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December 2023 by Joe Reis
I've purchased many items through the years with CARiD. I have a Range Rover and a 370z and those are not easy to find accessories for but they have it. It's always the 1st place, and usually the only place, that I check when I'm looking for something. Another great thing is that you can always call if you have a question before ordering and the person on the other end is knowledgeable.
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December 2023 by Martain Nolan
I ordered a radiator, and through no fault of CarID it was damaged in shipping. I called in to see about getting a refund. Spoke to a lovely soul named Jessie and she was absolutely wonderful to deal with. She listened to what happened and quickly started processing my full refund! I didn't even have to send the old back!!! Scrap money!!! Thank you very much Jessie and CarID.
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December 2023 by Pam Kirk
Dina was amazing! She had my shopping cart pulled up, confirmed the item, had a shipping date ready within a couple of minutes. She was super friendly and fun to talk to, great humor. Super fast and friendly service and the item is to arrive today (two days from ordering)!Rescinding my 5 Star review. Item came damaged and left a message with Dina to find out what I needed to do to resolve as I needed the running board to get in and out of my truck for my 400 mile travel home. No response. No calls returned. Took many pictures of part and box. Installed for trip home. Talked to someone in customer service who said they would inspect the part with the box and then I could discard the part and they would send a new. My bad-I did not have the box. The pictures of the box didn’t suffice, so they refused to refund money for the damaged part and refused to replace it. Will never use them again. Nor did they send the $25.00 gift card I was promised for leaving a google review, which is not needed now anyway. Will repot to BBB as well.
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December 2023 by Martin Buitrago
This company has really gone downhill over the years. I ordered a license plate frame. I received a product with poor manufacturing tolerances and my license plate would not fit without bending edges.CarID will not refund or replace the purchase. They'll only ship it back to me at my expense. Cherry on top is that they will not publish my review of the product on their website. The last review is a one-star review from 2020, so I assume it's a trend.
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November 2023 by Charlei martinez
I would like to write Dena myself rep very knowledgeable very friendly made sure everything was accurate. However, I have not received my package yet. Customer service was beyond level. You have a prize with your team. She took her time to make sure I was informed of the process and to take my order correctly. Thank you so much I appreciate people in my line of work which is also Customer Care it’s very hard
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November 2023 by john gorman
They sent me the wrong part in the correct box. What was in the box wasn't even close to correct. The item in the box did not match the item numbers on the outside of the box. Now I have to wait several business days to return this one. Then once they get this wrong part within 2 to 3 more business days they will send me the correct part. Meanwhile I am missing work everyday. I need that truck for my job. They don't care even though it is their mistake. Not mine. I will never ever order from them again. Their mistake is costing me 4 figures.
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October 2023 by Alan Quackenbush
Recently ordered mats for my Jeep however the wrong mats were shipped. When I called about the order, customer service rep Hazel was very understanding and helped expedite the return process by sending a prepaid return shipping label. The process was quick, efficient and there were no difficulties. This type of ease in return would make me do business with CARiD again....I'm looking forward to receiving the new mats.
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October 2023 by Vonnice Brown
Jeremy was very knowledge about a product for which I’d searched everywhere…. Part for a 1972 f700 truck. I explained what I needed and the measurements. Jeremy found them right away. I was confident that when our conversation ended, I’d receive the correct parts. Sure enough, those parts came to me in less than 48 hours. Will definitely contact Jeremy again when I need more truck parts. Great products at excellent prices too!
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September 2023 by Vince Odenbrett
Do NOT waste your time with this company, look elsewhere. I ordered an OEM outside power vehicle mirror which costs over $850 and arrived broken. CARiD refuses to refund me nor will they allow me to ship it back since they are claiming it’s the shippers fault. I’ve been dealing with this since August 24th and the shipper is claiming no responsibility. I am stuck with a broken product and out over $850. This should be a fight between CARiD and the shipper, not making me the victim of your bad choice. Apparently it’s a part of their refund policy.Look elsewhere and be sure to get the small details in writing first. No matter how much they apologize, it doesn’t address the fact the issue is between you and the shipper. I didn’t have a choice in the level of shipping quantity nor with what company, CARiD made that decision.
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August 2023 by Kenneth Sands
Great service and quick delivery have my cat-back Exaust on car for 7 years looks great and sounds even better I also get brake pads and rotors at great prices I've been buying from carid for quite a while had no problems on any warranty issues
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August 2023 by John Doiron
Claire was my customer service person when I called that I never received my order on the date that I was given. 5 days had gone by when I called to find out what was going on. She told me that she was going to ship another order out immediately and then they would do an investigation from FedEx to find out what happened. Claire was pleasant and reassuring that my order would be there soon. The next day the order came in and everything fit perfectly. I have ordered from Carid for the last 3 vehicles that I have purchased and this was the first time that there was an issue. Since this incident, I have ordered other items that just came in . Thanks to Carid, my vehicles always get compliments from people and I pass along where I get my products from.
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August 2023 by Joseph Kelly
I have previously purchased LED headlights for my Dodge Caravan and they work great. I recently acquired a Subaru Tribeca and wanted to upgrade the headlights to LED. The customer service quickly confirmed the item selected would be an exact fit for the Subaru. I have found to be a great product and great customer support.
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August 2023 by Mickey Williquette
Had a wonderful experience with a recent order. Emily helped me find the right covers for my seats and ensured I had all my questions answered. She even filled out the order and emailed it to me to confirm and finish the order. I highly recommend Emily for your order and product questions.
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August 2023 by juan rivera
Good morning. Mr. James, was very knowledgeable. When I asked him questions about the wheels I was looking. Mr. James explain to me the difference between the wheels. We passion and detailing. Reason I given it him good performance, and good customer service.
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August 2023 by Jackie Mead
I've never had a problem. I always use this site. I've ordered wheels, headlights, random parts etc. Never had any issues. I made a mistake once and ordered the wrong thing. They were there to help me right when I needed it even though it was late in the evening. Thanks Jim!