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September 2023 by China King
I have been going to this bank for over sometime now and I like going there, It's a small business, Location is very convenient with parking, Never a long line.
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August 2023 by Judy Swick
Use this branch for our business banking as well as my personal banking. The customer service has been nothing but superior. Was at Wells Fargo for over 12 years and they cannot hold a candle to the customer service I have been receiving at Spencer Savings. Besides being very good at their jobs, they also are so pleasant.Best move we made by banking with Spencer Savings Cranford Branch
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July 2023 by Khanjan Patel
Horrible Customer Service. Manager kept reminding one old lady on how he has to fill out the forms and it was closing time.
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June 2022 by Leo Blanes
Always friendly and very helpful. Been a customer for over 35 years with never a problem
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August 2021 by Gregg R.
The branch staff are nice. However, the folks at Corporate who run things and set bank policies could not be any less consumer friendly. Spencer seems to try and make doing business with them difficult. They operate like it's the 1950's and have no clue as to how banking has evolved in the modern age. No one at the branch has ANY decision making ability and therefore it takes forever to get an answer to even simple questions. With the availability of on-line banks with much more competitive interest rates and loan products, and national banks with superior customer service, Spencer Savings bank is a dinosaur on the path to extinction.
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April 2021 by Tiffany H.
Spencer is not a consumer friendly bank. I would not recommend. This bank does not want to assist customers in any capacity. If you ask the answer is always no. Smaller is not always better and I've gotten friendly service from capital one which is a big box bank, if you will.
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February 2021 by Ramesh Advani
I have been with this Cranford Branch for good 7 to 8 years. This branch used to be excellent when Vinnie was there. Now the manager is just sitting and is on the phone all the time. She is in for money not that she likes the job. Just Yesterday dated February 9th 2021 I needed to withdraw some cash from my savings account. I called the teller btw they all know my wife very well. Requested her that my wife is coming please cash my small cheque. The teller asked the person in-charge and the lady refused. Knowing that I cannot even walk. The answer was make a cheque in her account and than she will be able to cash it. When asked what would be the service charge the answer is $7.00. My wife called the corporate and customer service informed her that she could have transferred the money from one account to other. In short I went to bank limping. I have done seven property closing thru wire transfer. This bank does not deserve business. I am going to close all my accounts. With the passage of time this bank is the worst bank in the neighborhood. Good luck with this Manager of yours.
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October 2019 by Gregg Rood
Long term Spencer Savings Bank customer. The new management and staff in the Cranford Branch is great! Since the Garwood Branch closed, I used to dread going into the Cranford Branch because the management and staff were introverted, unfriendly, and not helpful. Now, just after a few visits, the new staff treat me like a valued customer and it makes going to the bank fun again (my dog even likes coming with me to the bank because she gets a biscuit from the window teller!!). From a loyal customer, this was a welcomed move to change personal here!!!!