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March 2024 by C C.
I have zero trust in this pharmacy. The pharmacy staff is sarcastic and insulting, from the technicians all the way to the pharmacist in charge. They have a habit of sarcastically laughing you out of there and making you feel like a criminal for asking a question. Eric is absolutely the worst and most ignorant person I've spoken to there, he even had the audacity to refuse to let me speak to the pharmacist several times. They still let him answer the phones and speak to patients in the most condescending of ways possible. Fast forward to yesterday, instead of answering questions I had regarding why I was being denied my medication... I was laughed out of the pharmacy by the pharmacy technician and the pharmacist. It seems that the only qualifications these folks have are to tell patients that they can go off themselves. That and being laughed out of the pharmacy is absolutely debilitating as a patient that has been loyal to the Walgreens pharmacy in Cranford for over a decade. Treat people with respect and understanding instead of treating patients like criminals. I have had nothing but humiliating experiences there for the last several years. I have had medication filled to 1/9th of the actual fill volume back to back months. It's not only that they abuse the power that they have, it's also that the staff blatantly steals medication. To think that medications like alprazolam are being stolen by the STAFF and still nothing is being done about it? It is icredible that this pharmacy is still operating. I am also in the field of healthcare and am an affiliate of Cencora (Walgreens pharmacy wholesale drug distributor) and the DEA. Walgreens corporate- please take care of these matters properly because all that I have experienced as a patient is unacceptable to the highest degree.
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November 2023 by Jerry Q.
Worst pharmacy customer service of any store I've visited. Misinformation. I don't think the employees like or speak to each other. One says delayed insurance. Refuses to take new insurance info. Another says they already have insurance info. The app is useless and the staff has no idea what's on it.
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August 2023 by Lucy L.
I was here to reload a debit card I called first to know the policy. I called the debit card and the pharmacy to make sure I was able to do it. The cashier ask the manager and I explained the manager said NO and left me talking to myself while she walked away smiling. The lack of common human respect doesnt existe here
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September 2022 by Around Town, NJ D.
Quite literally the worst pharmacy on the planet. I would not recommend this place to my worst enemy. Zero common sense, they have gotten every prescription wrong. Everybody in his pharmacy department needs to be fired
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May 2022 by Mark C.
Are they going out of business? Empty shelves, unable to fill prescriptions because they are out of stock? What the?
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November 2020 by Michael M.
This is at least the fourth time that my prescription has been unnecessarily delayed due to their complete lack of coordination and overall incompetence. Their automated refill service will always state a time that has little to do with reality. I have even waited extra days as a courtesy so as not to rush them, but unfortunately, the result has been the same. Today, they claimed that my refill request did not go through. I made sure I called on a weekday to give them plenty of time to process it. I tried picking it up on a Sunday, three days AFTER the system promised it would be ready. They insisted it had not even been entered--an embarrassing excuse given the telephone confirmation. When I inquired WHY their automated service was so inept, they changed the subject and claimed I had no refills--something that can be easily taken care of as my doctor has been authorizing the same prescription for years. The fact is, that's beside the point; they still could not explain why their refill system is utterly useless. I will have to reconsider going to this business. When alleged professionals cannot even get a few basic logistics straight, it's not worth the trouble. If they can't deliver on their promises, they should simply say so instead of attempting some disingenuous spin.
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July 2020 by LouKris T.
They screw up our scripts almost every time. They give us wrong meds and they say our insurance denied it or that my do not have the insurance info on file despite having filled many scripts on the same insurance plan recently. My insurance has not changed in 20 yearsThey got my wife very sick giving her the wrong meds and their own notes in their computer system advise them of the allergy. Pharm tech Eric always causes issues and is rude.
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June 2020 by Jill S.
EVERY time I have gone to this store I've had a problem. They have denied my insurance. They have made me wait 45 mins for medication that was called in the day before. They have not called for a drug on a Friday which caused my husband to be in excruciating pain over a weekend. Today I tried to make a return for something that was purchased at a Walgreens in Ocean County. I had the receipt. I was willing to accept store credit. The manager told me they couldn't accept the return because the item wasn't in their inventory. WHAT?? This is a NATIONAL chain! Am I supposed to drive 70 miles to return it to that store??? THIS IS RIDICULOUS! I HATE THIS STORE!!!!!
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October 2019 by Jan L.
Helpful in the store but the pharmacy has twice made mistakes. First replaced a generic with a much more expensive without checking with me. Just now I left 3 prescriptions for eye drops requesting 1 bottle of each. I ended up with 2 bottles each of 2 of the drops, nothing of the third, and a bottle of a pain med that I had never requested (Rx had been phoned in 10 days ago and I didn't need or want it). From now on I will check everything before leaving the pharmacy.
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May 2019 by Ray M.
I try to make it a point to have all my prescriptions filled here even though there are several pharmacies closer. I have had an issue with the availability of a prescription from the manufacturer for my son and they do everything in their power to assure I get it when I need it. The entire staff is friendly, especially Saif the head pharmacist.
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February 2019 by Snacks ..
Worst Walgreens. On many occasions out of stock of medications. Drive thru is by far the worst. Terrible drive thru hours and wait time is way too long. One time they had 4 people inside working yet it took close to 15 minutes to get my prescription. I was literally the only person in the drive thru window but they must have had a line inside. If that's the case someone else should stop what they are doing and help. Switching to the new cvs opening in Westfield
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August 2018 by Rubens G.
While I was here earlier this evening I was met with aggressive, unfriendly and uncomfortable customer service. I came in to send a family member money and met an stocker that seems to wanna help me more than the other customers. I then went to the cash register to break a bill and was met with unfriendly cashier that just didn't seem to wanna help in anyway stating "I can't open the register without there being a purchase!" A horrible experience and with terrible customer service employees.
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August 2018 by Ben D.
Extremely rude and unhelpful employees in the photo department. The first girl I talked to didn't even bother to greet me as I approached counter. Then her boss came over and attempted to try to help another customer when I was clearly first in line. Then he proceeds to tell me my photo book is not ready to be picked up, when I received an email confirmation that it was at this location. Finally I told him to look up my order by the order number and he did. With so many Walgreens in the area I will never go back to this one with their rude and incompetent people.
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August 2018 by Ana P.
I realized I needed a prescription refilled on a Sunday and was traveling out of the country on Monday. Not only that, I needed the doctor to approve of the refill first! I called it in, but figured I wouldn't get it in time before I had to leave for the airport. I got a call at 9am on Monday that my prescription was ready! I still don't understand how it was possible, but I was able to pick it up on the way to the airport. I am SO thankful for their efficiency!