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June 2025 by Lan
LOFT remains one of my go-to stores for stylish yet relaxed clothing, and I appreciate always finding my size. However, customer service is lacking—staff are aloof, rarely greet customers, and often leave the cash wrap unattended, requiring waits of over five minutes for assistance. The store does not take phone orders, and in-person visits are necessary to order online items if you want free shipping to your home. While purchases made in-store qualify for free shipping, price adjustments and returns/exchanges require bringing the receipt, though refunds should go back to the original payment method. Cleanliness is also an issue, with dust and debris noticeable in fitting rooms and on the floor. While I value the convenience of shopping in person, a more attentive and welcoming experience would make a big difference.
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August 2024 by rae Tenn
After being in the store for over an hour trying on clothes for a funeral I found two pieces. Unfortunately, at the register I asked for the restroom, an employee said they don't have a restroom I would have to go to Panera (several stores away), REALLY! Maybe because I was BLACK?? I took my BLACK (disabled) self and my GREEN money and left.
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November 2023 by Leigh L
Friendly staff and a great selection. The sale section is fairly large in comparison to other LOFT locations and it's really organized well.
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October 2023 by Allison Bielicka
Friendly staff
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June 2023 by Jen Baker
Probably tied with Home Goods for my favorite store :)
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June 2022 by Greg Abeel
Very good and pleasing environment.
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August 2021 by Maria P.
Wasn't impressed with selection
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February 2021 by Tammy R.
I've been shopping at Loft for a number of years now. Loft offers a nice selection of Petites, which is important to me. Prices make Loft a great value. The staff is generally helpful and not overbearing.
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July 2020 by Donna Abrahamsen
My daughter loves to shop there, very clean and good sales today.
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May 2020 by ollie o
I witnessed an extremely inappropriate exchange between a friend and an employee at this location today, May 15.My friend went to Loft to look for some new work clothes. What should have been a pleasant experience turned into something worse after she went to the fitting room. The woman "helping" her, an older woman with short blonde hair, decided that my friend had grabbed the wrong size. She then returned to the fitting rooms with a bigger size stating, "You got too small of a pants size", even though my friend had not disclosed her size to this employee, nor had the employee seen what she looked like in the pants.Obviously, my friend was very upset. Not that it's anyone's business, but due to extenuating circumstances her weight has been fluctuating lately, and as women in this society, we are unfortunately all too aware and concerned about our appearance, and because of these factors it is already for her to go shopping in person as it is. This was extremely inappropriate for that employee to say, so much so that I cannot find the words to express how appalling I found this encounter.My friend, now feeling self-conscious due to this employee's careless and uncalled for remarks, decided she would say something to a separate employee to ensure this woman would not make any other young women uncomfortable in the same way. When she expressed patiently and calmly what happened to a different employee, all the employee had to say was "Oh yeah, she's very blunt" as if that makes it any better. The "explanation" was just a big old f*** you to my friend and this uncomfortable experience.I truly cannot believe I have to type this right now. Both employees offered no help to my friend and somehow, the second employee had the ability to make this trip to Loft even worse for her. Suffice to say, neither of us will ever be returning to this location and it remains to be seen if we will ever shop at Loft again.I suggest better training your staff in hopes that they don't continue to make insensitive remarks that will lead to a lack of business and ultimately the closing of this branch.
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March 2020 by Nicole Rodríguez
This is my favorite Loft store. The staff is super friendly and helpful. Whenever I shop here, I feel like I can take my time and have my space to choose my pieces, but I know that someone is there to assist me if I need. The selection is quite wide, so it's convenient if Insee something online, I can go see it at the store. The store is superbly organized to everything is easy to find and appreciate. The lighting is really good too, and doesn't really make me hot like other store lights.
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December 2019 by Gary Pagan
Got a great blouse for my wife for very little!!
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August 2019 by Elsa Padilla
Super good, very good attention from the staff, in general I like everything
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August 2019 by K. RJean
My favorite little lunch time shopping location, and back to the office with minutes to spear.
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August 2019 by Liv Caggiano
I witnessed an extremely inappropriate exchange between a friend and an employee at this location today, May 15.
My friend went to Loft to look for some new work clothes. What should have been a pleasant experience turned into something worse after she went to the fitting room. The woman "helping" her, an older woman with short blonde hair, decided that my friend had grabbed the wrong size. She then returned to the fitting rooms with a bigger size stating, "You got too small of a pants size", even though my friend had not disclosed her size to this employee, nor had the employee seen what she looked like in the pants.
Obviously, my friend was very upset. Not that it's anyone's business, but due to extenuating circumstances her weight has been fluctuating lately, and as women in this society, we are unfortunately all too aware and concerned about our appearance, and because of these factors it is already for her to go shopping in person as it is. This was extremely inappropriate for that employee to say, so much so that I cannot find the words to express how appalling I found this encounter.
My friend, now feeling self-conscious due to this employee's careless and uncalled for remarks, decided she would say something to a separate employee to ensure this woman would not make any other young women uncomfortable in the same way. When she expressed patiently and calmly what happened to a different employee, all the employee had to say was "Oh yeah, she's very blunt" as if that makes it any better. The "explanation" was just a big old f*** you to my friend and this uncomfortable experience.
I truly cannot believe I have to type this right now. Both employees offered no help to my friend and somehow, the second employee had the ability to make this trip to Loft even worse for her. Suffice to say, neither of us will ever be returning to this location and it remains to be seen if we will ever shop at Loft again.
I suggest better training your staff in hopes that they don't continue to make insensitive remarks that will lead to a lack of business and ultimately the closing of this branch.
