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April 2024 by Mr. Dakota
No (phone) service offered when tried to talk to associates. Simply, good bye. What is it?
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January 2024 by Daniel Gonzales
Arguably the rudest and most insulting BoA Branch I've ever worked with.Branch Manager insulting and needs to go sensitivity training. Treated like an absolute imbecile and as if the Branch was doing me the favor holding my business deposit. (For the record, I hold a BA and an MBA from Top Tier US Business Schools, and serve as the head of finance for a Multi-Million$ Publicly traded organization supported by a staff of Finance professionals, CPA's and Lawyers)While my relationship with BoA and Merrill is too strong to sever, I will certainly never walk into this branch ever again...~DG
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January 2024 by Dan G.
BoA Closter on Vervalen St.Arguably the rudest and most insulting BoA Branch I've ever worked with.Branch Manager insulting and needs to go sensitivity training. Treated like an absolute imbecile and as if the Branch was doing me the favor holding my business deposit. (For the record, I hold a BA and an MBA from Top Tier US Business Schools, and serve as the head of finance for a Multi-Million$ Publicly traded organization supported by a staff of Finance professionals, CPA's and Lawyers)While my relationship with BoA and Merrill is too strong to sever, I will certainly never walk into this branch ever again...~DG
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October 2023 by susan jung
The worst customer service! I can’t believe they’re my bank! Seriously thinking about closing my account there that I’ve had for over 20 years!! I didn’t get the name of the female that I was speaking to but she was so rude. I needed to stop payment in a check that got lost and she kept on repeating you have Mobil app? Use it. I’m like????????? She wouldn’t let me talk she just kept on repeating use Mobil app and I literally had to scream STOP!! can you let me talk? She then transferred me to some 800 customer service number. Why work there if you’re not going to help your customers??
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April 2023 by Tatiana Cano
Horrible customer service, Anita is super rude. The other guy with glasses is no better. Take your business elsewhere. If you don't like your job, then quit.
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April 2023 by Maria A.
The worst!!!! If I could give this place zero or negative stars, I really would. Demarest, Norwood and Dumont branches are all gone so..........have no choice but to go here. Drive up has closed. Although the location itself is good, the service and attention you get here are.........completely nonexistent.Terribly understaffed, awful hours, always (and I mean always) a wait. A simple basic one-check, no cash involved deposit can take 15 minutes. I've walked out after waiting on line at least three or four times now to go make the deposit at the ATM (which I'm not crazy about doing.) NEVER greeted, very often ignored. Employees act as if they're doing you a favor. Excuse me??? Banks are a dime a dozen; show some gratitude to those of us who keep you in business!!!
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November 2022 by Lori
Nobody answers the phone at the Closter location. Address doesn't show up on Bank of America website to make an appointment. Disappointing all around since former manager Mini left.
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May 2022 by J W.
Today I went into BofA in Closter around noon to have help with closing an account due to a death in the family. The line was to the door so I waited for a moment looking for someone free on the floor. There were two employees having a personal conversation about promotions, other employees and how his wife was having a baby. I walked up and gently said excuse me as I don't like interrupting others. The man was immediately rude, cold, dismissive. Told me it would be a half hour in the least and someone was ahead of me, to wait etc. He kept typing on his Ipad and didn't make eye contact at all. The woman stood there silent. Zero customer service, zero compassion, zero professionalism. I went to another BofA afterwards for help where there were no personal conversations, I was immediately greeted and I was given condolences. Wow, night and day. I highly suggest the Closter location hires actual professionals who understand what customer service means. If you don't like to help others, don't work in the field. Imagine having a loved one die and then getting treated this way while you're trying to handle the aftermath. The customers on line also noticed the lack of care. What a gross experience. No wonder the reviews are SO terrible. And FYI, my inheritance is large. But I will NOT be opening an account with BofA.
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November 2021 by Heather L.
Always a line. Always only 1 teller. No drive up. Norwood location permanently closed, otherwise i would go there. I forgot my current mortgage coupon. I paid same amount as last month cuz i had that receipt in the car. I asked did my amount go up this month cuz i recalled getting a letter stating there was some sort of escrow shortage..... Perhaps i didnt explain myself well enough..".what is the difference in the payment from what i just paid so that i can write a second check right now to cover it? ".. Teller could only tell me the "new monthly amount"....... not how much i was short using a previous coupon amount....
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September 2020 by Luis Areizaga
Very impressive service by Eric Mercado his attention to detail and courtesy was very professional it made my banking experience enjoyable and easy
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September 2020 by Jack Sonmez
A Big Bank with no enough cash to withdraw. They claim i sould make an appointment for cash withdrawal. What century are we seriously live in?
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February 2020 by Tomer Srulevich
Not impressed, been a customer for 15 years or so. This branch has a lot of good intentions but lacks the ability to execute due to mediocre management onsite. Expected more.
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May 2019 by Nathan Amitai
Professional, responsive and friendly staff. Always pleasant to conduct business.
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February 2019 by M K
Can't get to a human on the phone. The system hangs up on you if you press zero. Infuriating!
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November 2018 by Luiza Grunebaum
Efficient and lovely staff, truly a great atmosphere. Mini, the branch manager, makes sure everyone is cared for. An all-around pleasurable banking experience.
