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July 2025 by Mitchell L
From beginning to end, Jennifer took great care to insure that our roman shades were exactly what we wanted and helped make sure the installation was timely and convenient. The Closter Shade store is the place to go and we look forward to our next project.
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June 2025 by Charlotte Clarke
Jennifer helped us with our granddaughter’s apartment in NY and made the purchase and installation of shades possible. They arrived early and Jennifer expedited the installation perfectly. The Shade Store has beautiful products and Jennifer makes the task pleasant and simple.
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June 2025 by Barbara Berger
We ordered Drapes for our bedroom from The shade store and was
So happy with the service we received from Jennifer. She was patient and gave us as much time as we needed. The selection of fabrics was incredible.
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June 2025 by Frank C
Easy to buy there installation department cancelled after the scheduled installation time after I took off work
I recommend finding another window treatment company. This company has no problem wasting your time. This is after they confirmed literally three times in the previous two days.
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April 2025 by Virginia Thackwell
We needed shades for our new 3000 sq ft house. I appreciated the Shade Stores options, the installer availability, and our salesperson, Jennifer McGinley, who helped to make it all go smoothly.
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January 2025 by Jeremy Jackson
We recently worked with the Shade Store to purchase battery-operated roller shades for our family room. The buying experience could not have been better. Shauna at the Shade Store helped my wife and me with selecting our shades, found us a discount, and helped make sure the install went perfectly. We are thrilled with the end result and grateful for the level of service we received.
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June 2024 by Olivia Rios
I recently had the pleasure of working with Marcie Mann at The Shade Store in Paramus, and I can't say enough good things about her and the experience. Marcie was incredibly helpful, making the entire process easy and straightforward. She was extremely patient with us, taking the time to understand our needs and concerns.
After visiting several other blind stores and feeling frustrated with the options, prices, and quality, walking into The Shade Store was a breath of fresh air. The quality of their products is top-notch, and even more impressive is the superior customer service.
Marcie went above and beyond by coming out to my house to assess our needs and recommend the best blinds for the issues we were encountering. Her expertise and dedication truly made a difference.
Thank you, Marcie, for all your help! You’ve made this a wonderful experience, and we are thrilled with our new blinds.
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May 2024 by Marié S.
We'd been waiting for a few years to replace our window coverings. A few of them broke recently, so we finally decided it was time to replace most or all of them. We drive by The Shade Store when we go grocery shopping, so naturally it was the first place we thought of to start our search. On Monday morning, we walked into The Shade Store with curiosity and a general air of excitement, looking to gather information and get a lay of the land, and maybe even walk out with some ideas.
Unfortunately, from the moment I walked in, I was met with total condescension. Jennifer answered my questions with a smile on her face, but I soon realized that most everything she was telling me was meant to steer us out of the store. I felt profiled - as if my age (I'm told I look late 20s) and persona (petite female, no makeup, low-key attire, friendly) disqualified me from being a worthy client. For example, she kept stressing that everything was very expensive and showed me the calculator part of the website because "You might as well see the sticker shock now," followed by "That's only for the drapes; you can double that when you add the hardware." I ignored the red flags in my head and remained polite. I then asked about a beautiful crystal finial, and she connotatively said that they are "very, very expensive," citing a recent client whose project was several thousand dollars in total including $100+ for each finial. Up until this point, I wanted to think she was just trying to be helpful, or that maybe she was having a bad day or just didn't like babies (my husband and our very calm, quiet baby were next to me), but then when her colleague offered to check the price, Jennifer said to her (before I could say yes please), "No, I'm sure she doesn't need to know." And at the end, she hastily took down my name and number and said "Don't worry, I won't be calling you."
The truly sad part is, all the prices were pretty much what we expected from our past experiences with window coverings. Although the prices are slightly higher than other retailers, their fabrics are beautiful and, like with any cost-benefit / value judgement, we would've considered paying up if we ended up finding "the one" at The Shade Store. I would've pursued the next steps (follow-up visit to the store, in-home consultation, etc.) had I not been so disappointed and disheartened (and frankly, hurt) by Jennifer's customer service. It is a shame that she judged my life/home/financial situation by my seemingly modest looks to disqualify us as potential customers. I would've appreciated the opportunity to be presented with the facts and to come to our own conclusions. We will not be returning to The Shade Store.
P.S. After the fact, we shared our experience with some friends who had also visited The Shade Store during their recent gut renovation. We weren't surprised to learn that they had had a similar negative experience, too. (They recommended Blinds To Go; we'll be checking them out next.)
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December 2023 by Victoria Layne
I have used The Shade Store on multiple occasions and I’m blown away each time with their customer service and quality. Carrie Havranek helped me with my latest project and it was recently installed. She was so responsive throughout the process and so patient with all my indecisiveness! The installers John Patrick and Jedediah really went above and beyond! I will absolutely be using them on my next project as well!!
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October 2023 by Lisa Pflug
It was amazing working with Jen. She helped design our entire house. She scheduled and assisted with all our needs. The blinds look gorgeous.
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June 2023 by jason allen
Great store. Attentive helpful friendly sales/ design consultants available. I'm currently awaiting installation of cellular shades. Many many options for everyone. Worth checking out. They are very flexible & professional catering to individual tastes requests visions.
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May 2023 by Logan L
Had a great experience with them. They are very professional. Marcie and Jennifer are both very patient, knowledgable and helpful. Highly recommend!
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April 2023 by Patty Lista
It was seamless ! From ordering to delivery and installation! Beautiful products I’m so happy with!
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March 2023 by Denise Zingus
Jennifer was great and very helpful! Would definitely recommend!
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January 2023 by Diane Sadel
Marcie at the Shade Store in Closter was instrumental in making the process of putting up our new shades seamless. From picking the perfect shades to installation the process was so easy. We are extremely happy with the end results and very grateful for Marcie's input and help.
