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December 2022 by Morgan F.
Great service. Very understanding and patient. They want the best for their clients. Highly recommend
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June 2018 by Frank B.
Terrible customer service. The appraiser arrived in flip flops and asked me to take pictures. Her camera was broken. The appraiser did a poor job in canvassing the neighborhood of listed sold properties. We were all prepared to close but I backed out due to the poor customer service/weird behavior of the President of Regional Home Mortgage. He called me right before closing and apparently believes in the hard sell which was unnecessary and made me wonder about this company. Millions of dollars were involved. An almost done deal made no difference in the customer service.
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May 2017 by Angie W.
I was talking to a woman named Lisa on the phone and explained a bit about my situation. She said she's been in the business for 20 some years and definitely has seen it all and was in the process of giving advice but said "hold on one moment please" Waited a few and then a man came on the line and asked how he could help me. I had explained everything about my situation to Lisa and was very thrown off why I would be transferred to another employee when I didn't know I was being handed off. I didn't feel comfortable talking to a new person and starting over so I asked for Lisa to be put back on the phone, I wanted to see if her intention was for me to start over fresh with someone new. He refused a couple times and threatened me to never call back again and then hung up on me. I called back to explain how customer service and communication works and that I would be leaving a bad review which brings me to this. I guess I will be using someone else for my home mortgage.
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July 2015 by Donna M.
Absolutely Terrible Customer Service! It took days for my calls and emails to be returned. Broken promise after broken promise and towards the end when they realized they make huge mistakes they tried to back track on everything they promised. Two weeks after we where told we would have a mortgage commitment, we were told they could not get us a mortgage. We almost lost our house, our money and all of our hard work.
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September 2014 by Tony D.
Regional Home Mortgage was an excellent choice for us to get a mortgage. We shopped around and came back to them. James was very knowledgeable and helpful. The rate they gave me was excellent. The thing that stood out the most for us was the service! James put us in great mortgage that was suitable for us. At first we were so confused about buying our house with the right mortgage, but they really put us in the right situation. They didn't charge any hidden fees and were completely honest. Today we closed on our first house and did so with a mortgage that fits our families budget. Now we get to enjoy our first house and couldn't do it without Regional home mortgage. I would suggest them to anyone and to call them. We are so glad we did!
