited on hold 45 min. I was told I needed to return to the bank, tell them to call BOA and they would explain that I should show them 2 forms of ID and then the account could be re-opened. She said they should call the phone number on the post-it I was given. Unbelievable. No where- still- does it say my account is closed. No where does it say I need to show more ID. I can understand if this is for my protection, etc. but SAY SO SOMEWHERE! And is this BOA customer service? Turning away a new client with a deposit. Really poor service. And yes, I will make sure the account is closed and go elsewhere. And I tried to give it zero starts but I can't.
