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October 2023 by Kayra Bravo
I never leave reviews but felt I needed to share the negative experience I had just like many others on here - I wanted to try a new local place to get my nails done since I moved so I saw this was nearby and also remembered someone recommended this place to me two years ago but never went until recently. I believe my nail tech was Emma and I just felt rushed since the moment I sat w her. I didn’t feel welcomed and I was being rushed picking a nail color when I couldn’t even look through the colors properly bc she was soaking both of my hands before starting. When I asked to look at more colors bc I ended up not liking the one I picked (since I was being rushed) she huffed and puffed and made faces as if it was such an inconvenience. I ended up feeling rushed to pick again and in the end, wasn’t happy w the nails. After a week, the dip powder started chipping off and my one nail cracked in the middle which has never happened to my nails from any place I’ve been to or any type of polish I’ve gotten. Overall, a very unfriendly environment and poor service.Service: Dip powder
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October 2023 by Melissa Estrella
Staff was rude when I asked for a small design on 1 nail of each hand they proceeded to joke around to each other while taking my phone and walking around with it. The man who waited on me was ok but it took him 2 hours plus for a simple mani pedi without any designs since that was too complicated. I was told I couldn’t get just one on each nail I’d have to get the whole hand as if that would be any easier. My first time was good but won’t likely try another.
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August 2023 by Liz
they charged me $55, $20 of that being that I used several different colors for my nails. Mind you, they are the smallest dots. I asked the lady to fix my nails several times and after making the same mistakes I should’ve just asked for someone else. The front desk people also saw that my cuticles were cut up and still proceeded to charge me extra. Last time I came the service was bad but I decided to come again anyways since the previous times were great. Service and quality here has changed a lot the past two months!
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August 2023 by Trinity Alicia
I love the salon and have been coming here for a couple years now. But, today I had a horrible experience with Vicky. She first tried to pop my dip nails off but sliding a nail tip under them rather than file/soaking like they normally do. I was then being told a french tip w a small heart would be an extra $25, despite my cousin being charged $20 for a hand full of designs. When I showed the design I wanted and the color, she became very dismissive and told me it wouldn’t work because it was too light. In the past, I have always had the artist work w me to help get as close to the design as possible but she didn’t seem interested in helping me at all. She seemed to be in a rush and left a pretty good cut on my finger as well. I ended up leaving w just clear acrylic on my nails w no color/design because I just grew so upset and frustrated w the whole situation. This seemed to annoy Vicky because she began slamming things and going back and forth with the lady at the front while I was explaining why I wanted to just leave. The lady working the desk was really nice/helpful, apologized multiple times and discounted my price. She tried explaining that everything happened due the language barrier, but disrespect has no language and it was clear that Vicky couldn’t care less about my nails. I could tell that it was challenging for us to understand each other which is why I remained patient and respectful the entire appointment, and continued to do so even when I explained I wanted to leave. Vicky didn’t once apologize and didn’t say thank you when I decided to still tip her.Service: Acrylic nails
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July 2023 by Claudia Hofheinz
I've been to a few nail salons. This nail salon is the worst I have ever experienced. We were there with several people and spent a lot of money there. after just 3 days, the gel was peeling off massively on several fingernails. at least 3 people worked so uncleanly that it is more than outrageous. Completely overpriced and a more than generous tip did not motivate the employees to work properly.Really more than disappointing.
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June 2023 by Steph Delshad
When I walked in the door I was immediately was ignored. I continued to give the salon the benefit of the doubt. The nail tech was visibly annoyed, and was upset that I came in for my appointment. The nail tech was being aggressive with my hands and rushing my nails. Going to the nail salon should be an enjoyable and relaxing experience. The nail tech told another employee that she was annoyed that I came in so late. However, the salon does not close until 7 pm. Secondly, the salon gave me an appointment time. This establishment lacks customer service. I did not like how my nails came out as well.Service: Polish removal
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May 2023 by Kerrie Lunney
I left worse off than going in!The picture is how they sent me out of the salon today. This was not a little nick but a decent chunck of skin plucked out of my finger.My pedicure was ok, I opted for a spa pedicure and it was very bare minimum and underwhelming. Very rushed!The woman who did it was awkwardly trying to hand me the ticket while one hand was being worked on and the other still in uv lights, so she handed it to my manicurist instead when I expressed my hands were kind of tied up jokingly. The manicurist was working on me and in turn nicked me and apologized. A few more small ones occurred prior to that… Hey, it happens. I told her not to worry about it and moved on. However, right at the end she cut me badly on the side of my finger, deep. Resulting in not only a painful experience, but an unattractive service.I stopped going here for a reason even though it is a few minutes from my home…friends talk about the bad experiences they have had here…but out of convenience today, I regretably gave it another shot. I was quickly reminded why it has such a bad reputation.I never ever complain about these things and would never want to leave a bad review but felt with this one was deserved by their lack of effort and empathy.Accidents happen, but no solution was provided until they saw the bleeding would not subside and begrudgingly offered 8$ off of the $104 service.If you want a salon that does not stand by their work and does not care about people this is it. It is a factory. I know the girl that did it was sorry, but management should have done better.Stay away Denville!Services: Pedicure
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May 2023 by Bobby Stef
Nice big place to do your nails! The chairs are comfortable and have massage functions. Staff is attentive and perform the manicure and pedicure well. Only complaint recently is the quality of work on mani and pedicure is not as good as other times meaning they miss some skin or overlook areas.
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May 2023 by Sharu Samaga
I visited this spa for Gel manicure service (April 6th - 2023) and within a week 6 of my nail colors came off. I visited again to fix those nails. Within few days, remaining nail gel colors chipped off. They refused to fix it for free. When problem is with initial nail color, they should have corrected their mistake. They said "you pay and get it done again"!! Really?!! should I spend another 40 bucks for unpredicted manicure!!Front desk and whole staff lacks in communicating basic English with customers!!Done with this Spa!Service: Gel manicures
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February 2023 by Brian Rys
I have been going here for a few months now. My experiences have been mostly good to great. Service is fast, waiting time is minimal even as a walk-in. Staff is super friendly, although sometimes communication is spotty (language barrier). The environment is comfortable, pleasant, clean. The quality of the mani and pedis are an 8 out of 10. Of course it depends on the tech you get, but as a group, I’d average the rating a solid 8. By the way, I usually get the gel nails, which always come out very nice.
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January 2023 by Kelly P.
Really enjoy getting my nails done at this place. Prices are still really reasonable and the service matches the prices. They have so much inventory and colors that it can be overwhelming but also you can find any color from any brand.
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January 2023 by Sarah Simpson
I always see Emma. She’s been doing my dip powder for over a year. She’s the only one who does my nails and they don’t crack or break. I recommend her!
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January 2023 by Paula Robinson
First I’m a licensed cosmetologist and my daughter came with me for the time. We didn’t know where to sit and receptionist saw us standing by the door for a while ??♀️ I had to ask where to sit.I asked Vicky to let me soak at least for 5 mins ( State board rules) she laughed and walked away and started to talk in her language to others RUDE. Omg I asked her nicely. I felt offended. I couldn’t even look at her. I can’t believe I stayed for the whole 30 mins. Never will go back. Ladies you need to soak it’s important not to rush this so call lovely experience.Service: Pedicure
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January 2023 by Paula L.
Hi my daughter decided to give this place a shot. We live in denville to support the locals. 1 - we are new to the salon and didn't know where to sit. The receptionist def saw us standing there by the door for 10 or so. Than I had to ask where to with my kid. 2- I'm a licensed cosmetologist and as far for hygiene you need to soak at least for 5-10 min. State board rules! 3- Ricky laughed at me because I asked for a 5 min soak. I will def not come here again and pray that I don't get a fungus. 4- I work with clients and I speak Spanish and never talk in front of my clients a different language.
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December 2022 by Jacqueline DeSantis
I took my girls, 9 & 13 in today to get pedicures and gel manicure- which we only do for special occasions - also a pedicure for myself. Both my girls burst into tears the minute we got into the car. They both wanted a small design on their ring finger nails…one got literally blobs of white on top of her pink nails and the other got a gold sticker that peeled off immediately. My pedicure was rushed and terrible, and then as soon as I got out of the chair I had to wipe paint off my skin because the tech did a terrible job- after charging me $3 extra dollars for the REGULAR polish I chose. Then when it was time to pay, the gentleman tried to take my credit card without showing me any sort of bill- it was very odd. It was ridiculously expensive for a terrible experience and even worse pedicures/manicures- will NEVER go back there again.Services: Gel manicures
