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July 2025 by Raful P
Poor customer service!!
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July 2025 by Griselda Lopez
Service is terrible but regardless it is a cute little shop in a convenient area. Closest Lululemon location to my house so I don’t mind it.
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June 2025 by Sara
nice experience!
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May 2025 by Andrew L. Moss
Great shopping experience. Great staff and service. The store is well stocked and always clean. I frequently stop in and check out the new merchandise
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August 2024 by Uliana Melamed
The service here is so bad that I don't even want to go back to this store to buy anything else.
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March 2024 by Mary Mary
I went into the store regarding a quality problem with my leggings and off the bat the manager in charge said there was nothing they could do. They told me to go to another Lululemon to resolve the issue which didn’t make sense since it is one corporation and each store should have the same policy. As soon as I went to another store they switched out the leggings for a new pair. The customer service here was terrible.
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November 2023 by P F
Worst costumer service. Closter location. Two blond girls, (manager) the rudest person. Don’t try to exchange or return something. Is impossible
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August 2023 by Brian Tomas
Good customer service
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May 2023 by alexandra Kokkinos
Have visited this location a few times and fine the people who work here to be friendly and very helpful.
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May 2023 by Laura Chessler
Never answer phone
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April 2023 by Marian Schumer
What a wonderful store with very helpful and knowledgable employees. The girl who helped me out today was very patient. She also wrapped a gift card I bought in a little bag with tissue. Very pretty!
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February 2023 by Jaden Jung
I've been a loyal customer of Lululemon for 5+ years and I like the product. However, customer services at this specific location are not friendly at all. They need to be more welcoming and inclusive.
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January 2023 by Katie M
Love lululemon and the Closter location seems to have a lot of stock, which is convenient since I use the order and pick up in store feature often. As always, I appreciate the honest feedback and guidance from the staff, who also don’t pressure you to buy. Don’t miss the “we made too much” page on their site. There are always great deals in store and online.
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November 2022 by Yvonne Liu
Rude, unfriendly, immature, pompous attitude Lululemon workers at their Closter, NJ store. Not sure what happened because in the past, their Closter staff was so nice and helpful. Now the staff seems to only want to be friendly and helpful to people of a certain race / ethnicity.
(Example: I walked into the store, and no “hello” nothing from any Lululemon worker. I see a Lululemon male worker standing further away by the register, looking straight ahead and clearly sees me. A few minutes later, a woman (of a different race) walks in, an immediate “hello” from the same male worker to this woman, and he walks upfront towards her, and I’m literally standing close to the woman. Then a female worker comes to the same woman, greeting her. Then two more women (different race too) come in. An immediate greeting to them too! By then, I’m walking around past workers and nothing. I’m holding items in my hands/arms and sifting through merchandise to find my size, etc. I see and hear a few other female workers greeting the other women. Then at one point, I’m standing next to a woman who is sifting through sports bras (like me) to find her size. Well, a female worker goes up to her right away and offers her help. And, I’m standing right there still sifting through to find my size. WOW! Then finally… that female worker asks me if I need a size. She didn’t say hello … nothing. One of the same workers who eagerly right away greeted/offering her help to the other customers.)
They make you feel so uncomfortable stepping foot to shop there. The “air” in there is negatively thick. It almost feels like going to high school, being judged by your appearance, race, ethnicity, etc. Unacceptable!
Don’t waste your time going here anymore. Go to Lululemon at Garden State Mall, Paramus, NJ, which is 5x bigger, has a large selection of items to shop from and most importantly- their staff has the best retail customer skills - treating everyone equally nice without regard to their race/ethnicity.
It’s a shame. It is deeply hurting the Lululemon brand. Lululemon Corporate needs to take immediate course of action and seriously train this staff with the right people /customer service skills.
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August 2022 by Peter Luger
Location:Little shop in the strip mall, have always had a good experience here. Staff is friendly and welcoming, have always helped my family and took care of my shopping needs, not sure why some reviews are so negative but thats not how it is for me and we’re here monthly…Clothing:Best mens clothing. I don’t understand how long it took Lulu to finally start marketing to men. There was nothing in the market for breathable, light, athletic pans and shirts that can be worn casual or even business casual.My whole wardrobe is lululemon now, from athletic to leisure to casual wear. I love it and recommend every one to drop jeans and chinos and get in to lulus.
