PetSmart is a large, clean, and nice pet supply store offering a vast selection of products for dogs, cats, birds, fish, reptiles, and small animals. Customers frequently praise its fish section, describing it as happy and immaculate with no sick or dead fish. The tanks are noted for being decorated with enrichment and comfort areas, and Bettas are kept in larger, properly sized display tanks when possible, showcasing genuinely happy fish behavior. The staff is consistently described as friendly and excellent, with specific praise for managers and associates who provide helpful customer service. This includes efficiently handling returns or replacements for items like a malfunctioning aquarium light, even without a receipt or original box, by using a customer's account. While most experiences are very positive, with some customers even investing in the company, there can be minor disappointments, such as not being informed about available discounted combo packs for fish. Overall, PetSmart provides a good experience, with clean stores, a wide variety of pet needs, and dedicated, friendly staff who ensure customer satisfaction.
As expected.. missing more stars due to the fact they didn't carry the chew bones that petco carries. The petco chew bones ( 35 bucks for two ) ate expensive but with it. If you have a dog that is a chewer and destroys any bone or toy in minutes. These are the ones you need..
Colligen joints.... They last
December 2025
They have an over whelming amount of merchandise. The store was clean their employees were nice.
September 2025
barely any help available in Petsmart stores in Mount Laurel.
