Republic Services in Ohio has received mixed reviews regarding its customer service and billing practices. While some customers have faced challenges, particularly when terminating service and dealing with unexpected charges, others have praised the company's reliability and attentive staff. Many business users appreciate the fair pricing and the punctuality of the service, highlighting the care taken by drivers to avoid damage to property. A specific mention of a driver named "Ed" emphasizes the friendly and helpful nature of the team, which has left a positive impression on clients. Customers have reported successful resolutions to billing issues, with representatives like Amy Estrella receiving commendation for their assistance. Despite some frustrations, the local customer service team is noted for being approachable and responsive, which has helped improve customer perceptions of the company. Overall, while there are areas for improvement, especially regarding billing clarity and service consistency, many clients express satisfaction with the service provided by Republic Services.
Never had a problem, pick up on time and communicates schedule changes
December 2021
This 5 star is for Ralph T. In Hazlet, thanks for bringing my can to the street this morning. You go above and beyond all the time and it’s well appreciated.
October 2021
I want to give a shout out to our Driver Ed on River Rd in Asbury. I completely forgot to put our can at the curb and he took it upon himself to walk and get the can and dump the garbage! Way to go above and beyond for a customer! Thank you Ed!!
