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October 2023 by The Cardaholics
My wife went into the store to return an item. Michelle who was working at the register was extremely rude. Won’t be shopping there again.
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October 2022 by Alison Angrisani
Attempted to return a defective item with buttons that rusted and stained the garment and was told that since I had purchased it 3 months prior it was my fault for washing it incorrectly. Unacceptable.
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August 2021 by Closter Car Wash
Amazing place to shop. Michelle was soooo nice. I spent like 1 hour and a half in the fitting room and she managed to help me every second with her honest opinions & her kindness. They have so many amazing options and unique clothing I love it here. Will definitely be back!
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June 2021 by Cathy Zambelli
HAS THE BEST YOU G WOMANS SUMMERY CLOTHES AND APPAREL
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January 2021 by Jess Marie (jessbabby23)
Ruby and Jenna has nice clothing but however after my experience with them I would never recommend them to anyone. I had ordered a set online both size small but got sent a large for one of the items. I emailed them and they said they would send me the small and I could exchange the large. Weeks later I never received the size small and I email them again and instead of replying back to me they just refund me the money. Clearly they sold the small and didn’t have it anymore I received a large cause they made a mistake and now I’m stuck with a sweater without its match that I don’t want. I emailed them very upset over a week ago to get no reply. Also ordered a shirt on there website and the next day my order was canceled because it wasn’t in stock. This store is very unorganized and the customer service is terrible. I’m just so upset over the whole thing and I thought they’d be more helpful especially since none of this would have happened if they didn’t make the mistake of sending me the wrong size.
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November 2020 by eliz givner
Horrible place to shop!The sales girl rand up my order incorrectly.Just doing the math in my head for the 4 items made it obvious. Three sales people , including the store manager, got involved in issuing a refund back to my credit cardAll three of the you g women were unable to issue a simple refund ! Finally, 45 minutes later, they returned the “cash” to me , since they could not figure out how to refund the card.The clothes are trendy, the dressing rooms tiny and uncomfortable , and there is no place to hang or put your own things . Social distancing is not practiced in this store. Do yourself a favor and do not shop there. The experience was altogether dreadful in every way!
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November 2020 by Lisa Papaleo
Shopped over the weekend and the staff is so helpful! The store was so neat and the manager was cute and sweet, I will be back.
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November 2020 by Ariela H
Great local store! Love the selection. Prices are reasonable for a boutique.
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October 2020 by Jess Marie
Ruby and Jenna has nice clothing but however after my experience with them I would never recommend them to anyone. I had ordered a set online both size small but got sent a large for one of the items. I emailed them and they said they would send me the small and I could exchange the large. Weeks later I never received the size small and I email them again and instead of replying back to me they just refund me the money. Clearly they sold the small and didn’t have it anymore I received a large cause they made a mistake and now I’m stuck with a sweater without its match that I don’t want. I emailed them very upset over a week ago to get no reply. Also ordered a shirt on there website and the next day my order was canceled because it wasn’t in stock. This store is very unorganized and the customer service is terrible. I’m just so upset over the whole thing and I thought they’d be more helpful especially since none of this would have happened if they didn’t make the mistake of sending me the wrong size.
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October 2020 by Sophia Katechis
Love the clothes! Such nice staff!
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August 2019 by Vianca Rinko
This place sucks. The return policy is ridiculous it's a reflection on the quality of the clothing.
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August 2017 by Danielle Tracy
The staff is so sweet and helpful. They have really nice clothes for women and teens and there prices are great!! My new favorite store!!
